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  • #2,381
  • Jul 7, 2011 10:21pm Jul 7, 2011 10:21pm
Quoting GoMarkets
Hi Guys,

As a number of you have previously requested and since we have updated our Data Centres, we have changed the names of the DCs so you know which one you connected to.

You will now see that we have four data centres listed:

DC1 - Sydney
DC2 - Melbourne
DC3 - San Diego
DC4 - London

As I have previously advised DC1 and DC2 are the highest priorities, and you will most likely be best to connect to these.

Please also note that if you do not see them listed as above, you may need to restart the platform.

Thanks,
Chris
Chris,

I would like to thank you for acting on my suggestion.

BTW, I notice the demo servers are showing both DC1 & DC2 as Sydney.
Live server is correctly showing DC1-Sydney, DC2-Melbourne.

Thanks
  • #2,382
  • Jul 7, 2011 10:46pm Jul 7, 2011 10:46pm
Quoting goldcourse
Chris,

I would like to thank you for acting on my suggestion.

BTW, I notice the demo servers are showing both DC1 & DC2 as Sydney.
Live server is correctly showing DC1-Sydney, DC2-Melbourne.

Thanks
Hi goldcourse,

I should have given more information about how it differs on the demo.

On the demo server we do not have a DC in Melbourne but an extra one in Sydney to make up for it.

I may also look to add a third DC in Australia in the coming weeks.

Thanks,
Chris
  • #2,383
  • Jul 7, 2011 11:46pm Jul 7, 2011 11:46pm
Hello Chris, I`m from Toronto canada and I have a high speed internet connection and a new expensive labtop which I use for trading only, yet I have to say execution speed is under 1 second at times and up to 4 seconds or more at other times. Can I expect consistent fast execution in the future and if so when.
  • #2,384
  • Jul 8, 2011 12:15am Jul 8, 2011 12:15am
Quoting Mpt
Cannot comment on the slippage, but my service used to freeze often, usually at news times. Sometimes it was frozen for minutes at a time and the connection would drop out as well. When I reported it here, i was effectively argued down by others who said their connection was solid.

Eventually, following advice from someone on this forum, I deactivated the data center auto config in the MT4 tools/option/server menu and manually entered the DC ip address. In my case it was 118.127.74.114:443 . Since that time, my outages have been minimal.
Well, I have found that DC2 is a problem for me (Slow execution, frozen screens - at times for more than a minute last Wednsesday). I manually entered the above server address and it is the DC2. That worked ok for most of this week, however Wednesday night (AEST) it froze again after executing an order, leaving me to wait and see where my profit/loss was at.

Again, Thurs night (AEST) was slow execution and the screens would freeze only when I was in a trade - hence my frustration on my original post here.

Today (Fri) I wanted to change to the 114.111.146.203:443 DC1 (from Darek's info) but found that the MT4 server ip's had autoconfig back on - that could explain why the previous nights the screens froze (like before I manually changed the address).

I will try the DC1 today and the next few trading sessions to see if any noticeable difference.

ps. it appears that I am not the only one with these issues, and I reside in Australia not Europe.
I have also contacted the GO tech support, but their suggestions (re-installing MT4 latest build) haven't solved the issue.

cheers
I'll get back to you
  • #2,385
  • Jul 8, 2011 1:30am Jul 8, 2011 1:30am
Quoting Pip-postrous
Hello Chris, I`m from Toronto canada and I have a high speed internet connection and a new expensive labtop which I use for trading only, yet I have to say execution speed is under 1 second at times and up to 4 seconds or more at other times. Can I expect consistent fast execution in the future and if so when.
Hi,

As long as your connection is stable and I expect it is, then you should expect the execution speed to be consistent as long as you are always connecting to the same DC. Do you know which DC you have been connecting to? I would recommend hard coding in the IP address of the Sydney DC (118.127.74.114: port, where port is 443 for server 1 and 1951 for server 2) through the Tools and Options area of the platform.

If you want help with this, let me know and I will be happy to assist.

