GoMarkets Discussion | Page 22 | Metals Mine

Options

Go to
Permalinks
Print Thread

Similar Threads

Share your experience with GoMarkets.Aud 3 replies

IC Markets, CLM Forex, GoMarkets and Directfx? 0 replies

lower speads between oanda MT4 & gomarkets 0 replies

Opinions on FxPrimus, GoMarkets vs Alpari UK 23 replies

feedback/reviews of GoMarkets? 5 replies

Attachments: GoMarkets Discussion
Exit Attachments

GoMarkets Discussion

  • #421
  • Edited 9:11am May 14, 2010 9:07am | Edited 9:11am
Quoting Piters
it is a JOKE..

platform doest accept any orders,

-offices closed,
-no one to contact, no one answer the phone (answering machine with a message that the offices are closed?? - FX -broker??)
-no overnight 24h phone support or phone orders ?
- no emergency support, live support ??


WELL, that's spells as a GARAGE BROKER.. or Bedroom company..
They do have a 24 hour support trading desk, I just called to confirm the servers are down, no eta for fix yet.

The info for the 24 hour support trading desk is not on the Gomarkets website, but is sent out via email to clients.

Cheers

Update: just informed by fellow trader that FXpro are also down, so it may be a problem that affects several MT4 brokers.
  • #422
  • May 14, 2010 9:10am May 14, 2010 9:10am
Quoting Piters
it is a JOKE..

platform doest accept any orders,

-offices closed,
-no one to contact, no one answer the phone (answering machine with a message that the offices are closed?? - FX -broker??)
-no overnight 24h phone support or phone orders ?
- no emergency support, live support ??


WELL, that's spells as a GARAGE BROKER.. or Bedroom company..
suggestions?
Don't chase the market, Let the market come to you
  • #423
  • May 14, 2010 9:14am May 14, 2010 9:14am
Quoting Tmac
suggestions?
lol, considering to change the broker.. or play a SAFE GAME..

they are saying "contact OUR 24h trading desk phone", but that phone is not listed on the web, or, if some.. noone is answering - that's NOT a support line, specially if you HAVE some positions opened..

I dont know how they are operating in AUS.. and globally ???

Honest !
  • #424
  • May 14, 2010 9:25am May 14, 2010 9:25am
Quoting Piters
lol, considering to change the broker.. or play a SAFE GAME..

they are saying "contact OUR 24h trading desk phone", but that phone is not listed on the web, or, if some.. noone is answering - that's NOT a support line, specially if you HAVE some positions opened..

I dont know how they are operating in AUS.. and globally ???

Honest !
guess I'll stick to dukascopy

really want another MT4 but.....looks like they all are horrible now days
Don't chase the market, Let the market come to you
  • #425
  • Edited 9:58am May 14, 2010 9:28am | Edited 9:58am
Quoting Blackrose
They do have a 24 hour support trading desk, I just called to confirm the servers are down, no eta for fix yet.

The info for the 24 hour support trading desk is not on the Gomarkets website, but is sent out via email to clients.

Cheers

Update: just informed by fellow trader that FXpro are also down, so it may be a problem that affects several MT4 brokers.
I understand that sometimes servers can go DOWN, no a pleasant situation, but what confuses me is the phone line and BAD - really BAD customer support..

If they are serious about doing the Business, they need to keep the support line OPEN..

When we are talking FX PRO.. here is the Contact PAGE: all phones listed, and WORKS...

mate... your platform doesnt work..
and noone is on phone to pick up the phone orders...

there is no INFO on your website with 24h overnight support...

When we are talking FxPro, then here is link, all phones listed, and all phones WORKS.. Bit of Difference..

https://www.fxpro.com/contacts


p
  • #426
  • Edited 9:39am May 14, 2010 9:32am | Edited 9:39am
Quoting Piters

If they are serious about doing the Business, they need to keep the support line OPEN..
It is open, I called to see if they had an eta for a fix but no eta could be given.

Here is the info the the 24 hr trading desk.
"quote"
24 HOUR SUPPORT
Go Markets office opening hours are from 8am AEST - 7pm AEST. An out of hours trading desk is available but this service is only for trade enquiries and IT emergencies I.e internet downtime and a need to close or open a trade. No general advice will be given during these hours, it is simply a quick execution only service.

The 24 Trading Desk will commence from 7pm AEST and run to 8am AEST, at all other times please contact us on Go Markets mainline.

Go Markets Mainline 1800 88 55 71

Overnight Trading Desk +64 9632 0100

For overnight trading please mention that you are a Go Markets Client and ensure that you have your UserID and Phone Trading password available as they will be asked for.

