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FXCM Discussion

  • #2,181
  • Oct 13, 2011 2:36am Oct 13, 2011 2:36am
i agree.. demo accounts on FXCM are useful for beginners.
  • #2,182
  • Oct 13, 2011 4:18am Oct 13, 2011 4:18am
Quoting Adeleke
Something has gone wrong Jason, can't log in again
which web browser are you using?
Bulls are stupid Animals!especially when Im short!
  • #2,183
  • Oct 13, 2011 10:11am Oct 13, 2011 10:11am
Quoting Adeleke
Something has gone wrong Jason, can't log in again
You may have login issues because I used italics. I tried the login and it worked.

Can you try again?

The link to log into DailyFX PLUS is http://www.dailyfx.com/forex_trading...ading_signals/

username: trydfx_public
password: Eurusd1011

Thanks and let me know if that works!


- Jason
  • #2,184
  • Oct 13, 2011 10:14am Oct 13, 2011 10:14am
Quoting zam4ever
Haha, so is it above web platform just launch today? Cool! So, Java Trading Station will still be offered in future or will be discontinue after certain period?

cheers
Yes, you beat me to the announcement!

With accounts trading on Trading Station Gateway, we will make the Trading Station available in the near future (no timeframe yet) so they can access Trading Station Web, Mobile, or the windows version. I’m not sure if the Trading Station Gateway platform will be discontinued at that time but I’ll let you know when I hear more.

I hope you are doing well with your account and let me know if you have more questions.


- Jason
  • #2,185
  • Oct 14, 2011 2:29pm Oct 14, 2011 2:29pm
The NYSE trading floor now has streaming currency rates provided by FXCM. The currency boards were turned on yesterday. Check it out!

Inserted Video

  • #2,186
  • Oct 14, 2011 9:21pm Oct 14, 2011 9:21pm
Wow thats awsome! great work!
I am really supprised they didn't already have the currency quotes
at the exchange? wtf??? :O
Im actually stunned,
Bulls are stupid Animals!especially when Im short!
  • #2,187
  • Oct 14, 2011 10:06pm Oct 14, 2011 10:06pm
Quoting roughtrader
Wow thats awsome! great work!
I am really supprised they didn't already have the currency quotes
at the exchange? wtf??? :O
I'm actually stunned,
Guess you don't know Americans very well! When you have stocks like Google at $600 or Apple at $400, who has time to worry about X-change rates sure, those stocks are probably NASQAQ listed... oops
OPPORTUNITY IS NOWHERE
  • #2,188
  • Oct 15, 2011 5:31am Oct 15, 2011 5:31am
That's awesome Jason!

Maybe it will be shown on Bloomberg TV/CNBC sometimes?
  • #2,189
  • Oct 15, 2011 6:38pm Oct 15, 2011 6:38pm
I downloaded many demo accounts as of late from different companies, obviously this is a demo but the speed of order execution that fxcm no one compares to, no requotes no off quotes etc

mt4 platform is what i tried
  • #2,190
  • Oct 15, 2011 6:51pm Oct 15, 2011 6:51pm
I must say, I cannot reccomend FXCM anymore.

Usually I have never have a problem with the platform or the customer service.

BUT, I had a problem with a couple orders not being removed from the market even though they were selected and requested to be removed several times.

When I advised FXCM about this problem, it was deemed to be my problem and the old fallback of "the internet" was faulty! I thought this response both lacking in real insight and even though would be a difficult thing to solve, I was never requested to provide any system settings or fault logs .... NOTHING! Yet a decision was made and my $1400+ that was lost from me because the platform did not removed an order!

Very dissapointed! and must portray this to FXCM customers. If you have ever had an issue of orders not being removed please post them!

When the chips are down FXCM will not honour a claim, and the worst thing about it,as I mentioned before, is that nothing was requested from my end to really find out if it was a problem!

Loyalty means nothing and cannot ever reccomend FXCM until some real action is taken, unfortunately I am the only person taking real action ......The Financial Ombudsman.
  • #2,191
  • Oct 15, 2011 7:08pm Oct 15, 2011 7:08pm
Quoting barbs666
I must say, I cannot reccomend FXCM anymore.

Usually I have never have a problem with the platform or the customer service.

BUT, I had a problem with a couple orders not being removed from the market even though they were selected and requested to be removed several times.

When I advised FXCM about this problem, it was deemed to be my problem and the old fallback of "the internet" was faulty! I thought this response both lacking in real insight and even though would be a difficult thing to solve, I was never requested to provide any system...
what do you mean, you hit close orser and it said closed yet it was still running? this is in mt4?
  • #2,192
  • Oct 15, 2011 7:14pm Oct 15, 2011 7:14pm
Quoting barbs666
I must say, I cannot reccomend FXCM anymore.

Usually I have never have a problem with the platform or the customer service.

BUT, I had a problem with a couple orders not being removed from the market even though they were selected and requested to be removed several times.

When I advised FXCM about this problem, it was deemed to be my problem and the old fallback of "the internet" was faulty! I thought this response both lacking in real insight and even though would be a difficult thing to solve, I was never requested to provide any system...
barbs666 Im sorry to hear that
maybe Jason could help you out with this.
Bulls are stupid Animals!especially when Im short!
  • #2,193
  • Oct 17, 2011 11:02am Oct 17, 2011 11:02am
Quoting barbs666
When the chips are down FXCM will not honour a claim, and the worst thing about it,as I mentioned before, is that nothing was requested from my end to really find out if it was a problem!
Hi Barbs,

Please feel free to contact me at [email protected] and I will help where possible. If there is ever a tech issue on our side, the audit team will do its best to make sure it does not negatively impact your trades.

-Jason
  • #2,194
  • Oct 17, 2011 11:04am Oct 17, 2011 11:04am
Quoting Forex5050
That's awesome Jason!

