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GoMarkets Discussion

  • #2,101
  • May 20, 2011 2:41pm May 20, 2011 2:41pm
Quoting nubcake
what is "multi terminal"? i really don't know what this is. my mt4 is connecting like normal. you say you 'pinged' the live support... does this mean you actually spoke with someone? your posts really aren't making sense to me, but maybe it's just me.
Multi terminal is this:
http://www.metaquotes.net/en/metatrader4/news/3465

It's used for managing many accounts from same plateform. you can open trades in many accounts at same time instead of running for trade copiers ;-).

13
Brokers are angels
  • #2,102
  • May 20, 2011 4:36pm May 20, 2011 4:36pm
When I signed up with GoMarkets I received an e-mail with Account Information.
On the second page it has a telephone number for the Overnight Trading Desk.
Last night when the outage happened I just rang the number and had the technician check my position which had already closed at Take Profit.
Some months ago a similar incident happened and then the technician provided a current market price and let me make the decision on what to do with the trade. When the connection came back on all was sorted out.

To avoid unnecessary stress, I suggest you check page two of your Account Information and phone the number when something similar happens again.

No matter how sophisticated, there is no software in the world that is 100% reliable.
  • #2,103
  • May 20, 2011 9:48pm May 20, 2011 9:48pm
I am currently sitting on a $6000 loss due to my EA not being able to the Go Markets trading server last night. It really couldn't have picked a worse time for me. To date I have been impressed with Go Markets customer service, I really hope they come through with goods on this one!

Obviously I will contact Chris directly...
  • #2,104
  • May 21, 2011 1:18am May 21, 2011 1:18am
Quoting skoda2008
I am currently sitting on a $6000 loss due to my EA not being able to the Go Markets trading server last night. It really couldn't have picked a worse time for me. To date I have been impressed with Go Markets customer service, I really hope they come through with goods on this one!

Obviously I will contact Chris directly...
Well, as long as that is 2% of your account, shouldn't hurt too bad........ on second thoughts ............
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Canadian by birth Australian by choice
  • #2,105
  • May 21, 2011 2:44am May 21, 2011 2:44am
Can someone please post a modify script that works with GoMarkets (Chris?).

I am looking for a script that will set TP and SL just after the order has been placed.

In the light of the platform problems on Friday/Saturday I think this modify script is essential for all traders here. We all want to avoid $6000 drawdowns due to lack of SL.
  • #2,106
  • May 21, 2011 3:11am May 21, 2011 3:11am
Quoting ikdenk
Can someone please post a modify script that works with GoMarkets (Chris?).

I am looking for a script that will set TP and SL just after the order has been placed.

In the light of the platform problems on Friday/Saturday I think this modify script is essential for all traders here. We all want to avoid $6000 drawdowns due to lack of SL.
dude there is an entire "platform tech" section dedicated to stuff like this. do a search. there's plenty of options, from auto settings to visual order management options.
Congratulations ScalaFX for coming out of the closet!
  • #2,107
  • May 21, 2011 3:23am May 21, 2011 3:23am
Quoting nubcake
dude there is an entire "platform tech" section dedicated to stuff like this. do a search. there's plenty of options, from auto settings to visual order management options.

'Thanks' Dude.
If it was only just that simple: typing in 'Modify Script' into the FF search engine.
The scripts you find don't work on GoMarkets, however they do on other platforms.
Hence my question HERE.
Finding the correct script won't just be useful to me!
  • #2,108
  • May 21, 2011 3:25am May 21, 2011 3:25am
Quoting GoMarkets
Hi,

We seem to have had a firewall issue, it is now resolved.
Of course we will rectify any trade issues so please email us so we can correct any problems.
On another note our office has been fully contactable through the normal phone numbers that diverts to our office in Holland so any phone trading should be unnafected.

Sorry for any inconvenience

Chris
In the account opening email, there is a phone # for live trading desk only just for this situation. Perhaps this phone number should be placed on website as well (if it is not already)? Or does the existing # already divert to the trading desk after hours?
Measure trends automatically with zero lag
  • #2,109
  • May 21, 2011 3:27am May 21, 2011 3:27am
Quoting ikdenk
When I signed up with GoMarkets I received an e-mail with Account Information.
On the second page it has a telephone number for the Overnight Trading Desk.
Last night when the outage happened I just rang the number and had the technician check my position which had already closed at Take Profit.
Some months ago a similar incident happened and then the technician provided a current market price and let me make the decision on what to do with the trade. When the connection came back on all was sorted out.

To avoid unnecessary stress, I suggest...
Ok, I wrote my reply before seeing this one. So great minds think alike?
Measure trends automatically with zero lag
  • #2,110
  • May 21, 2011 3:48am May 21, 2011 3:48am
BarrySDCA,

I would appreciate very much if you can shed some light as to what happened on May 20 with Go server. I noticed even I'm locked on your San Diego VPS it is not spared from the 'connect failed' mess.

Thank you
  • #2,111
  • May 21, 2011 6:43am May 21, 2011 6:43am
Quoting ybfjax
Ok, I wrote my reply before seeing this one. So great minds think alike?

