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  • #1,221
  • Jul 19, 2010 9:31am Jul 19, 2010 9:31am
Quoting Seann303$$
yes i contacted them. they suggested to reinstall the platform, so i did
but I still have the same thing going on . once i try to launch charts it stops responding
Thanks for letting me know. Can you contact me by email ([email protected]) so we can investigate this further.

-Jason
  • #1,222
  • Jul 19, 2010 9:43am Jul 19, 2010 9:43am
Hi Jason,

Can you explain me how my other thread about slippage & price lag got renamed here in Forex factory?

It's orginal name was FXCM price lag & slippage & now we got FXCM removed & have "broker" price lag & slippage.

Very strange no??

Regards
13
Brokers are angels
  • #1,223
  • Jul 19, 2010 10:30am Jul 19, 2010 10:30am
Quoting fx13
Hi Jason,

Can you explain me how my other thread about slippage & price lag got renamed here in Forex factory?

It's orginal name was FXCM price lag & slippage & now we got FXCM removed & have "broker" price lag & slippage.

Very strange no??

Regards
13
If you have a problem with your thread on Forex Factory, then I would suggest contacting one of the moderators on Forex Factory as I have no control over this.

I will work with you in good faith on any questions or problems you experience with FXCM and please ask that you act professionally as well.

Jason
  • #1,224
  • Jul 19, 2010 11:06am Jul 19, 2010 11:06am
Quoting Jason Rogers
please ask that you act professionally as well.

Jason

Hi Jason,

I asked you as the thread is about FXCM. & the move is only to hide FXCM name from the thread name.

Ok if you can't help. But I asked a moderator & hope I get an answer.

Beside that I think that I was respectefull & expected answer. I understand you do your job at FXCM, but I have to defend my point not to bend to all the statement you make.

Regards
13
Brokers are angels
  • #1,225
  • Jul 19, 2010 11:58am Jul 19, 2010 11:58am
Quoting wwwin
I have been testing FXDD PowerTrader since Monday, and so far it has been outstanding, the pic above is from the Powertrader currenex platform. To be fair to FXCM, I have no info on what they do or don't do to traders' account, I was generally happy with them until they messed up their platform when FIFO no SL no Limit came out...still I stayed with them...I recently switched to their UK branch to get away from US insanity...and was generally happy...but now they feel entitled (b/c they can provide a foreign office, they are flexing their muscles)...well...

Dude, the powertrader is not provided by cnx. It is the product of Integral. FXDD, ODL (FXCM), FCStone, and Barx all use it.

I know this cause I do my research before trading live, money aint cheap
  • #1,226
  • Jul 20, 2010 7:33am Jul 20, 2010 7:33am
Quoting Jason Rogers
If you have a problem with your thread on Forex Factory, then I would suggest contacting one of the moderators on Forex Factory as I have no control over this.

Jason
I find that hard to believe as there's a thread open called FXopen is a scam, that's been like that for weeks.

But the thread that has FXCM in the title and is getting bad press gets a name change, no FXCM had nothing to with it.................
  • #1,227
  • Jul 20, 2010 12:22pm Jul 20, 2010 12:22pm
Quoting USD-Bear
Quoting OldReigatian
Hi Bear

I'm on fxcm Marketscope too. How do you get the HMA up?
I'm not free to distribute but make a request with:
Robert Winters [[email protected]]
Last week there was a request for a Hull Moving Average which FXCM’s programming services custom built for USD-Bear to use on the Marketscope charts. USD-Bear has agreed to allow us to share the indicator which I have attached to this post. A thank you to USD-Bear!

If there’s an indicator missing from the charting package you would like custom built, then this is the type of work programming services can build for you. They recently changed their pricing from an hourly charge to flat rates. And in anticipation of the release of Strategy Trader, when you pay for an indicator or strategy to be coded for MT4, a working copy will also be coded free of charge for Strategy Trader.

