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  • #2,981
  • Sep 13, 2011 2:27am Sep 13, 2011 2:27am
Ok Chris but please can u agree with me that this stuff should not happen to a "brokerage"?
Put yourself in our shoes... we live on this and to me the execution is eveything...i maybe stay in for few seconds and take only 2 pips...if you execute me in even "only" 5 seconds it's too long!
SERIOUSLY whern you plan to be back to the trading conditions of the last years?
I have some experience here like trader and like broker and to me It seems you have changed your liquidity providers and these noises are caused by the LP...
Why the Market Makers call themselves Brokers???
  • #2,982
  • Sep 13, 2011 2:38am Sep 13, 2011 2:38am
I hope all will be rectified, lessons have been learned and a process put in place to minimise similarly related issues in the future.
  • #2,983
  • Sep 13, 2011 2:41am Sep 13, 2011 2:41am
Chris,
Thanks for your comprehensive post.
All I ask, is that you continue to work until the problems are fixed and we cease to have continual complaints on the thread.
Best of luck
Peter
  • #2,984
  • Sep 13, 2011 5:15am Sep 13, 2011 5:15am
Hi Chris,

Appreciate your post and honesty in finally admitting the seriousness affecting Go's servers which I reckon will restore "some" confidence back to all here. It's coming to 2 years since I first traded with GO and I've been satisfied all along with Go's performance until lately. I will stretch my patience a little longer while watching GO's redemption over the next week.
  • #2,985
  • Edited 6:23pm Sep 13, 2011 2:53pm | Edited 6:23pm
Quoting GoMarkets
Hi Guys,

2 - Real 1 - AUD server
This was caused by an overuse of memory on the MetaTrader 4 server application. To give you more information, MetaQuotes will only allow us to run the MT4 server software on Windows 2003 32-bit operating systems.
Chris
this could be the reason for price feed freeze during peak time, as it's happen regardless of DC (yesterday seems ok ), i don't know your inter DC setup , unless inter DC connection use same public user firewall we can't blame firewall for feed freeze




good to recall one of your old post , i would have checked memory usage when cheeking CPU usage

Quoting GoMarkets
This is the CPU usage for the last week, which shows it rarely getting above about 7%:

http://www.gomarketsaus.com/files/90...ast_7_days.png

5-7 pm in the evening will likely be just about the busiest time for internet. That is my opinion at least. I will do some checks here before I leave.

I would love to check at home for you as well, but unfortunately my delightful internet provider had some 'issues'. Thanks!
Mohan
  • #2,986
  • Sep 13, 2011 3:35pm Sep 13, 2011 3:35pm
Question for Chris here,

Pepperstone has announced that they will be establishing a server in New York, pretty much co-located with some of their liquidity providers. Further to that, this will not be a server that simply relays trades to their servers in Australia which would then execute an order through one of their liquidity providers' cloud locations elsewhere, but rather it will be a server that executes trades independently thereby minimizing back end latency in order execution as they would be accessing, almost directly, some of their available liquidity.

Considering that a number of GO's Australian clients likely utilize a VPS just as any of their other clients, (like me in Canada) would it not make sense for GO to also try co-locating with at least a portion of your liquidity providers in order to reduce back end latency as Pepperstone is about to do? If an Aussie client is using a VPS like crucial for instance, would it not in fact be in their best interest if you put them in a position where they would be paying less for a VPS (American services are typically cheaper form what I have seen) that also benefits from lower back end latency on your servers?

I'm very tempted to move my main account from GO to Pepperstone because of their move to New York and I'll bet that their Aussie clients are just as happy about that move as are their clients from the rest of the world. Also, considering that GO plans to move to some type of "true ECN" execution, should reduced latency to liquidity pools not be a top priority for GO after things like server stability?

Thanks for taking the time to read this post Chris. Hope to see an answer from ya.

Cheers
  • #2,987
  • Sep 13, 2011 10:50pm Sep 13, 2011 10:50pm
Quoting mohan76
this could be the reason for price feed freeze during peak time, as it's happen regardless of DC (yesterday seems ok ), i don't know your inter DC setup , unless inter DC connection use same public user firewall we can't blame firewall for feed freeze




good to recall one of your old post , i would have checked memory usage when cheeking CPU usage
Hi mohan,

Sorry if I wasnt clear, but it is not the memory of the server - that is running nowhere near capacity. It is down to the file size of the orders in the MT4 application. Unfortunately it is MetaQuotes who monitor this for us, not our own server techs, so not something we were made aware of until now.

