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  • #3,041
  • Sep 7, 2012 9:41am Sep 7, 2012 9:41am
Quoting okehiedon
Jason Rogers

Reference my last post. The problem has also extended to my life account. On a Eur Usd trade, price was well past take profit but did not close. It was showing the yellow colour.

Tried to close the trade manually but could not until price retraced below the TP level before it closed.
Quoting okehiedon
Worst of all no connection on my live acct at NFP. This is bad
Hi Okehiedon,

I'm sorry that these tech issues extended to your live account and that you had trouble connecting. If any of your live trades were negatively affected, please use this Trade Audit Form (FXCM UK | FXCM US) to log a case. The Trade Audit Committee will review your case and credit your account for losses due to tech issues on our end. Again, I apologize for the inconvenience.

Jason
  • #3,042
  • Sep 7, 2012 10:22am Sep 7, 2012 10:22am
Quoting Jason Rogers
Hi Okehiedon,

I'm sorry that these tech issues extended to your live account and that you had trouble connecting. If any of your live trades were negatively affected, please use this Trade Audit Form (FXCM UK | FXCM US) to log a case. The Trade Audit Committee will review your case and credit your account for losses due to tech issues on our end. Again, I apologize for the inconvenience.

Jason
jason will you guys ever add buy and stop limit orders
  • #3,043
  • Sep 7, 2012 11:05am Sep 7, 2012 11:05am
Quoting zam4ever
I e-mail them (cashbackforex) and they said the spread is remain same, and I will enjoy same rebate. To validate this claim, could I use Active Trader spread as baseline to compare my DD account spread? Supposedly, the AT and DD account spreads are same, am I right?

cheers
Hi Zam,

Actually, the Active Trader spreads are tighter than the new lower spreads on DD. That's because Active Trader clients pay a commission on top of the spread that's based on the amount of trading volume they do per month. With the spreads on DD there is no additional commission.

Since our dealing desk offering is new, there is currently only an FXCM Australia demo available. You're welcome to register for a free FXCM AU practice account to see the live spreads on DD to compare.

Jason
  • #3,044
  • Sep 7, 2012 11:48am Sep 7, 2012 11:48am
Quoting Jason Rogers
Since our dealing desk offering is new, there is currently only an FXCM Australia demo available. You're welcome to register for a free FXCM AU practice account to see the live spreads on DD to compare.
Thanks Jason. Just registered. Nice spread!

Have a nice weekend and cheers!
Attached Image
  • #3,045
  • Sep 7, 2012 4:12pm Sep 7, 2012 4:12pm
Quoting PoundTrader
jason will you guys ever add buy and stop limit orders
Hi PT,

It's not in the works currently, but that's an order type I'd like to see added myself. The way I see it, since we already have market range orders, there should be a way to combine that funcitionality with a stop order. That way, when a stop order triggers, it could become a market range order. Of course, I'm not a programmer. I'll pass your suggestion onto our developers and let you know if something eventuates.

Jason
  • #3,046
  • Sep 7, 2012 9:46pm Sep 7, 2012 9:46pm
I use fxcm and I believe it's a reliable broker. But this morning, when the Non-Farm Employment Change claimed, my mt4 can't connect to the fxcm server and neither the ts2. I asked the fxcm service what happened, she told me there was a problem with the server. I doubt that, because the minute before 8:30, everything is alright. And when the 96K(Non-Farm Employment Change of this month) claim, the server was broken "by chance". Does anyone have the same experience?
  • #3,047
  • Sep 9, 2012 11:25am Sep 9, 2012 11:25am
Hi Jason, what is the minimum leverage available to Micro account holders? How can the leverage be changed?

Thanks in advance...
  • #3,048
  • Sep 9, 2012 11:52am Sep 9, 2012 11:52am
They will rob you with their spread they have the worst spred in the forex industry and their mt4 looses connection / doesnt execute trades when button press sometime says off qoute
  • #3,049
  • Sep 9, 2012 7:30pm Sep 9, 2012 7:30pm
I finally recovered my former version of FXCM Mobile for Android and am trying to connect after skipping the "update" message, but to no avail.