The indicator is located in the ZIP file since .LUA (the file format of the custom indicator) is not a supported file extension for the forum.
Attached File(s)
File Type: zip HMA.lua.zip   1 KB | 366 downloads
  • #1,228
  • Edited 1:30am Jul 21, 2010 1:05am | Edited 1:30am
To all who are trading, or thinking about trading with FXCM - think twice:

I have had issues with FXCM's price feed in the past (giant AUD spike earlier this year) and I have to admit that they made things right at that time. However, having just looked at their Marketscope Charts for the first time since this morning I think they have committed fraud. Here is the story:

At 3:18a ET on 7/20/2010 I placed a trade to short EUR/GBP at .84901. I set my stop at .85342, exactly 1.0 pip above the prior 60 minute ASK swing high of .85332 from 11:00 ET the previous morning, 7/19/2010. When I got up at 7:30a ET I noticed that I had been stopped out at my stop-loss .85342 at 4:30a ET. After looking at the FXCM provided Marketscope charts I noticed that the ASK price seemed very close to the prior 60 minute swing high that I was using as my stop-loss. After checking the ASK high price on the 4:00a ET candle from the 60 minute chart I noticed that the ASK high was .85330 - 1.2 pips below my stop-loss. After triple checking the price and confirming that this the 4:00a ET candle printed the highest ASK price since my entry I immediately contacted FXCM's customer service department through chat and submitted an audit, which I was told can take up to 48 hours to complete.

Now, having returned from my day job, I see that the 4:00a ET 60 minute candle from this morning has been "adjusted" to a new ASK high of .85357, 1.5 pips beyond my stop-loss.

Obviously I don't think FXCM is out to get me and my tiny account personally, but if this isn't fraud - I don't know what is. Haven't heard back from the audit yet, but it seems like an open and shut case from their perspective now.
Although I won't be able to have a fair audit conducted, my plan is to tell my story to as many industry watch-dog groups and media outlets as possible - any ideas about first steps?

Also, looking for another forex broker - are there actually any reputable ones out there?

I will post any updates here.

Good luck,
Major Pips
  • #1,229
  • Jul 21, 2010 3:36am Jul 21, 2010 3:36am
FXCM is just a joke. I started my FX experience in FXCM, as soon as my turnover to gain from loss, they play games: enlarge spreads, freeze platform, etc.
Shame, FXCM rubbish!!!
  • #1,230
  • Jul 21, 2010 4:08am Jul 21, 2010 4:08am
Do we have fxcm apps for iphone?
  • #1,231
  • Jul 21, 2010 5:33am Jul 21, 2010 5:33am
Quoting Seann303$$
Hi
I'm using the fxts 2 and since last week whenever i was launching the station
It took a long time to load up the charts .. this morning it just says "loading" on in the marketscope and nothing happens, the charts wont open... someone else has the same problem?
My Demo account is exactly the same ... it takes ages to load up charts and some of them dont even load ! Can anyone recommend another no dealing desk broker ?
  • #1,232
  • Jul 21, 2010 9:14am Jul 21, 2010 9:14am
Quoting TransPorter
Do we have fxcm apps for iphone?
Hi TransPorter,

There is an FXCM app for the iPhone. Search for FXCM in iTunes and it will find the Mobile TSII. It's still in beta release at the moment since additional features are in the process of being added. You can also find more details about it on our website http://www.fxcm.co.uk/fxcm-mobile-forex.jsp#mobileInfo

-Jason
  • #1,233
  • Jul 21, 2010 9:21am Jul 21, 2010 9:21am
Quoting Major Pips
To all who are trading, or thinking about trading with FXCM - think twice:

I have had issues with FXCM's price feed in the past (giant AUD spike earlier this year) and I have to admit that they made things right at that time. However, having just....
Hi Major Pips,

As you mentioned, anytime there is a problem with the execution of a trade we will correct it. I understand you aren't happy with the outcome of the trade; however, the charts are updating with the best bid/ask the banks are streaming and are not edited. The audit team will review your position and contact you back after the investigation is complete.

Please let me know if you have any additional questions or need help.