Thanks,
Chris
  • #2,386
  • Jul 8, 2011 1:36am Jul 8, 2011 1:36am
Quoting GoMarkets
Hi,

As long as your connection is stable and I expect it is, then you should expect the execution speed to be consistent as long as you are always connecting to the same DC. Do you know which DC you have been connecting to? I would recommend hard coding in the IP address of the Sydney DC (118.127.74.114: port, where port is 443 for server 1 and 1951 for server 2) through the Tools and Options area of the platform.

If you want help with this, let me know and I will be happy to assist.

Thanks,
Chris
I can do that, but is not san diego closer to me than sydney ???????????????
  • #2,387
  • Jul 8, 2011 1:38am Jul 8, 2011 1:38am
Quoting Smoko
... Today (Fri) I wanted to change to the 114.111.146.203:443 DC1 (from Darek's info) but found that the MT4 server IP's
had autoconfig back on - that could explain why the previous nights the screens froze (like before I manually changed the address).
I will try the DC1 today and the next few trading sessions to see if any noticeable difference ...
Smoko, ... a problem which you're having may not necessarily relate to the server IP address,
this freezing and non-responsiveness can simply be resulted from overloading of the platform.
Reduce a number of active charts, remove some indicators (especially those custom build) and EA's,
check and keep a close look on the journal for any warnings and/or error messages,
delete (allays back-up first) unnecessary data from the history and login folders.

Darek
  • #2,388
  • Jul 8, 2011 1:57am Jul 8, 2011 1:57am
Quoting Pip-postrous
I can do that, but is not san diego closer to me than sydney ???????????????
Sorry, I forget that everyone doesn't follow this thread as obsessively as I do!

I put an in depth explanation of DCs and execution speeds on here a week or so ago, but in short, what it boils down to is the distance from the DC to the main server. The latency from the DC you are connected to to the main server will have a direct impact on the execution speed you experience.

If you connect to the Sydney DC the latency from that DC to the main server will be about 4ms and should give you thr fastest execution.

Our main DCs are Sydney and Melbourne with San Diego and London as the backups.

Hope that makes sense.

Thanks,
Chris
  • #2,389
  • Jul 8, 2011 2:10am Jul 8, 2011 2:10am
Quoting GoMarkets
Sorry, I forget that everyone doesn't follow this thread as obsessively as I do!

I put an in depth explanation of DCs and execution speeds on here a week or so ago, but in short, what it boils down to is the distance from the DC to the main server. The latency from the DC you are connected to to the main server will have a direct impact on the execution speed you experience.

If you connect to the Sydney DC the latency from that DC to the main server will be about 4ms and should give you thr fastest execution.

Our main DCs are Sydney and Melbourne...
it is more consistent and tank u
  • #2,390
  • Jul 8, 2011 8:20am Jul 8, 2011 8:20am
Hi Chris,

Again price freeze on NFP Seriously this is bothering & reason for checking for another broker. If it will repeat on each market big release and move. Spread don't matter better picking more stable broker & higher spread as I don't run for 1 or 2 pips!

Sorry to say that
13
Brokers are angels
  • #2,391
  • Jul 8, 2011 8:42am Jul 8, 2011 8:42am
  •  onu
  • | Joined Feb 2006 | Status: superior senior member | 746 Posts
Quoting fx13
Hi Chris,

Again price freeze on NFP Seriously this is bothering & reason for checking for another broker. If it will repeat on each market big release and move. Spread don't matter better picking more stable broker & higher spread as I don't run for 1 or 2 pips!

Sorry to say that
13

Friend in Melbourne reported around 90 sec. of disconnection on NFP release....
  • #2,392
  • Jul 8, 2011 10:21am Jul 8, 2011 10:21am
Quoting onu
Friend in Melbourne reported around 90 sec. of disconnection on NFP release....
Yep Go markets are total mess on this. Each time we say they fixed it & it's last time it will happen & now it's still the usual business.

Hate to say that but seriously checking many other brokers for a stable broker with BETTER EXECTUTION & reliable in NFP or big market moves.