Are there any chances to be able to get any version that might still work with Eclair 2.1? Upgrading to Froyo 2.2 would be very complicated to me given the amount of other installed applications that I need to use on a day-to-day basis.

Thank you in advance!
  • #3,050
  • Sep 9, 2012 11:31pm Sep 9, 2012 11:31pm
I trade with ATC Brokers, and they use FXCM feed.

I had huge problems with NFP too, but I can state that problems had started on the 5th of September during fast moving market.

MT4 orders were taking abnormally high time to execute, some of them minutes.

During the NFP, there was a complete loss of service as their system did not route (at least route back to my terminal) winning orders, and got "out of quotes" messages 3 minutes after I had placed my trade.


Also on the 6th of September, I experienced similar problems during ECB's bid rate announcement. Winning order was market closed and it took minutes, losing much of the gains.

On the 5th, during a non-news but volatile time, a market order took 6 seconds to close, again losing much of the gains.

So, the problem was already there, it is just than on Friday it got a lot worse. It is definately an infrastructure problem, that cannot offer the services offered till now when trading volumes are high. It started on Wednesday for me, and I will be waiting for they official reply / announcement.

So far, I had been pretty satisfied with the services offered. Will be waiting for the order review results and keep you updated.
  • #3,051
  • Sep 10, 2012 2:34am Sep 10, 2012 2:34am
Quoting spips
I trade with ATC Brokers, and they use FXCM feed.

I had huge problems with NFP too, but I can state that problems had started on the 5th of September during fast moving market.

MT4 orders were taking abnormally high time to execute, some of them minutes.

During the NFP, there was a complete loss of service as their system did not route (at least route back to my terminal) winning orders, and got "out of quotes" messages 3 minutes after I had placed my trade.


Also on the 6th of September, I experienced similar problems during ECB's...
atc broker has the best spreads for a retail IB/BROKER
  • #3,052
  • Sep 10, 2012 2:39am Sep 10, 2012 2:39am
Quoting Jason Rogers
Hi PT,

It's not in the works currently, but that's an order type I'd like to see added myself. The way I see it, since we already have market range orders, there should be a way to combine that funcitionality with a stop order. That way, when a stop order triggers, it could become a market range order. Of course, I'm not a programmer. I'll pass your suggestion onto our developers and let you know if something eventuates.

Jason
lets get it done
  • #3,053
  • Sep 10, 2012 3:22am Sep 10, 2012 3:22am
Quoting PoundTrader
atc broker has the best spreads for a retail IB/BROKER
Plus deposit to enjoy that spread is only $5,000.00. The same account from FXCM required at least $50K or 10 mil trade size per month. In good old days, only $25K.

cheers
  • #3,054
  • Sep 10, 2012 11:54am Sep 10, 2012 11:54am
Quoting jason87zh
I use fxcm and I believe it's a reliable broker. But this morning, when the Non-Farm Employment Change claimed, my mt4 can't connect to the fxcm server and neither the ts2. I asked the fxcm service what happened, she told me there was a problem with the server. I doubt that, because the minute before 8:30, everything is alright. And when the 96K(Non-Farm Employment Change of this month) claim, the server was broken "by chance". Does anyone have the same experience?
Hi Jason,

First, I want to apologize for the difficulties you faced with our platform last Friday. If any of your trades were adversely affected, please complete this Trade Audit Form (FXCM UK | FXCM US) to log a case. The Trade Audit Committee will review your case and credit your account for losses due to our tech issue. Sorry again for the inconvenience.

Jason
  • #3,055
  • Sep 10, 2012 12:06pm Sep 10, 2012 12:06pm
Quoting HannesJoub
Hi Jason, what is the minimum leverage available to Micro account holders? How can the leverage be changed?

Thanks in advance...
Hi HannesJoub,

I believe you're asking what's the minimum margin requirement for FXCM Micro account holders. I notice that your forum profile says you live in South Africa. That means you can open an FXCM Micro account through our FXCM UK entity which has a minimum margin requirement of 0.25% for micro account trades. That means you would set aside $2.50 as margin to open a 1k USD/JPY trade. Since you can control 1000 USD with $2.50 margin, you can use up 400 to 1 leverage to magnify gains or losses.