Thanks,
Chris
  • #2,988
  • Sep 13, 2011 10:53pm Sep 13, 2011 10:53pm
Quoting Wacky Canuck
Question for Chris here,

Pepperstone has announced that they will be establishing a server in New York, pretty much co-located with some of their liquidity providers. Further to that, this will not be a server that simply relays trades to their servers in Australia which would then execute an order through one of their liquidity providers' cloud locations elsewhere, but rather it will be a server that executes trades independently thereby minimizing back end latency in order execution as they would be accessing, almost directly, some of their...
Hi,

Thanks for the post.

I can't comment on how another broker is setup and how their server location benefits their execution, but I can only comment on ours. At this stage moving our servers to NYC would have no benefit on execution speed whatsoever. The problem we have recently experienced is nothing to do with our LPs or server latency.

I'm obviously not going to rule out moving our servers away from their current location because I do not know what will happen in the future and what will benefit us and our clients, but if it turned out that hosting our servers in Timbuktu gave the best solution, we would look to do that!

Thanks,
Chris
  • #2,989
  • Sep 14, 2011 2:04am Sep 14, 2011 2:04am
Let's wait and see the connection after 16 Sept when most traders will stop trading with Go Markets due to the termination of contracts with several IB who offered cash rebate. Hopefully, after many traders moved to PepperStone, Vantage and AxiTrader, the load on Go Markets will be lessen and connection will be better.
  • #2,990
  • Sep 14, 2011 2:35am Sep 14, 2011 2:35am
just before LO (seconds) prize froze ...

was connected to Melbourne
  • #2,991
  • Sep 14, 2011 2:43am Sep 14, 2011 2:43am
Had alot of disconnects over the last 30 min or so.
Traded GU earlier very fast entry very slow exit.
  • #2,992
  • Sep 14, 2011 4:33am Sep 14, 2011 4:33am
Given the discussion that has taken place recently in this thread and the fact that Chris from GM has stated that major work will be undertaken this coming weekend, it is hard to have sympathy for any trader still complaining about the platform.
  • #2,993
  • Sep 14, 2011 5:07am Sep 14, 2011 5:07am
Didnt know i was askign for any but there u go.

Giving Chris feed back igit.
  • #2,994
  • Sep 14, 2011 5:31am Sep 14, 2011 5:31am
Go markets closed my account with them stating that since i am resident indian . I find it really weird, when other brokers have no such problem , why then GO ?
  • #2,995
  • Sep 14, 2011 5:41am Sep 14, 2011 5:41am
I am looking for a reliable non us forex broker who meets the following criteria.

criteria

Leverage 1:500 or 1:400
Minimum deposit 0 - 500 usd
spread 0.6 -1.6 pip
execution - stp
regulated - preferred
fund segregation - preferred
account funding - moneybookers, credit card , e currency

can somebody guide me who has been trading with them . Please suggest any good broker other than alpari and go markets
  • #2,996
  • Sep 14, 2011 5:44am Sep 14, 2011 5:44am
Hi Chris,

Will GoMarkets be going back to no minimum stop/limit distance?
  • #2,997
  • Edited 6:59am Sep 14, 2011 5:56am | Edited 6:59am
lot of Disconnection during London session (Asia seems acceptable performance) , and closing some time taking long (slippage 3 pip ) , also delete/modify order take time when connected to Melbourne (Sydney manual overwriting no longer working)


Edit: today spread is very high
Mohan
  • #2,998
  • Sep 14, 2011 6:07am Sep 14, 2011 6:07am
Seeing some big spreads tonight aswell.
  • #2,999
  • Sep 14, 2011 6:11am Sep 14, 2011 6:11am
Quoting sutters
Seeing some big spreads tonight aswell.
Especially on EUR/USD.. 2.7+
  • #3,000
  • Sep 14, 2011 6:44am Sep 14, 2011 6:44am
Quoting unimak
I am looking for a reliable non us forex broker who meets the following criteria.

criteria

Leverage 1:500 or 1:400
Minimum deposit 0 - 500 usd
spread 0.6 -1.6 pip
execution - stp
regulated - preferred
fund segregation - preferred
account funding - moneybookers, credit card , e currency

can somebody guide me who has been trading with them . Please suggest any good broker other than alpari and go markets
You might want to consider AxiTrader, Vantage or Pepperstone. All regulated by ASIC which required segregated account. One of the reason I will be moving to AxiTrader because their AUD based account paid interest (4.75-2)% monthly.
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