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  • #1,661
  • Jan 3, 2011 9:15am Jan 3, 2011 9:15am
Quoting Turveyd
just like to say thanks FXCM team, not 1 issue in the entire of 2010 on your trading account keep it up.


Also in IT and the issues get noticed never the fact anything works in the first place, so fair is fair.
Thanks for the feedback Turveyd.

I hope everyone had a great end of year for 2010, and happy new year!
  • #1,662
  • Jan 3, 2011 9:20am Jan 3, 2011 9:20am
Quoting langdonb
Is TS2 exclusive to FXCM or are there other brokers that offer it?
Hi langdonb,

The TS2 was created by FXCM so it is used exclusively by FXCM accounts. The exception would be dbFX which licenses the platform.

-Jason
  • #1,663
  • Jan 5, 2011 11:12am Jan 5, 2011 11:12am
Quoting Jason Rogers
New Release Date: This platform upgrade has been postponed until the weekend of January 7, 2011 due to important changes needed before the release.

Sorry to disappoint. On the bright side, you'll have something to look forward to in the new year .
Jason, just want to confirm that:

1. release date is unchanged?
2. is this major or minor upgrade?
3. If major, do we need to uninstall existing TS2 software and re-install with above release?

Please advice and looking forward for better improvement for TS2.

cheers
  • #1,664
  • Jan 6, 2011 10:08am Jan 6, 2011 10:08am
Quoting zam4ever
Jason, just want to confirm that:

1. release date is unchanged?
2. is this major or minor upgrade?
3. If major, do we need to uninstall existing TS2 software and re-install with above release?

Please advice and looking forward for better improvement for TS2.

cheers
Hi Zam,

I can confirm that the release date is unchanged. The platform update is being released this weekend (January 7, 2010). There's no need to uninstall and reinstall the platform. When you login over the weekend, there will be a notification that there is a new update to install. The platform will go through an auto-install updating the existing FXTSII on your computer. Once that is complete, you will be able to login and use the updated platform.

A list of the new features being added can be found in these two posts: FXTSII Trading Features and Marketscope Features .

-Jason
  • #1,665
  • Jan 6, 2011 10:41am Jan 6, 2011 10:41am
Quoting Jason Rogers
Hi Zam,

I can confirm that the release date is unchanged. The platform update is being released this weekend (January 7, 2010). There's no need to uninstall and reinstall the platform. When you login over the weekend, there will be a notification that there is a new update to install. The platform will go through an auto-install updating the existing FXTSII on your computer. Once that is complete, you will be able to login and use the updated platform.
Thank you for reply. Looking forward to test selected new features.

In TS2, is it possible if I would like to customize the displayed the highest and lowest price based on:

1. opening time at GMT?
2. opening time at GMT -4?

cheers
  • #1,666
  • Jan 6, 2011 2:13pm Jan 6, 2011 2:13pm
Hey Zam!

Not sure if it's of interest to you but there is an indicator Here That shows the open, close, high, low values of each trading session and the distance from open to high, low and close in pips. It's a great indicator if you are looking to concentrate only trading at certain times per day like at the start of the London or US sessions. Hope it helps in some way.
  • #1,667
  • Jan 6, 2011 9:10pm Jan 6, 2011 9:10pm
Quoting fosking
Hey Zam!

Not sure if it's of interest to you but there is an indicator Here That shows the open, close, high, low values of each trading session and the distance from open to high, low and close in pips. It's a great indicator if you are looking to concentrate only trading at certain times per day like at the start of the London or US sessions. Hope it helps in some way.
There fosking,

Thank you for above indicator. Just downloading and will test it this evening. Will give feedback later if any.

cheers
  • #1,668
  • Jan 8, 2011 10:37am Jan 8, 2011 10:37am
Weekend upgrade for TS2 is flawless. The copyright is showing 2001, 2010 with version 01.10.010311.