You can increase this margin requirement on the MyFXCM.com website, so that you would have to set aside more money per trade. That would have the effect of reducing the leverage available to you.

Jason
  • #3,056
  • Sep 10, 2012 12:34pm Sep 10, 2012 12:34pm
Quoting acacia357
They will rob you with their spread they have the worst spred in the forex industry and their mt4 looses connection / doesnt execute trades when button press sometime says off qoute
Hi Acacia,

I'm sorry you feel that way, but I'd like you to consider the following.

We recently introduced a new lower spread account option to clients with FXCM UK and FXCM Australia (coming soon to FXCM US). Below are the new spreads for twelve of the most popularly traded currency pairs.

http://img19.imageshack.us/img19/9972/newspreads.png
Click here for the complete list.


In regards to the tech issues we've had recently on our MT4 platform, whenever something like that occurs, our Trade Audit Committee investigates to see whether any orders were executed incorrectly as the result of the tech issue and makes credits to the affected accounts automatically. Furthermore, our clients who feel they have any trades that were negatively affected by a tech issue on our end can log a case with us (FXCM UK | FXCM US) providing the details of such trades for the Trade Audit Committee to review.

You also mentioned something about off quotes. FXCM has no re-quotes. Possible reasons for getting an "off quotes" message on our MT4 platform would placing an order for an invalid size, or it's possible the market price has already moved beyond your specified maximum deviation. Note that our MT4 pricing using 5 digits instead of 4. That means a max deviation setting of 5 is actually 0.5 pips. If you find you are getting the "off quotes" message frequently, then you can increase your max deviation setting as shown below.

http://img89.imageshack.us/img89/849...012may09sx.png


Jason
  • #3,057
  • Sep 10, 2012 12:46pm Sep 10, 2012 12:46pm
Quoting spips
So, the problem was already there, it is just than on Friday it got a lot worse. It is definately an infrastructure problem, that cannot offer the services offered till now when trading volumes are high. It started on Wednesday for me, and I will be waiting for they official reply / announcement.

So far, I had been pretty satisfied with the services offered. Will be waiting for the order review results and keep you updated.
Hi Spips,

Thanks for the additional info, and I appreciate your patience in this matter. You should receive a follow up from ATC after the Trade Audit Committee has finished reviewing your case.

Jason
  • #3,058
  • Sep 10, 2012 12:53pm Sep 10, 2012 12:53pm
Quoting doblece
I finally recovered my former version of FXCM Mobile for Android and am trying to connect after skipping the "update" message, but to no avail.

Are there any chances to be able to get any version that might still work with Eclair 2.1? Upgrading to Froyo 2.2 would be very complicated to me given the amount of other installed applications that I need to use on a day-to-day basis.

Thank you in advance!
Hi Doblece,

I confirmed with our techs that Trading Station Mobile does not support anything lower than Android 2.2. I use an Android device myself, and when I upgraded to the latest version of the Android OS, the apps that I already had on my phone also updated. I would imagine the same thing would happen to the apps on your phone if you upgrade your OS, but you should double check with the tech support team for your smartphone.

Jason
  • #3,059
  • Sep 10, 2012 12:58pm Sep 10, 2012 12:58pm
Hi Jason,

Sorry for this rookie questions but I downloaded an MT4 platform from a different broker and am in the process of switching to FXCM (and it's MT4). Can I simply get a login from FXCM and open that up on my existing MT4 or do I need to download the platform from FXCM as well? (I'm going to start with a practice account).

Thanks
Argue for your limitations, and sure enough, they're yours. Richard Bach
  • #3,060
  • Sep 10, 2012 1:04pm Sep 10, 2012 1:04pm
Quoting PoundTrader
atc broker has the best spreads for a retail IB/BROKER
They have, but in the the case that winning orders are not passed and losing orders do not close because of their clearing house -FXCM in this case- you lose all the spread benefits and much more.

Furthermore spreads do not mean much if your execution time takes minutes and you are filled with a random price within that time. In fact, spread is absolutely irrelevant, because you can have 50 pips slippage if the order takes minutes to be routed.

So far I was happy, waiting for the reviews now.
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