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  • #2,481
  • Jul 31, 2011 7:30pm Jul 31, 2011 7:30pm
I've had issues too of late - slow executions, and I was offline just now too ( fyi I'm in Melbourne ).

Also note the data feed in the last hour as compared to Axitrader. There are gaps, as if there was some kind of outage ( see attached ) - particularly noticable with Axi having a 5min candle with a spike that touched the bottom TMA band, and Go Markets didn't. it's about 10 pips or so difference.

:/
Attached File(s)
File Type: pdf Go Markets - dataproblem.pdf   65 KB | 515 downloads
- Look to the left, Trade to the right - I am the system
  • #2,482
  • Jul 31, 2011 7:31pm Jul 31, 2011 7:31pm
Quoting calstock
So far off line 10 mins and counting..." live account"..

This follows a news trade from last week...where the platform froze and my trailing stop was unable to work ...it was froze long enough for me to see the profit and that the SL was not working..when it restarted it had moved 27 plus pips in the other direction taking my SL..

This was Thursday last week...Iam still waiting a reply to my two e-mails...


This platform is really looking unstable..
My platform is working ok today. The last week sometimes execution has been slow.I'll monitor it this week.
FF journal: Peaks and Troffs
  • #2,483
  • Jul 31, 2011 7:36pm Jul 31, 2011 7:36pm
Quoting calstock
So far off line 10 mins and counting..." live account"..

This follows a news trade from last week...where the platform froze and my trailing stop was unable to work ...it was froze long enough for me to see the profit and that the SL was not working..when it restarted it had moved 27 plus pips in the other direction taking my SL..

This was Thursday last week...Iam still waiting a reply to my two e-mails...


This platform is really looking unstable..
Hi,

We had a slightly longer than anticipated server restart on Server 1 , Server 2 was not affected. Chart info will of course be updated where there was a gap

In answer to your other question we have no outstanding trade enquiries that we can think of so can you resend your email to [email protected] for one of the team to look at.

Thanks
  • #2,484
  • Jul 31, 2011 7:59pm Jul 31, 2011 7:59pm
Quote
GoMarkets
Quote
In answer to your other question we have no outstanding trade enquiries that we can think of so can you resend your email to [email protected] for one of the team to look


Hi Chris....

I have just resent the e-mail
  • #2,485
  • Jul 31, 2011 8:01pm Jul 31, 2011 8:01pm
Quoting Erebus
I'm waiting to see the GO reply to this claim; where did you find this "fact"?

On Crucial website they say to be in Sydney so just wondering where you think the pampas are?
Hi,

I would expect that this is an error in the search. Crucial have told us that their servers are located in Sydney, and I do not think they would lie about such a thing.

Having it in the middle of nowhere seems very unlikely!

I am sure if you ask them, they will tell you exactly where the servers are located.

Thanks,
Chris
  • #2,486
  • Jul 31, 2011 8:39pm Jul 31, 2011 8:39pm
Quoting GoMarkets
Hi,

I would expect that this is an error in the search. Crucial have told us that their servers are located in Sydney, and I do not think they would lie about such a thing.

Having it in the middle of nowhere seems very unlikely!

I am sure if you ask them, they will tell you exactly where the servers are located.

Thanks,
Chris
In addition to my comment before, this page on their site gives details of where the servers are located: http://www.crucial.com.au/company-data-centres.php.

Cheers
  • #2,487
  • Jul 31, 2011 8:52pm Jul 31, 2011 8:52pm
Quoting calstock
Hi Chris....

I have just resent the e-mail
I still havent seen anything come through to that inbox. Can you try me directly - [email protected].

Thanks,
Chris
  • #2,488
  • Jul 31, 2011 11:05pm Jul 31, 2011 11:05pm
  •  onu
  • | Joined Feb 2006 | Status: superior senior member | 746 Posts
Quoting GoMarkets
In addition to my comment before, this page on their site gives details of where the servers are located: http://www.crucial.com.au/company-data-centres.php.

