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  • #1,861
  • Apr 18, 2011 9:58am Apr 18, 2011 9:58am
Hi Jason,

Great, thank you for replay
  • #1,862
  • Apr 18, 2011 10:19am Apr 18, 2011 10:19am
Hi Jason,

A feedback, I dont seem to get the problem when I click sell/buy from the trading station window.

BR
  • #1,863
  • Apr 18, 2011 12:45pm Apr 18, 2011 12:45pm
Quoting MartinMyster
Hi Jason,

A feedback, I dont seem to get the problem when I click sell/buy from the trading station window.

BR
An uninstall/reinstall of the platform should fix this. In speaking with tech support, if you close the dealing rates window in the FX Trading Station II and try to create a market order through the Marketscope charts, the platform will close. A new build of the platform has been added to the website to correct the problem. An uninstall/reinstall of the platform should correct the problem. I was able to replicate the issue on my computer, and the uninstall/reinstall fixed it.

A forced update will likely go through this weekend to update the platform for all users without having to uninstall/reinstall. Again this problem only appears if the dealing rates window is completely closed.

Let me know if you have any questions.

-Jason
  • #1,864
  • Apr 18, 2011 1:45pm Apr 18, 2011 1:45pm
Quoting Jason Rogers
An uninstall/reinstall of the platform should fix this. In speaking with tech support, if you close the dealing rates window in the FX Trading Station II and try to create a market order through the Marketscope charts, the platform will close. A new build of the platform has been added to the website to correct the problem. An uninstall/reinstall of the platform should correct the problem. I was able to replicate the issue on my computer, and the uninstall/reinstall fixed it.

A forced update will likely go through this weekend to update the platform...
Hi Jason,

Thx for the reply. I am glad I found a bug and it has been fixed quickly.

BR
  • #1,865
  • Edited Apr 19, 2011 11:37am Apr 18, 2011 3:48pm | Edited Apr 19, 2011 11:37am
MT4 Announcement: All new MT4 accounts with FXCM (US) LLC are being setup with the ability to trade micro lots. If you have an existing MT4 account with FXCM and would like to trade micro lots, please contact client support to have it enabled.

Let me know if you have any questions.

-Jason
  • #1,866
  • Apr 20, 2011 8:38am Apr 20, 2011 8:38am
Important information on changes to trading hours due to the Easter holiday:

There are no changes to forex trading hours. Trading closes on Friday at 4:00pm ET (20:00 GMT) and starts again on Sunday at 5:15pm ET (21:15 GMT)/

CFD Trading hours will change from Thursday, April 21 to Tuesday, April 26 for some CFD trading instruments. Below is a list of the changes to trading hours for the CFD products. All times are in GMT.

http://i51.tinypic.com/nlcxf4.png


Please Note: Oil, metals, and indices trading is not available to residents of the USA and its territories.
  • #1,867
  • Apr 21, 2011 4:47am Apr 21, 2011 4:47am
Hi Mr Jason Rogers
Can we open 2 Live Accounts simultaneously for 2 different persons on one computer. because I have tried to open but MT4 platform opens only one account at a time and I have to swith between them.
Is there any option to open all account at a time ?

arasheed
  • #1,868
  • Apr 21, 2011 10:01am Apr 21, 2011 10:01am
Quoting arasheed
Hi Mr Jason Rogers
Can we open 2 Live Accounts simultaneously for 2 different persons on one computer. because I have tried to open but MT4 platform opens only one account at a time and I have to swith between them.
Is there any option to open all account at a time ?

arasheed
Hi arasheed,

It is possible, but you will need to install a second instance of MT4 in a new location on your computer.

Whenever you install FXCM's MT4, it will install MT4 in the following location Crogram Files\FXCM MT4 powered by BT. Whenever you install MT4 a second time, create a new folder into which you install MT4. This will allow you to open two separate instances of MT4 to login to two different accounts.

-Jason
  • #1,869
  • Apr 21, 2011 11:26am Apr 21, 2011 11:26am
Hi Jason,


Just wondering. How long it normaly takes to recive a fund withdrawal to Debit card. I presume its 3 days. Could you please let me know.

thanka

Suranga
  • #1,870
  • Apr 21, 2011 12:16pm Apr 21, 2011 12:16pm
Quoting Suranga2500
Hi Jason,


Just wondering. How long it normaly takes to recive a fund withdrawal to Debit card. I presume its 3 days. Could you please let me know.

thanka

Suranga
Hi Suranga,

FXCM will process the withdrawal request within 1-2 business days. Once the funds are sent back, the funds will typically post within 2-3 business days on your account, but it can vary depending on the card issuer.