If you have any problems, then please don't hesitate to give us a call
"End quote"

Cheers

Edit: I had to put info in format above as using the "quote" feature did not work properly.
  • #427
  • May 14, 2010 10:00am May 14, 2010 10:00am
  •  onu
  • | Joined Feb 2006 | Status: superior senior member | 746 Posts
GO Demo and Live are up
  • #428
  • May 14, 2010 10:06am May 14, 2010 10:06am
Quoting Piters
mate... your platform doesnt work..
and noone is on phone to pick up the phone orders...

there is no INFO on your website with 24h overnight support...

When we are talking FxPro, then here is link, all phones listed, and all phones WORKS.. Bit of Difference..

https://www.fxpro.com/contacts


p
lol is not my platform I just trade with them, if you have a live account you should have received an email with the info about 24hr support.
If you did not get this email it may be an idea to call gomarkets during business hours to get them to send this info to you, though I have given it in my post above.

fyi, it came back up about 5 mins ago, just in time for a nice short on the A/J.

Cheers.
  • #429
  • May 14, 2010 10:12am May 14, 2010 10:12am
Quoting Blackrose
It is open, I called to see if they had an eta for a fix but no eta could be given.

Here is the info the the 24 hr trading desk.
"quote"
[b][font=Arial]24 HOUR...
THNKS !
  • #430
  • May 14, 2010 10:42am May 14, 2010 10:42am
Quoting Piters
THNKS !
No worries

I have not used it to make trades myself, only to enquire on the two occasions that the platform has been down for me, that it was the server and not at my end.

Cheers.
  • #431
  • May 14, 2010 10:46am May 14, 2010 10:46am
Quoting onu
GO Demo and Live are up
They need to spend some serious cash on better servers...this is a joke...I traded mt4 for yrs and never had this problem on the brokers i used
Don't chase the market, Let the market come to you
  • #432
  • May 14, 2010 10:46am May 14, 2010 10:46am
Seems Go servers are back on line.
I called the night desk and they told me that the servers were down due to an attack on the servers.
I cant see why this would occur, thankfully my trades were not hindered but would be annoyed if they were.
Sh*t happens i suppose.
  • #433
  • May 14, 2010 10:49am May 14, 2010 10:49am
Quoting jointhepips
Seems Go servers are back on line.
I called the night desk and they told me that the servers were down due to an attack on the servers.
I cant see why this would occur, thankfully my trades were not hindered but would be annoyed if they were.
Sh*t happens i suppose.
good excuse, now spend the money on protection too
Don't chase the market, Let the market come to you
  • #434
  • May 14, 2010 10:52am May 14, 2010 10:52am
Quoting Tmac
They need to spend some serious cash on better servers...this is a joke...I traded mt4 for yrs and never had this problem on the brokers i used
The strange thing is it has only happened since the recent server upgrade, so maybe Gomarkets can have a look into that.

Cheers
  • #435
  • May 14, 2010 11:05am May 14, 2010 11:05am
Yep agreed but it could be worse it could be fxcms boston effort that crashes every 5 minutes, what a joke
At least Go admit when systems F**k up unlike most others and they fix it pretty quickly, I maybe biased as i'm aussie and want to support an aussie broker but they have a good rep down under but we are watching them carefully to make sure they stay that way.
  • #436
  • May 14, 2010 12:13pm May 14, 2010 12:13pm
Quoting jointhepips
Yep agreed but it could be worse it could be fxcms boston effort that crashes every 5 minutes, what a joke
At least Go admit when systems F**k up unlike most others and they fix it pretty quickly, I maybe biased as i'm aussie and want to support an aussie broker but they have a good rep down under but we are watching them carefully to make sure they stay that way.
you know what I find interesting is that Gomarkets was in the room this morning but we saw NO response from them on this

make ya go HMMMMMMM
Don't chase the market, Let the market come to you
  • #437
  • May 15, 2010 6:30am May 15, 2010 6:30am
I have just opened a live account with GoMarkets this week, after about 3 months trading demos on Oanda (and FXCM to lesser extent).

Tried to find reviews etc on Go beforehand, came across a few, not many, (noticed the same comments on different review sites under different names...), some a little dated, not sure how I missed this thread. Anyhow, decided to go with Go with L-plate account, a bit of a hassle setting it up but one advantage was able to deposit using CC.

Have become used to Oanda, finding MT4 quite different (e.g.not able to place Sl/TP on pending orders?) The main drawback for me at the moment is the account size, even with lots of 0.01, means that in EUR/USD for example 5 pips = approx 1% of my account size. A SL hit at 20pips wipes out 4%, so risk/return management a little hard. Sure, greater deposit would reduce the risk (I believe the L-plate account has a maximum balance of $500) but I'm not in a position to do that (let's just say I need to become less emotionally attached to my trades before I put up any decent money).