Cheers
I don't know anymore whom I can trust... for example , today I got told from another vps provider, located in Sydney, the latency to GO markets is so high(average 12ms), bc GOs server are located in Melbourne, not in Sydney.
I.e. Latency to Axis and Pepper between 1-4ms.
So Chris tell me where are they realy located? And if its Melbourne, is there a reliable vps provider in Melbourne?
Is this the reason why the platform switches always back to Melbourne , even when set manually to Sydney first?
  • #2,489
  • Jul 31, 2011 11:15pm Jul 31, 2011 11:15pm
  •  onu
  • | Joined Feb 2006 | Status: superior senior member | 746 Posts
Quoting ozmacca
I think you have a search problem, that icon is in the middle of a desert. I think it would be extremely unlikely that there is even a building there let alone a VPS set up.

Nearest town is Coober Pedy, it gets so hot there that all the older buildings are underground. They mine opals there and they live in rooms of the mines.

Google it and have a read, quite interesting, I have stayed there in a Motel which is completely underground.


I guess I'm their laboratory rat on first solar panel driven test server..

something smells fishy, I canceled their service today. The latency they provided to GO was on an average of up to 22 ms. This would confirm the dessert location, not a location in Sydney
  • #2,490
  • Jul 31, 2011 11:23pm Jul 31, 2011 11:23pm
Quoting onu
I don't know anymore whom I can trust... for example , today I got told from another vps provider, located in Sydney, the latency to GO markets is so high(average 12ms), bc GOs server are located in Melbourne, not in Sydney.
I.e. Latency to Axis and Pepper between 1-4ms.
So Chris tell me where are they realy located? And if its Melbourne, is there a reliable vps provider in Melbourne?
Is this the reason why the platform switches always back to Melbourne , even when set manually to Sydney first?
Hi,

I can 100% assure you that our servers are held at the Global Switch facility in Sydney. I have actually been there , seen them, touched them. If you wish to call the facillity we use a company called Harbour who is one of the largest users of ther facility and they can confirm they hold GO Markets servers there. I also think that we know where our servers are located better than a VPS provider.

We have a data center in Melbourne that may sometimes be faster than Sydney but you might want to hard code in the Sydney DC address if you dont want to switch . Feel free to call us so we can walk you through this if need be.

Thanks
  • #2,491
  • Aug 1, 2011 12:34am Aug 1, 2011 12:34am
  •  onu
  • | Joined Feb 2006 | Status: superior senior member | 746 Posts
Quoting GoMarkets
Hi,

I can 100% assure you that our servers are held at the Global Switch facility in Sydney. I have actually been there , seen them, touched them. If you wish to call the facillity we use a company called Harbour who is one of the largest users of ther facility and they can confirm they hold GO Markets servers there. I also think that we know where our servers are located better than a VPS provider.

We have a data center in Melbourne that may sometimes be faster than Sydney but you might want to hard code in the Sydney DC address if you dont...

Thx Chris for bringing light into the dark of the forex mystery (tor)toure
Im sure you know where your servers are held
  • #2,492
  • Aug 1, 2011 2:30am Aug 1, 2011 2:30am
I have a monitoring solution that will assist with the tracking of charting platform performance. It will also double as a way to track EAs visually when away from your home desktop. Check it out:

How to stream your vps desktop.

On a separate note, metaquotes must really be having a tough time with GoMs mt5 server setup. Hopefully it will be coming around in the next couple of weeks
Measure trends automatically with zero lag
  • #2,493
  • Edited 12:30am Aug 3, 2011 12:02am | Edited 12:30am
Hi,

Have a couple of questions to ask.

1) What time does gomarkets restart their server? is it everyday?

2) What happens to my stop order when they restart?

3) when i place a buy stop based on a breakout strategy, is the buy stop saved in the server or on my local terminal?

4) what is the usual slippage (on the buy stop previously entered) that you have ever experience?

5) what is the slippage (on the buy stop previously entered) on news announcements that you have ever experience?