Maybe it will be shown on Bloomberg TV/CNBC sometimes?
We'll have to wait and see
  • #2,195
  • Oct 17, 2011 8:46pm Oct 17, 2011 8:46pm
Quote
FXCM not removing orders and then not paying loss.
I must say, I cannot reccomend FXCM anymore.

Usually I have never have a problem with the platform or the customer service.

BUT, I had a problem with a couple orders not being removed from the market even though they were selected and requested to be removed several times.

When I advised FXCM about this problem, it was deemed to be my problem and the old fallback of "the internet" was faulty! I thought this response both lacking in real insight and even though would be a...
Thanks Jason for your offer of help.

Unfortunately, audit of the trade, quite predicibly produced "the trade executed correctly" so no dice for you! Of course it executed correctly because it was not removed!

It was the Trade Station II platform.

I then wrote to compliance, and once again, it was the same short sighted answer; No log of you requesting removal so its not our fault!

Simple answer, if I can still recieve live market prices and chart action then my order was requested to be removed several times and not removed, then it clearly is a software issue. What is disapointing is that no logs or anything was ever requested to investigate fully the real possible cause.

Unfortunately, this means that after the compliance response, I have no choice but to go to the Financial Ombudsman (Australia) to get any real significant renumeration.

But do ask that if people have had this experience, please post and let fxcm know about it.

thanks, but untill my money is repaid in full by fxcm then I cannot recommend fxcm, considering on that one trade alone the trade fee's were $500.
  • #2,196
  • Oct 18, 2011 6:08pm Oct 18, 2011 6:08pm
been testing fxcm w/mt4 buys sells super fast but whats with the thing freezing every 20-30 minutes for like a minute or so , never seen this before only from oanda
  • #2,197
  • Oct 19, 2011 10:13am Oct 19, 2011 10:13am
Quoting Hedge212
been testing fxcm w/mt4 buys sells super fast but whats with the thing freezing every 20-30 minutes for like a minute or so , never seen this before only from oanda
Hi Hedge,

I haven't heard reports of this, but I'm be happy to help. Can you email me at [email protected] with your account number so I can see look into this for you?

Thanks and I'll reply back as soon as possible.

- Jason
  • #2,198
  • Oct 19, 2011 2:07pm Oct 19, 2011 2:07pm
I do not understand why changes rollovers? So he should be changed if the central bank changes rates.
I want hier from who keep longs. Do you also FXCM change rollovers?
Because maybe they change only me. Have you see I keeping shorts. Now 10 days cost me 1 $ for every microlot.
If they cheet me want write letter to FSA.

unhappy customer
Attached Image(s) (click to enlarge)
Click to Enlarge Name: fx62.JPG Size: 150 KB
Click to Enlarge Name: fx51.JPG Size: 164 KB
Once scalper always scalper
  • #2,199
  • Oct 19, 2011 2:59pm Oct 19, 2011 2:59pm
Quoting freemen
I do not understand why changes rollovers? So he should be changed if the central bank changes rates.
I want hier from who keep longs. Do you also FXCM change rollovers?
Because maybe they change only me. Have you see I keeping shorts. Now 10 days cost me 1 $ for every microlot.
If they cheet me want write letter to FSA.

unhappy customer
Hi freemen,

Thank you for your questions. The rollover amounts are 3x normal since today is Wednesday triple rollover.

Rollover is 3x the normal amount every Wednesday due to weekend rollover when banks are closed. This is explained in the rollover FAQ on our website in the Weekends and Holiday's section http://www.fxcm.co.uk/forex-rollover.jsp#ans3. This is why the rollover is 3X the normal amount as displayed in the first screenshot compared to the second.

The roll columns in the Trading Station are updated every afternoon (before rollover occurs) to reflect changes in the rollover whether it be due to the weekend, holidays, etc. This way you know about rollover changes before rollover actually occurs.

There's also a rollover calendar on DailyFX you can use to check rollover for the days ahead http://www.dailyfx.com/calendar/rollover_calendar/ . Here's a screenshot of October and I'll explain how to read it further below:

http://img249.imageshack.us/img249/7...er10192011.png


The number at the bottom of each day indicates how many "days" rollover you can expect to earn or pay on a position held open at 5pm ET that day. "1" means that day will have typical rollover. "3" means that day will have 3X the typical rollover. If there's an exception it will be noted. For example, if you look at today's date October 19th, there's a orange triangle at the top left and it says "Others: 3". If you hover over that date as I did in the screenshot, a box will appear showing you that New Zealand Dollar pairs have 4X rollover due to Monday's Labour Day bank holiday in New Zealand.

If you're on twitter, you can follow @FXCMUpdate to learn about about daily rollover amounts and other important events that may impact your trading. There was a month gap in updates due to technical issues with twitter, but it's up and running again.

Quoting freemen
I do not understand why changes rollovers? So he should be changed if the central bank changes rates.
This is a separate topic, but also very important.

While central bank's set target interest rates, the actual rate at which banks will lend at overnight can vary, especially during times of crisis or if the market is pricing in upcoming changes to the central banks target rate. This could cause rollover rates to change even though the central bank hasn't changed the target rate. The most recent example I can think of is from back in March after the tsunami in Japan. The overnight Japanese LIBOR rate surged which caused rollover rates to increase as well. Here's a screenshot from Bloomberg showing what happened.

http://media.dailyfx.com/illustratio..._Picture_3.png


So while changes in rollover typically follow changes in central bank rate changes, that is not always the case.

I hope that helps, and let me know if you have any questions.

- Jason
  • #2,200
  • Oct 19, 2011 4:50pm Oct 19, 2011 4:50pm
Now clear. Thank you for explaining that for free. Happy customer
Once scalper always scalper
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