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  • #3,041
  • Sep 15, 2011 9:44am Sep 15, 2011 9:44am
Been pretty good for me tonight few disconnections nothign to worry abotu and some good execution times.
  • #3,042
  • Sep 15, 2011 11:00am Sep 15, 2011 11:00am
  •  onu
  • | Joined Feb 2006 | Status: superior senior member | 746 Posts
Quoting sutters
Been pretty good for me tonight few disconnections nothign to worry abotu and some good execution times.
EVERY disconnection is a dangerous issue for the trader.. Execution times have been way better in the past. Stopped trading with GO.
Waiting for Monday

  • #3,043
  • Sep 15, 2011 1:43pm Sep 15, 2011 1:43pm
Disconnects, laggy execution and I cant find certain pairs? They miss in MT4, wtf?
  • #3,044
  • Sep 15, 2011 8:12pm Sep 15, 2011 8:12pm
So here I sit and work, sort of, I just closed a position and here it is 2 minutes later and i`m waiting to see where oh where is it gonna stop, I`m frozen in go hell, time is 9.12 p.m e.s.t
  • #3,045
  • Sep 15, 2011 8:21pm Sep 15, 2011 8:21pm
Quoting Pip-postrous
So here I sit and work, sort of, I just closed a position and here it is 2 minutes later and i`m waiting to see where oh where is it gonna stop, I`m frozen in go hell, time is 9.12 p.m e.s.t
What i was doing last night was having another brokers demo account going on another monitor, and when i noticed go's summary thing stop flashing, i force it to another data server.

Yeh probably best to avoid the more volatile pairs on GO if you're trading very short term positions.
  • #3,046
  • Sep 15, 2011 8:37pm Sep 15, 2011 8:37pm
Quoting stockmarcus
What i was doing last night was having another brokers demo account going on another monitor, and when i noticed go's summary thing stop flashing, i force it to another data server.

Yeh probably best to avoid the more volatile pairs on GO if you're trading very short term positions.
Yes I use another companys demo to let me know when my go is down and yes I try switching between sydney and melbourne or I just shut it down and start it back up, no way to try to make a living.
  • #3,047
  • Sep 15, 2011 9:09pm Sep 15, 2011 9:09pm
Quoting Pip-postrous
Yes I use another companys demo to let me know when my go is down and yes I try switching between sydney and melbourne or I just shut it down and start it back up, no way to try to make a living.
Yeah that's a good lesson. At one point, it becomes 'shame on me' doesn't it? Everyones responsibility to get their infrastructure sound after all.

I'm just beginning the live account phase so being with go and seeing how bad platform reliability can get probably saved me a much more expensive lesson later on, lol. Great real life example of why its common to read people having a number of brokers and trading accounts etc now.

Still I hope go can fix themselves. Its definitely an issue for scalpers/intraday/annoucement traders. Its like being a delivery driver and having 4 bald tires. Actually, probably 3 bald tires and one flat, and still going on your daily business, trading with a platform that disconnects at key times of a day.
  • #3,048
  • Sep 15, 2011 11:19pm Sep 15, 2011 11:19pm
I don't enjoy putting the boot into GO- and I am holding out hope all will be good come Monday - but....my email has no problem receiving advertising fluff from GO, but anything of substance eg: outage issues, changes of policy etc.... nah, why would I want that!
  • #3,049
  • Sep 16, 2011 12:18am Sep 16, 2011 12:18am
Quoting Alpha-Bet
I don't enjoy putting the boot into GO- and I am holding out hope all will be good come Monday - but....my email has no problem receiving advertising fluff from GO, but anything of substance eg: outage issues, changes of policy etc.... nah, why would I want that!
Yeah they are ridiculous!
Trade with tighter spread, the fastest execution and the best technical analysis... every morning in my email!!!

Again, I can say ONLY

WTF!!!!!!!!!!!!!!!!!!!!!!
Why the Market Makers call themselves Brokers???
  • #3,050
  • Sep 16, 2011 1:42am Sep 16, 2011 1:42am
just received this mail:

Dear Client,

This weekend whilst the market is closed we are undertaking some scheduled maintenance of our MetaTrader 4 live server infrastructure. We will be installing a new Cisco firewall to improve connection and execution speeds, to ensure the best possible experience for traders.

In addition to the upgrades and maintenance we will also be installing a third MetaTrader 4 live server to cope with the rapid expansion of our client base and to keep up with demand. Whilst this will not impact the majority of you, some clients will need to login to a new location in order to gain access to trading on Monday morning. If you are one of the affected clients you will be emailed instructions on Sunday on what steps you will need to take in order to access the system.