Jason, what is progress for mobile trading platform? When FXCM will release final version (beta at this moment)?

http://img840.imageshack.us/img840/2...0110010311.png
  • #1,669
  • Jan 10, 2011 7:53am Jan 10, 2011 7:53am
you guys have some issues with ts2....you need to pay some real programmers to work out bugs. Ts2 was a DOWNGRADE! instead of hiring entry level programmers, spend some money on ur business model, it would probably help fxcm a great deal. This platform is a joke to be honest, it freezes up most of the time, wont allow me to click on the chart and drag it, and it uses up a lot of working memory. I though the late release was to work out the bugs? looks like you better get back to the shop....FAIL
  • #1,670
  • Jan 10, 2011 8:27am Jan 10, 2011 8:27am
Quoting zam4ever
Weekend upgrade for TS2 is flawless. The copyright is showing 2001, 2010 with version 01.10.010311.

Jason, what is progress for mobile trading platform? When FXCM will release final version (beta at this moment)?
Hi Zam,

Good to hear! There were very few if any reported issues with the platform update this weekend that I have heard of. If anyone needs help with the platform update, please let me know.

That is correct that the mobile platform is still in beta release at the moment. I don't have any information on possible updates, but I'll keep you updated if/when I have more information to share on possible platform updates for Mobile TSII. The FXCM Labs page of the website has a feedback box if you would like to send through any suggestions or feedback for the mobile platform http://www.fxcm.com/fxcm-labs.jsp .

-Jason
  • #1,671
  • Jan 10, 2011 11:40am Jan 10, 2011 11:40am
I've got the I-phone system more as a backup incase my PC dies or internet or something, but I find the chart totally useless don't understand it at all.


Will that be improved ever ??


I do see there are MT4 versions around, but I hate MT4 why I went FXCM years and years back.
Nothing to it, but to do it!!! Stick to the plan FOOL!!!!
  • #1,672
  • Jan 10, 2011 3:33pm Jan 10, 2011 3:33pm
Quoting Turveyd
I've got the I-phone system more as a backup incase my PC dies or internet or something, but I find the chart totally useless don't understand it at all.


Will that be improved ever ??


I do see there are MT4 versions around, but I hate MT4 why I went FXCM years and years back.
Hi Turveyd,

The charting on the mobile platform is limited seeing that there is only a 5 minute line chart. I have raised this concern with our developers, but I don't have a timeframe for when this may be changed. For now, the mobile platform is a good option if you want to check your trades, account balance, place a trade, etc. For candlestick charts and additional timeframes on your mobile device, I would recommend using the DailyFX mobile site which has candlestick charts and additional time frames http://mobile.dailyfx.com .

-Jason
  • #1,673
  • Jan 10, 2011 3:49pm Jan 10, 2011 3:49pm
Quoting Jason Rogers
Hi Turveyd,

The charting on the mobile platform is limited seeing that there is only a 5 minute line chart....

Thanks, I vnc into my main computer at home when away to see my real charts well parts of them, but I'm comparing EJ on your app to EJ on my charts and I really can't see any resemblence between the 2 and don't understand the times at the bottom either.

Something I'm missing ??
Nothing to it, but to do it!!! Stick to the plan FOOL!!!!
  • #1,674
  • Jan 10, 2011 8:52pm Jan 10, 2011 8:52pm
I get nothing but old tick error's on my demo account. I woun't be using fxcm if I can't run a simple ma cross ea due to this problem.

But if they are working well for everyone else cool.
  • #1,675
  • Jan 10, 2011 8:59pm Jan 10, 2011 8:59pm
why waste time to discuss the worst SCAM in the world?
  • #1,676
  • Jan 10, 2011 10:03pm Jan 10, 2011 10:03pm
The platform seems to work ok, but again and again during NFP my long position EU that I had running....... same story as last month, TP hit yet it didn't get filled and after me closing it manually it closed with a loss instead of my 30+ pips.