-Jason
  • #1,234
  • Jul 21, 2010 9:23am Jul 21, 2010 9:23am
Quoting dan89
My Demo account is exactly the same ... it takes ages to load up charts and some of them dont even load ! Can anyone recommend another no dealing desk broker ?
Hi Dan,

Have you contacted tech support with the demo username and password to investigate?

Quoting Jason Rogers
Thanks for letting me know. Can you contact me by email ([email protected]) so we can investigate this further.

-Jason
Hi Sean,

Are you still experiencing this, I haven't received any details from you.

Thanks,

Jason
  • #1,235
  • Jul 21, 2010 12:57pm Jul 21, 2010 12:57pm
Quoting Jason Rogers
Hi TransPorter,

There is an FXCM app for the iPhone. Search for FXCM in iTunes and it will find the Mobile TSII. It's still in beta release at the moment since additional features are in the process of being added. You can also find more details about it on our website http://www.fxcm.co.uk/fxcm-mobile-forex.jsp#mobileInfo

-Jason
Thank You Jason!
  • #1,236
  • Jul 21, 2010 5:27pm Jul 21, 2010 5:27pm
Quoting Jason Rogers
Hi Major Pips,

...I understand you aren't happy with the outcome of the trade; however, the charts are updating with the best bid/ask the banks are streaming and are not edited...

-Jason
Jason, I honestly don't care about the outcome of any one trade in particular. What I do care about is being cheated in an environment where there is very little oversight.

This is what I am saying: The quotes for the ASK high EUR/GBP displayed .85330 during the 4:00a ET 60 min candle from the time that I noticed that I had been stopped out and contacted customer service until I left for work twenty minutes later. What I am saying is that when I returned home the ASK high for the candle in question no longer reflected .85330, but instead .85357.

I understand that the quotes SHOULD be streaming and not able to be edited, and the fact that they were doctored in this case is why I am so upset.
  • #1,237
  • Jul 22, 2010 1:03am Jul 22, 2010 1:03am
Quoting Major Pips
When I got up at 7:30a ET I noticed that I had been stopped out at my stop-loss .85342 at 4:30a ET.
I'm showing a bid high of .8531 on my platforms, not sure to the exact sub-pip. Given FXCM has a ~3 pip spread on that pair, it's no surprise you were stopped out (the ask most certainly hit .85342 on their platform).

The candle re-drawing is weird. Based upon other feeds, the original candle they showed was clearly not accurate for whatever reason, however the revision was accurate. The pricing and stop execution therefore seem accurate.

Just chalk it up to bad luck.. if you were trading with an ECN, the ask most likely did not hit .85342, and thus you likely wouldn't have been stopped out (MBT's spread is routinely among the tightest for that pair, 1.0 - 1.1 pips, given a high bid of .8531 that puts the high ask at .85321).
  • #1,238
  • Jul 22, 2010 1:14am Jul 22, 2010 1:14am
Trader KGB,

The spread is irrelevant in this case because I am only talking about the ASK price. Whatever the spread was at the time was in between the bid and the ask so the prices that were recorded were on the "other side" of the spread. Not sure what data-feed you are using, but I am referring to FXCM's own prices as displayed in their Marketscope Charts.

BTW, I think the fact that the candle reflected one price in the morning, and another price in the evening is more than bad luck...
  • #1,239
  • Jul 22, 2010 2:30am Jul 22, 2010 2:30am
Quoting Major Pips
Trader KGB,

The spread is irrelevant in this case because I am only talking about the ASK price. Whatever the spread was at the time was in between the bid and the ask so the prices that were recorded were on the "other side" of the spread.
The spread is entirely relevant. You're going by what some candle was redrawn to show. I'm going by what the highest bid was (per multiple sources) plus the spread you were paying. Given those two data points, your stop level was clearly hit.
  • #1,240
  • Jul 24, 2010 5:23am Jul 24, 2010 5:23am
Hi Jason,

Is there a way to understand more the different price feed within FXCM. I hope that you can provide more information so FXCM will be more transparent regarding this. Also why customers are not aware of TS2 price feed on ATG?

So how many price feeds FXCM have?

Have a nice week end
13
Brokers are angels
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