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  • #1,001
  • Sep 19, 2010 7:43pm Sep 19, 2010 7:43pm
The restart time is 2 pm Aussie time according to the mail in my mt4, also Chris said we would be advised of any change. I can't believe this outage is because of that.Further, to have the restart before tokyo open is crazy.
FF journal: Peaks and Troffs
  • #1,002
  • Sep 19, 2010 7:44pm Sep 19, 2010 7:44pm
GoM,
40 traders viewing at this time…am I right in saying 40 “not happy” traders?
  • #1,003
  • Sep 19, 2010 7:48pm Sep 19, 2010 7:48pm
Quoting bogus
The restart time is 2 pm Aussie time according to the mail in my mt4, also Chris said we would be advised of any change. I can't believe this outage is because of that.Further, to have the restart before tokyo open is crazy.
Fortunately its a Bank Holiday in Japan...
  • #1,004
  • Sep 19, 2010 7:50pm Sep 19, 2010 7:50pm
Quoting Optimystic
Fortunately its a Bank Holiday in Japan...
Yeah, I know. Lucky today.
FF journal: Peaks and Troffs
  • #1,005
  • Sep 19, 2010 7:51pm Sep 19, 2010 7:51pm
I had an EA that opened two trades during the very brief moments the server was responding to orders between 02:05 and 02:30...and then when the server was restarted at about 02:35-02:40, these two trades simply vanished! No record whatsover of them in my account history, my account balance was unaffected.

I got those two trades recreated OK, though and am moving on.
  • #1,006
  • Sep 19, 2010 7:54pm Sep 19, 2010 7:54pm
Quoting erikte279
I'm not getting any data in....anyone else?
Hi,

There seems to be a software issue on the live server and with Meta's advice we have switched to the backup server and will not revert back to the live servers until they are 100% in order.
If any client had any problems or missed trades due to the backup switch then call us and we will happily rectify for you

Cheers
  • #1,007
  • Sep 19, 2010 7:57pm Sep 19, 2010 7:57pm
ty
  • #1,008
  • Sep 19, 2010 7:57pm Sep 19, 2010 7:57pm
Quoting erikte279
One of my u/chf trades just automatically closed on the restart without even being close to my s/l.
I had the same a trade has disappeared from my terminal!
Does not even show up in the MT4 history, but is in the log for today that it was opened.

I won't be opening any more positions as at the moment the gomarkets platform could not be any more unreliable!

Only been with go for about 9 months but, maybe time for a new broker!
  • #1,009
  • Sep 19, 2010 8:01pm Sep 19, 2010 8:01pm
The daily restart time will never please every client but it is a neccessary requirement.
One client will say not during Asia opening and another will say not at Europe opening and more will say not after US close.

We have to have a restart and during this time clients can trade over the phone if they have to place orders.

I appreciate your understanding.

Cheers
  • #1,010
  • Sep 19, 2010 8:02pm Sep 19, 2010 8:02pm
Quoting GoMarkets
The daily restart time will never please every client but it is a neccessary requirement.
One client will say not during Asia opening and another will say not at Europe opening and more will say not after US close.

We have to have a restart and during this time clients can trade over the phone if they have to place orders.

I appreciate your understanding.

Cheers
So the restart was 1 hour ago Chris?
FF journal: Peaks and Troffs
  • #1,011
  • Sep 19, 2010 8:04pm Sep 19, 2010 8:04pm
As mentioned any trades that have been affected by the switch to backup will be fixed for all clients and if clients can contact us that would be great.

We are currently in the process of moving all servers to a new location as an upgrade is now due.

Cheers
  • #1,012
  • Sep 19, 2010 8:12pm Sep 19, 2010 8:12pm
Quoting bogus
So the restart was 1 hour ago Chris?
Meta tested it at that time as Monday mornings are very very quiet.
There will not be one at 2pm today

but we will let clients know when it will be fixed to a set time that appeases most clients.
  • #1,013
  • Sep 19, 2010 8:19pm Sep 19, 2010 8:19pm
GoM, thanks for keeping us updated both here and with mail on MT4.
I’m not sure where you have your servers. However, I have found AussieHQ Pty Ltd
www.aussiehq.com.au in Canberra to be totally reliable.
  • #1,014
  • Sep 19, 2010 8:23pm Sep 19, 2010 8:23pm
Thanks for the update and good luck with the Server move.

By far the most dormant time in the fx is just between NY close and Tokyo open. Spreads are also far wider at that time. That time period has my vote...
  • #1,015
  • Sep 19, 2010 8:36pm Sep 19, 2010 8:36pm
Quoting GoMarkets
The daily restart time will never please every client but it is a neccessary requirement.


Cheers
It would be good if you could give a warning when you are going to change the restart time.

Last week it was 2pmAEST we log on this morning to find it changed.

Better communication for your existing clients would go a long way to retaining them.
  • #1,016
  • Sep 19, 2010 8:38pm Sep 19, 2010 8:38pm
Heads up,
For the fastest connection for trading you might want to roadtest DC1 as its nearer the backup servers.
For some clients their current DCs will be as normal but this might be beneficial if you want to speed things up slightly, especially for short term traders.

Cheers
  • #1,017
  • Sep 19, 2010 8:46pm Sep 19, 2010 8:46pm
Quoting GoMarkets
Heads up,
For the fastest connection for trading you might want to roadtest DC1 as its nearer the backup servers.
For some clients their current DCs will be as normal but this might be beneficial if you want to speed things up slightly, especially for short term traders.
I am still having trouble selecting servers.
When I hover over the connection icon nothing happens--although last week it did. For some reason I could never fathom the icon is sometimes on the bottom left and sometimes the bottom right. It occassionally shows servers when on bottom right but never when its on the left???????????????? Any ideas?
Cheers
We are all One. Be present. Be the Observer
  • #1,018
  • Sep 19, 2010 8:55pm Sep 19, 2010 8:55pm
hi new aussie trader here. not good enough from go trader anybody using another aus broker they happy with
  • #1,019
  • Sep 19, 2010 8:56pm Sep 19, 2010 8:56pm
I select rescan servers in the bottom right corner all morning and nothing has happened.

I re-started the terminal still nothing happens.

I have selected each individual server and nothing has happened.
  • #1,020
  • Sep 19, 2010 9:45pm Sep 19, 2010 9:45pm
Are the GoM servers connecting to anybody at the moment?
2 traders viewing now