To be honest Jason this is getting boring, I had exactly the same problem last month if you remember well.
Enter Signature
  • #1,677
  • Jan 11, 2011 5:02am Jan 11, 2011 5:02am
Quoting johninthai
The platform seems to work ok, but again and again during NFP my long position EU that I had running....... same story as last month, TP hit yet it didn't get filled and after me closing it manually it closed with a loss instead of my 30+ pips.

To be honest Jason this is getting boring, I had exactly the same problem last month if you remember well.
Agree, it is boring and predictable....the same story with NFP...but with gbp/jpy. FXCM's spread widened in such a way that it just triggered my SL 100 pips below at 128.30 within 30 seconds! Please, take a look at the chart. I checked dozens of other brokers and NO ONE had gbp/jpy at 128.40 (bid) at this time. Of course, the pair went up after that, and I lost money...
There is only one explanation of that. Bet, you know what it is!!!
Of course, NDD!!! And that FXCM gets quotes from several banks, so 128.30 was the "best" quote at this time, bla-bla-bla.
But there are several other brokers which offer NDD execution and get quotes from the same banks, but do not offer gbp/jpy below 128.40 after NFP was released. It was obvious that many traders put their SL below 128.40.
So, I think that FXCM has also got SL-hunting software.May be they borrowed it from FOREX.com. Who knows...
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  • #1,678
  • Jan 11, 2011 10:49pm Jan 11, 2011 10:49pm
Quoting johninthai
The platform seems to work ok, but again and again during NFP my long position EU that I had running....... same story as last month, TP hit yet it didn't get filled and after me closing it manually it closed with a loss instead of my 30+ pips.

To be honest Jason this is getting boring, I had exactly the same problem last month if you remember well.

yea it does get boring man, ur preaching to the choir lol. Ive literally called tech support OVER 10 times over the past 3 months to deal with the same issue that has NEVER been resolved. Their programmers are fucking incompetent morons who havent the slightest clue as to resolving customer tech issues( slow platform and delayed price feed/ TS2 freezing consistently) . Here are they only 4 things they know what to say about a connection issue: "it must be the platform, just remove it and download it again.", "run a trace route", "try proxy", "edit registy"

Why must I spend so much time on the phone with my brokerr over tech issues? Last time they even told me the problem wasn't my system and it was on their end and they didnt know what it was. Are you fucking kidding me?! Ive been with FXCM for quite some time now and I though they had changed but issues keep coming up with them. I dont have time to deal with their shitty software/programmers anymore. THEY ARE A BUCKETSHOP, TRADE WITH THEM AT YOUR OWN RISK!
  • #1,679
  • Jan 12, 2011 5:37am Jan 12, 2011 5:37am
Quoting mfoste1
yea it does get boring man, ur preaching to the choir lol. Ive literally called tech support OVER 10 times over the past 3 months to deal with the same issue that has NEVER been resolved. Their programmers are fucking incompetent morons who havent the slightest clue as to resolving customer tech issues( slow platform and delayed price feed/ TS2 freezing consistently) . Here are they only 4 things they know what to say about a connection issue: "it must be the platform, just remove it and download it again.", "run a trace route", "try proxy",...

Trading NFP isn't trading it's gambling the volume of orders going through at the time likely over loads the servers.

As a IT guy, I wouldn't bother to do any of the above there just trying to make it seem like there trying rather than say sorry we need new servers to handle the loads for a 10min period every month.

Do you want to pay via the spreads for there increased server / bandwidth requirement is the question ??

It's 10mins of madness every month, your better off not attempting to trade and 30pips, it's not worth the hassle on a otherwise very good easy to use system.
Nothing to it, but to do it!!! Stick to the plan FOOL!!!!
  • #1,680
  • Jan 12, 2011 5:37am Jan 12, 2011 5:37am
The only issue I have with FXCM is there old fashioned send them a fax to withdraw money, not that I've had to yet, but I do plan to be soon, so a any chance of a change ?? or have they and I've missed it over the last 18months ??
Nothing to it, but to do it!!! Stick to the plan FOOL!!!!
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