-Jason
  • #1,871
  • Apr 22, 2011 4:51am Apr 22, 2011 4:51am
Quoting Jason Rogers
Hi arasheed,

It is possible, but you will need to install a second instance of MT4 in a new location on your computer.

Whenever you install FXCM's MT4, it will install MT4 in the following location Crogram FilesFXCM MT4 powered by BT. Whenever you install MT4 a second time, create a new folder into which you install MT4. This will allow you to open two separate instances of MT4 to login to two different accounts.

-Jason
Thank you very much for this problem solving informative reply
arasheed
  • #1,872
  • Apr 23, 2011 12:33pm Apr 23, 2011 12:33pm
Hi Jason Rogers
When MT4 is open and I save a new Template ,it appeares in Template drawdown list, so far so good. But then I close Mt4 and search on computer FXCM MT4 Template folder, there it is missing other templates are shown but newly formed template is always missing.How can I find this new template so that I can copy it to other MT4 platform.
Please help.

arasheed
  • #1,873
  • Apr 25, 2011 9:56am Apr 25, 2011 9:56am
Quoting arasheed
Hi Jason Rogers
When MT4 is open and I save a new Template ,it appeares in Template drawdown list, so far so good. But then I close Mt4 and search on computer FXCM MT4 Template folder, there it is missing other templates are shown but newly formed template is always missing.How can I find this new template so that I can copy it to other MT4 platform.
Please help.

arasheed
You will have two templates folders since you installed MT4 two times. If the template you saved does not appear when you go to load the template, then you should check the second templates folder for the saved template. This means that after you click Load Template and the explorer window appears, you will need to navigate on your computer to where you have installed each instance of MT4 to then find the Template folder. Check the templates folder in each location to find your saved template. Use either the drop down menu or the up icon to navigate to each template folder on your computer (circled in the image below).

http://img94.imageshack.us/img94/502...11105055am.png

  • #1,874
  • Apr 25, 2011 10:04am Apr 25, 2011 10:04am
Jason Rogers, does FXCM offer managed forex accounts. What are the performance record for past 5 years and the minimum investment?
  • #1,875
  • Apr 25, 2011 10:15am Apr 25, 2011 10:15am
Quoting Jason Rogers
You will have two templates folders since you installed MT4 two times. If the template you saved does not appear when you go to load the template, then you should check the second templates folder for the saved template. This means that after you click Load Template and the explorer window appears, you will need to navigate on your computer to where you have installed each instance of MT4 to then find the Template folder. Check the templates folder in each location to find your saved template. Use either the drop down menu or the up icon to navigate...
Tahnks for your reply,I think I could not put my problem properly.
The problem is if I want to upload this newly formed Template to any forum on Internet, I don't find this template in MT4 Brokers folder on computer.
However there is no problem when I login to Live Account the Template is easily found and loaded on chart. But I dont find this Template in Program Files/Broker MT4/Templates Folder.
How is that?
arasheed
  • #1,876
  • Apr 25, 2011 12:28pm Apr 25, 2011 12:28pm
Quoting arasheed
Tahnks for your reply,I think I could not put my problem properly.
The problem is if I want to upload this newly formed Template to any forum on Internet, I don't find this template in MT4 Brokers folder on computer.
However there is no problem when I login to Live Account the Template is easily found and loaded on chart. But I dont find this Template in Program Files/Broker MT4/Templates Folder.
How is that?
arasheed
The folder you have saved the template into may not be the same folder that MT4 defaults to when you click on Load Template. This may occur because you have two instances of MT4 installed. When you click on Save Template, I would suggest clicking on the "Up One Level" button or save in drop down menu to view the navigation of where the file is being saved on your computer. Also, you could use the search feature on your computer to search your hard drive for the file.
  • #1,877
  • Apr 25, 2011 12:35pm Apr 25, 2011 12:35pm
Hi Jason,

Not sure either it is true or just another late April fool joke by another frustrating trader after DBFX quitting retail FX trading business. Today in one of trading room that I join, someone said that he heard a rumor that FXCM will allows and increase deposit of micro account up to $20K in June 2011, plus 0.5 pips rebate, with objective to attract DBFX existing retail traders.