6) will the buy stop previously entered be rejected?

7) does the slippage value in OrderSend function applies for stop orders entered through an EA?

8) what is the possible max spread that we'll get in GO or what you have experienced?

anyone who can answer me or chris, pls help

Thanks alot, thinking of trying a live account with go
  • #2,494
  • Aug 3, 2011 12:36am Aug 3, 2011 12:36am
GO's live servers(Real1) are 15 seconds late now.
Is this intentional?
It's very unreliable.
  • #2,495
  • Aug 3, 2011 1:07am Aug 3, 2011 1:07am
Quoting ptarmigan
GO's live servers(Real1) are 15 seconds late now.
Is this intentional?
It's very unreliable.
Hi,

Are you saying the time on our market watch is 15 seconds behind the other server?
I have just checked both servers and everything is in order. can you call in or email so we can take a look at your account to see if there is a prob as 15 seconds doesnt seem right.

Thanks
  • #2,496
  • Aug 3, 2011 1:11am Aug 3, 2011 1:11am
Quoting Clairvoyant
Hi,

Have a couple of questions to ask.

1) What time does gomarkets restart their server? is it everyday?

2) What happens to my stop order when they restart?

3) when i place a buy stop based on a breakout strategy, is the buy stop saved in the server or on my local terminal?

4) what is the usual slippage (on the buy stop previously entered) that you have ever experience?

5) what is the slippage (on the buy stop previously entered) on news announcements that you have ever experience?

6) will the buy stop previously entered be rejected?...
Hi ,

Thanks for your post,
Quite a few good questions and some of them I would not automatically know the answer to but its good that you are doing due dilligence.

It is best that our account managers take a look at these questions so can you email these into [email protected] and someone will swiftly respond in a better manner than I would be able to so you can complete your research.

Thanks
  • #2,497
  • Aug 3, 2011 1:18am Aug 3, 2011 1:18am
Quoting GoMarkets
Hi,

Are you saying the time on our market watch is 15 seconds behind the other server?
I have just checked both servers and everything is in order. can you call in or email so we can take a look at your account to see if there is a prob as 15 seconds doesnt seem right.

Thanks
Hi Chris,

I can see the delay is fixed. Thank you.
Sometimes the terminal is disconnected by DC1 and re-connect to the other servers automatically.
Should I re-connect to DC1/DC2 manually if the terminal connects to DC3/DC4?

Thanks.
  • #2,498
  • Aug 3, 2011 1:52am Aug 3, 2011 1:52am
Quoting ptarmigan
Hi Chris,

I can see the delay is fixed. Thank you.
Sometimes the terminal is disconnected by DC1 and re-connect to the other servers automatically.
Should I re-connect to DC1/DC2 manually if the terminal connects to DC3/DC4?

Thanks.
Hi,

We didn't fix anything to be honest as I am not even sure what problem you were seeing!

As for the DC question, your system should not normally connecting to DC3 or 4, but if it does you would be best reconnecting to DC1 or 2. You can hard code in a particular DC, like Sydney (DC1) for example which should avoid this kind of problem.

Let me know if you want help with that.

Thanks,
Chris
  • #2,499
  • Aug 3, 2011 2:18am Aug 3, 2011 2:18am
Hi Chris.

Are Gomarkets planning on using a web based platform at some stage ?

Thanks

Flaffie
  • #2,500
  • Aug 3, 2011 2:30am Aug 3, 2011 2:30am
************
Dear Client,

We have been requested by our hedging and liquidity providers to
implement a minimum distance for placing pending orders away from the market.
Effective immediately, the minimum distance that a stop or
limit order can be placed from the market will be 2 pips on all currency pairs
including Gold and Silver.
We are well aware that this will probably not affect any clients
as it is an extremely rare strategy to place pending orders this close to the market.

If you, like most traders, do not place pending orders within two pips of the market,
please disregard this email.

Regards,

GO Markets
************
This change was done suddenly.
I was trying to their "pure STP", but it's really a waste of time
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