13
Brokers are angels
  • #2,393
  • Jul 8, 2011 5:13pm Jul 8, 2011 5:13pm
Quoting fx13
Hi Chris,

Again price freeze on NFP Seriously this is bothering & reason for checking for another broker. If it will repeat on each market big release and move. Spread don't matter better picking more stable broker & higher spread as I don't run for 1 or 2 pips!

Sorry to say that
13
Yep GO was completely useless.
Don't get mad, get even!
  • #2,394
  • Jul 8, 2011 6:59pm Jul 8, 2011 6:59pm
Running latest MT4 and using the Sydney DC, set manually, with only one chart open, I also confirm price freeze just after NFP release.
  • #2,395
  • Jul 8, 2011 7:36pm Jul 8, 2011 7:36pm
This is the game all brokers play!!

Quoting Mpt
Running latest MT4 and using the Sydney DC, set manually, with only one chart open, I also confirm price freeze just after NFP release.
  • #2,396
  • Jul 8, 2011 8:26pm Jul 8, 2011 8:26pm
...Yes, there was an error message just shortly after the NFP and connection to GoMarkets server (DC2 - Melbourne) was interrupted for a second or less,
but this had no effect on my trading at the time whatsoever (five trades opened and closed within 10 minutes)
Chris, could you please explain to us, what was the reason for this broken connection ???

Darek
Attached Image (click to enlarge)
Click to Enlarge Name: NFP 08-07-2011.jpg Size: 339 KB
  • #2,397
  • Jul 9, 2011 2:23am Jul 9, 2011 2:23am
Frankly, in these moments, if I must to choose from two option, the first "safe spreads" of 120pips and the second no quotes for three minutes I prefer this second option.
A "no trade" condition is better than hit the stoploss of any order open on pair.
Also, because this data interruption was certainly a planned event, would be preferable to know this before.
  • #2,398
  • Jul 9, 2011 2:56am Jul 9, 2011 2:56am
why don't you muppets just stop trading at the worst possible times? are you the same people who insist on driving through the middle of the city during peak traffic hours when you know better and have no reason to even be in the city? get a grip on reality.

it's always something with some people... half the banks are on holiday so you complain about wider than normal spreads. a country suffers catastrophic events which impacts the WORLD and you complain about the spreads widening. NFP happens, the known worst trading time and you complain about disconnects or wide spreads.

someone from the future could travel back in time, knock on your door, give you a detailed script of when the market will be flat or spreads will widen for various reasons, and you will still insist on trading those times and complaining.

you get what you deserve.
Congratulations ScalaFX for coming out of the closet!
  • #2,399
  • Jul 9, 2011 3:09am Jul 9, 2011 3:09am
Quoting nubcake
why don't you muppets just stop trading at the worst possible times? are you the same people who insist on driving through the middle of the city during peak traffic hours when you know better and have no reason to even be in the city? get a grip on reality.

it's always something with some people... half the banks are on holiday so you complain about wider than normal spreads. a country suffers catastrophic events which impacts the WORLD and you complain about the spreads widening. NFP happens, the known worst trading time and you complain...
Hi muppet, you have a distorted vision of trading.
There is people who trade only news, yes Gomarkets is not a broker for trading news, this you should say, but you can't write that trading news is a wrong thing.
Yesterday I had open some other MT4 platform, and for example Pepperstone had no issue and let trading NFP at reasonable spreads.
Also, after the Japan earthquake, Gomarkets was the only broker of mine that widened spreads at that levels, the maximum I've seen were 20 pips on other brokers, where instead Gomarkets went over 120pips.
  • #2,400
  • Jul 9, 2011 3:21am Jul 9, 2011 3:21am
Shut up fool. Firstly, anyone who hopes to trade NFP etc are, IMHO, a bit silly. However, this has NOTHING to do with that issue. The matter at hand is that the GO servers freeze and drop out at times of big news and OTHER large market movements.

It is not unreasonable to expect a broker's servers be online and available as close to 100% of the time as possible. This is all about server/price feed reliability. In any communications service, up time availabilty is one of the main judging criteria. In this regard, GO are "unsuccessful".

To refer to people who merely observe and report this issue as "muppets" is disparaging in the extreme. Politely suggest you pull your head in and crawl back into your hole.
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