Please note that over the weekend whilst the works are taking place there may be periods where you are unable to login to your trading platform. As the market will be closed during these times the impact to you will be minimal.

If you require further information, please do not hesitate to contact us.

Kind regards,
Client Services
  • #3,051
  • Sep 16, 2011 2:03am Sep 16, 2011 2:03am
I think we all got that message, no mention of removing this stupid 2 pip rule.

I will be checking to see if others have it, if not then I will probably be leaving as well.
Money grows on the tree of persistence
  • #3,052
  • Sep 16, 2011 2:25am Sep 16, 2011 2:25am
Quoting Alpha-Bet

My other concern is the lack of communication. The network techs "decided" to install the new firewall when the least number of clients were online. I ask, how difficult would it have been to have sent mail via platform to inform/warn those trading that work was going to be undertaken, giving traders fair time to make a decision. Communication and transparency.
Agreed deciding to shut down the platform with no notification to traders is very poor, you would think it would be prudent to let clients know when you are taking the platform offline!

Quoting Jason Kwok
The respective IT Manager should have been fired. Obviously, there is no Change Management in practice by the respective IT dept. There was no testing prior to the change of firewall. There is no proper communication and there is no confirmation from the upstream provider that switching of the firewall should have proceeded.

Very bad policy for changing vital IT equipment.
Indeed one must wonder what the tech's were thinking changing vital IT equipment when the market is open.

Quoting ido370
just received this mail:

Dear Client,

This weekend whilst the market is closed we are undertaking some scheduled maintenance of our MetaTrader 4 live server infrastructure. We will be installing a new Cisco firewall to improve connection and execution speeds, to ensure the best possible experience for traders.
Excellent, hopefully will see a difference on monday, was very good to receive this notification via email aswell!
  • #3,053
  • Sep 16, 2011 5:11am Sep 16, 2011 5:11am
Quoting GoMarkets
I do not have Skype or MSN, but if you want to call or email me, then please go ahead and I will be happy to have a chat (I must warn you I am leaving the office in a few minutes though, so tomorrow would be best!).
You can use skype to call their australian 1-800 number and it should be free
Measure trends automatically with zero lag
  • #3,054
  • Sep 16, 2011 5:15am Sep 16, 2011 5:15am
Quoting Alpha-Bet
..........
Not my job to contact my provider/broker regarding a mass outage. They should be proactive.........
I agree with that statement 100%. This is one area that GoM can improve on. They know how to use email for technical brief.....so they can equally know how to use that mailing list to send out important updates.
Measure trends automatically with zero lag
  • #3,055
  • Sep 16, 2011 7:50am Sep 16, 2011 7:50am
Hello GoMarkets,

Can you inject prices in the system while I am trading?
  • #3,056
  • Sep 16, 2011 10:18am Sep 16, 2011 10:18am
Quoting PimpTrader
Hello GoMarkets,

Can you inject prices in the system while I am trading?
Technically any broker can do this. But I think Chris will give you a more appropriate answer.
Measure trends automatically with zero lag
  • #3,057
  • Sep 18, 2011 2:37am Sep 18, 2011 2:37am
its too sad that go markets stopped accepting clients from india...sick...
  • #3,058
  • Sep 18, 2011 8:36pm Sep 18, 2011 8:36pm
Quoting PimpTrader
Hello GoMarkets,

Can you inject prices in the system while I am trading?
Hi,

Thanks for the question. I can confirm that one of the permissions in MetaTrader 4 does allow our manager platforms to send through prices manually. However, I shoudl point out that I am the only GO Markets employee that has this access and it is only there so that should a price freeze for whatever reason, we could send through a more accurate price. It is not something we do on a day to day basis, in fact I have probably done it about three times ever.

I think you are asking in a round about way whether we would put prices in to mess with people's trades, the answer is no. Seeing as I am the only one with such access, I can confirm that nobody does this. Usually in the evenings I am playing football or down the pub and during the day I have more important things to do, like chat to you all on here!

Thanks,
Chris
  • #3,059
  • Sep 18, 2011 9:43pm Sep 18, 2011 9:43pm
Any update Network upgrade ?
Mohan
  • #3,060
  • Sep 18, 2011 9:56pm Sep 18, 2011 9:56pm
It would have been good to get an email or mt4 mail, at least for some reassurance..... but I would hate to sound like a broken record.
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