For sure!
  • #2,112
  • May 21, 2011 7:16am May 21, 2011 7:16am
Quoting ikdenk
'Thanks' Dude.
If it was only just that simple: typing in 'Modify Script' into the FF search engine.
The scripts you find don't work on GoMarkets, however they do on other platforms.
Hence my question HERE.
Finding the correct script won't just be useful to me!
i'm sure i've seen something somewhere that will work. you just need one that sets the SL/TP as a second command and not embedded within the original ordersend, since this is how go are currently set up. have a look through hanovers stuff, i'd be surprised if he doesn't have something posted already that does this.
Congratulations ScalaFX for coming out of the closet!
  • #2,113
  • May 21, 2011 10:03am May 21, 2011 10:03am
Quoting goldcourse
BarrySDCA,

I would appreciate very much if you can shed some light as to what happened on May 20 with Go server. I noticed even I'm locked on your San Diego VPS it is not spared from the 'connect failed' mess.

Thank you
I do not have much info about the outage, other than what was posted here. The source of the issue seems to be somewhere near their core servers, at the firewall. The servers that GO has with us have been up the entire time.
BarrySDCA Commercial Network Services
  • #2,114
  • May 21, 2011 10:50am May 21, 2011 10:50am
Quoting BarrySDCA
I do not have much info about the outage, other than what was posted here. The source of the issue seems to be somewhere near their core servers, at the firewall. The servers that GO has with us have been up the entire time.
BarrySDCA,

Thanks for the response.
  • #2,115
  • May 21, 2011 7:11pm May 21, 2011 7:11pm
You are currently advertising reduced spreads. On your site you claim a typical spread of 1 pip on EUR/USD has this changed at all? A 1 pip spread would be fantastic if it were true. Although your spread can and does drop under a pip, I have found that typically your spread is around 1.6 Oandas spread has blownout recently from 0.9 to 1.2 typically. MBT average is around 0.8, half of your spread so still cheaper even with commission.

I am hoping this recent spread reduction will mean I can get even 1.2 as typical and get close enough to Oanda's so I can bring my money back to Australia.

Can you show me an average spread 1.2 pips during liquid times?
BTC Return This Year: na
  • #2,116
  • May 22, 2011 12:27am May 22, 2011 12:27am
Quoting M.A.C.Doug
You are currently advertising reduced spreads. On your site you claim a typical spread of 1 pip on EUR/USD has this changed at all? A 1 pip spread would be fantastic if it were true. Although your spread can and does drop under a pip, I have found that typically your spread is around 1.6 Oandas spread has blownout recently from 0.9 to 1.2 typically. MBT average is around 0.8, half of your spread so still cheaper even with commission.

I am hoping this recent spread reduction will mean I can get even 1.2 as typical and get close enough to Oanda's...
Use this indicator and you can keep an eye on it yourself. It shows maximum, minimum and average spread. I have seen it as low as 0.0, but only for a moment. Only good for buying and then slippage will probably give you a more realistic spread anyhow.
Attached File(s)
File Type: mq4 Ron_Spread002.mq4   3 KB | 333 downloads
  • #2,117
  • May 22, 2011 1:24am May 22, 2011 1:24am
Quoting ikdenk
Use this indicator and you can keep an eye on it yourself. It shows maximum, minimum and average spread. I have seen it as low as 0.0, but only for a moment. Only good for buying and then slippage will probably give you a more realistic spread anyhow.
Thankyou, this will be most useful for comparing brokers.
BTC Return This Year: na
  • #2,118
  • May 22, 2011 4:35am May 22, 2011 4:35am
Quoting ikdenk
'Thanks' Dude.
If it was only just that simple: typing in 'Modify Script' into the FF search engine.
The scripts you find don't work on GoMarkets, however they do on other platforms.
Hence my question HERE.
Finding the correct script won't just be useful to me!
Here are some trade managing experts that will work, I use the trailing stop one on Go, it puts in SL TP and BE, remember to try on demo first and you need to remember that 20 pips needs to be entered as 200.
Attached File(s)
File Type: mq4 Trailing Stop.mq4   17 KB | 300 downloads
File Type: mq4 Multi purpose trade manager.mq4   102 KB | 331 downloads
Money grows on the tree of persistence
  • #2,119
  • May 22, 2011 5:17pm May 22, 2011 5:17pm
Quoting GoMarkets
Hi,

We seem to have had a firewall issue, it is now resolved.
Of course we will rectify any trade issues so please email us so we can correct any problems.
On another note our office has been fully contactable through the normal phone numbers that diverts to our office in Holland so any phone trading should be unnafected.

Sorry for any inconvenience

Chris
Chris,

Can we have an update from you with regards to the above?

So far nothing has been done to my account.

Thanks
  • #2,120
  • May 22, 2011 5:33pm May 22, 2011 5:33pm
Quoting goldcourse
Chris,

Can we have an update from you with regards to the above?

So far nothing has been done to my account.

Thanks
Hi Guys,

On Friday evening the firewall protecting our trading servers was upgraded to add enhanced security rules, which was to provide for further protection from unwanted or unsafe connections. Unfortunately the upgrade that was sent through was too secure and effectively blocked external connections for some clients. Throughout the entire period the trading servers were online and any stop loss and take profit orders were executed as they should have been. The problem was fixed when the firewall changes were corrected and everyone was once again able to connect to the trading servers as normal.

We apologise for the inconvenience caused by the problem and please be advised that we have taken steps to further protect against a repeat of such an issue. If you had any trades that were adversely affected by the problem, please email [email protected] so we can make the necessary adjustments. If you have already emailed in we will get back to you shortly.


Thanks,
Chris
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