The screen has shut itself done a couple of times, as if I closed the window, but I could reopen it straight away and did not affect any trades. Only once so far have I noted a 2-3 sec delay in execution. The spread in EUR/USD seems to lie at about 1.3pips most of the time

I have not had to use the help desk so far, so no comment there.

Trading real money, even it it's literally only a few dollars, beats the hell out of demo accounts http://cdn.forexfactory.com/images/icons/icon10.gif. Will post more as I experience it. Just hope I can keep the a/c alive long enough....

X.
Return on Equity: 2017, 32.4%; 2018; 8.0%, 2019 (30Apr), 4.5%
  • #438
  • May 15, 2010 9:28pm May 15, 2010 9:28pm
this is my first post on forexfactory

I would like to contirbute my experience with gomarkets

i have been with gomarkets for few months ( more then 6)
My platform was working very nicely before.

Now my market orders are taking like 5-8 seconds to be filled.
I have been in contact with Chris and i see he has more time to respond in here then answer my emails or solve my problem.
I have been having this delayed execution since march 2010 and after reding on many various forums i sent this email to chris on 24/04/10:

hi Chris

Ive been reading on various forums that many traders are having a problem with execution speeds.

I am having the same issue. My market orders are taking like three to four seconds to fill. Before making a comment on the forums i would like to bring this to your attention and ask why this is happening. I have upgraded the new version to 4.00 build 226 and im connected to main server. Can you please help me sort this issue out.

Im hoping to having this problem fixed by early next week.

Please reply asap

Many thanks

After many email correspondents and frustration emails i have been told that the problem is from metaquotes: "
I have sent an email to MetaQuotes to try and diagnose the problem and get further information."
This was my last communication which happened on wed 28 april 2010

on 5th may 2010 :

the latest response from Chris:
"I am still waiting on MetaQuotes to give me any useful answer. The problem here is that since last week we fixed the problem that was affecting some clients you are the only one who is reporting any problem when trading with us. I"


the funny thing is that i have been reading on this forum and some others that a few other traders are having a 3-5 second execution problem. Mine is 5-8 second delay on market orders. I have tried my account on different computers and different locations as to check whether it has been a computer problem . But everywhere i try i get the same thing.. VERY DELAYED EXECUTION

CHRIS -- THIS IS GETTING VERY FRUSTRATING AND I HAVE BEEN WAITING FOR THIS ISSUE TO BE SOLVED AND NOW ITS JUST VERY UNPROFFESIONAL.
IT IS THE 16TH OF MAY 2010 TODAY AND MY FIRST COMMUNICATION WITH YOU REGARDING THIS ISSUE HAS BEEN OVER 3-4 WEEKS AGO.
CAN YOU TELL ME WHATS HAPPENING?

EXPERIENCED TRADERS IN HERE - CAN YOU PLEASE TELL ME SUCH AN ISSUE CAN HAPPEN BY THE FAULT OF METAQUOTES??
WHY IS MY ACCOUNT TREATED LIKE THIS?
ISNT IT GOMARKETS POLICY OR INTEREST IN SORTING THIS OUT LIKE WITHIN 24 HRS?? IS THIS LEGAL TO PUT OR DELAY TRADERS EXECUTION?

I read that a few traders are complaining about some delay execution issues as well. Whats happening?

I have a feeling that profitable accounts are targeted. I may be wrong but i would like to mention that i have been very profitable in last few months overall. Only recently i had a huge loss last 2 weeks. But overall still very profitable and i can only assume that this is why my account has been altered.
Anyways taking all the above points into consideration, i would encourage CHRIS to reply to this post very quickly and the public at large to know a trader like me - what i have and am going through with gomarkets.

I feel very frustrated and angry and i will now keep on following my issue so that all traders know how my case has been handled.

Thanks

Minya


  • #439
  • May 16, 2010 12:37am May 16, 2010 12:37am
Out of interest why don't you quit moaning and find another broker, i'm currently with GO and FXSOL and they both have ups and downs.
Go used to have slow execution but now is pretty much instant for me and have better spreads but FXSOL have some pretty good out of hours customer service so that might be the way forward for you.
  • #440
  • May 16, 2010 12:40am May 16, 2010 12:40am
I can't speak for you obviously, but ever since Chris and Go sent that email about the problem being fixed, it has been instant execution for me. ive never had a trade take 5 seconds to go through, but I can understand the frustration! I have only had positive experiences with them, and recently ive bin doing some proftable trading. let me ask you this though, if you suspect any funny business from them, why do you keep trading with them? every time i see people abusing their broker i ask myself why they dont pick another one of the hundreds of brokers out there - aren't there 200 odd MT4 brokers? For me though I wouldnt want to change, i know they arent doing anything dodgy cos asic are a pain, so they would have lots of checks!

good luck getting your problem fixed!
1 trader viewing now