May you re-confirm this hearsay if not confidential?

Looks like TS has another version update today, version 01.10.041211.

Have a nice day guys...
  • #1,878
  • Apr 25, 2011 12:48pm Apr 25, 2011 12:48pm
Quoting chrishin
Jason Rogers, does FXCM offer managed forex accounts. What are the performance record for past 5 years and the minimum investment?
Hello chrishin,

FXCM doesn't offer managed forex accounts, but you could take a look at the Forex System Selector (FSS) platform.

The FSS platform allows you to create a portfolio of systems to automate trading on your account. There are about 40 different systems you can choose from, and you have control over adding/removing systems. There's a round turn commission per 10k lot charged as compensation for the provider (in addition to the bid/ask spread compensation for FXCM). Commission fees are determined by the currency denomination of the account: $1 for USD denominated accounts; €1 for EUR denominated accounts; ¥100 for JPY denominated accounts.

The performance for all strategies can be found on our website along with tools for filtering the systems based on performance, and a demo of the platform is also available if you want to test it.

-Jason
  • #1,879
  • Apr 25, 2011 1:25pm Apr 25, 2011 1:25pm
Jason,

I noticed something a bit odd on the public facing FXCM Micro website and I have two (2) questions.

On the one hand, your website indicates that FXCM acts as the sole counter-party to all Micro trades. On the other hand, your website indicates that FXCM offers "FREE" trading signals updated in real-time, 24hrs a day.

So, here are my questions:

1) Doesn't FXCM have a direct conflict of interest by acting as the counter-party AND the signal provider for the exact same transaction/trade?

2) If FXCM takes the other side of the trade in such a transaction, what interest does FXCM have in providing the trader of such an account with a trade signal that would cause FXCM to lose equity on the trade? In other words, why would FXCM assist the trader in causing FXCM to lose money?

I'm looking for a well reasoned and rational explanation for the apparent contradiction.

Thanks
Jet
  • #1,880
  • Apr 25, 2011 4:19pm Apr 25, 2011 4:19pm
Quoting JetTrader
Jason,

I noticed something a bit odd on the public facing FXCM Micro website and I have two (2) questions.

On the one hand, your website indicates that FXCM acts as the sole counter-party to all Micro trades....
Hi Jet,

Thanks for the questions.

The website indicates that FXCM uses No Dealing Desk (NDD) forex execution which eliminates the conflict of interest that exists when your broker is acting as the market maker (operates a dealing desk).

If your broker is acting as the market maker for your transactions, then they are managing the risks associated with your trading positions. If they choose not to hedge that risk (meaning they choose to trade against their clients), then a loss on your trade could result in a profit for the brokers dealing desk. This presents a conflict of interest since it would then be in their best interest for you to lose. You're also trusting your brokers dealing desk to manage their risk so as to stay in business.

With NDD forex execution, every transaction (including micro lots) is executed back to back with one of multiple banks or financial institutions. Therefore FXCM does not profit if you lose money on a trade. Our compensation is a pip mark-up add to the best bid/off spread being received from the banks, which essentially acts as a commission. So our compensation for NDD forex execution is directly tied to volume being transacted on the platform rather than client losses.

If your broker is acting as the market maker (operates a dealing desk) and offers trading signals, then I agree with you on the conflict of interest. You should certainly think twice on using any trading signals from a dealing desk broker. With FXCM's NDD forex execution, the conflict of interest is eliminated.

Even then, trading signals are not the holy grail to trading. We provide as much information as possible to our traders through DailyFX and DailyFX+ which you can use it with your own analysis. If you're interested in trading signals, I would suggest taking a look at the SSI indicator available through DailyFX+ with a live account from FXCM, or register for a free trial if you only have a demo. SSI is updated twice a day and shows you the net positioning of FXCM's retail traders. If you think the majority of traders in the market are wrong, then you can use SSI to get an indication of what the majority is doing. The Momentum1, Momentum2, Range2, and Breakout2 signals in DailyFX+ incorporate SSI into the strategy.

-Jason
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