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  • #321
  • May 3, 2010 6:14am May 3, 2010 6:14am
i was demoing gomarkets mt4 for almost 2 months with no problems at all. and now the time has come for me to open a live account with them when suddenly their friendly support replied to me:

"Unfortunately, due to our company policies relating to Australian money laundering regulations and the risks involved, we are currently unable to accept applicants from the Philippines.

Thank you for considering us."


what the?? all i would get for 2 months with them is this?? they should have stated it in their website so that i have not wasted my time with them.
  • #322
  • May 3, 2010 7:37am May 3, 2010 7:37am
Quoting kesterpogz
i was demoing gomarkets mt4 for almost 2 months with no problems at all....
grow up. no one owes you anything so stop feeling so entitled. you got 2 months of data and mt4 for what cost again?
Congratulations ScalaFX for coming out of the closet!
  • #323
  • May 3, 2010 8:03am May 3, 2010 8:03am
Quoting GoMarkets
Hi porkhunt, welcome to forexfactory!
last question

why do you not open market hours? you open at 6pm EST which is 1 hr after the market opens?
Don't chase the market, Let the market come to you
  • #324
  • May 3, 2010 4:01pm May 3, 2010 4:01pm
Quoting scottik187
The one issue that can happen is that the MT4 platform can disconnect at various times...although im not sure if its my internet connection of if its coming from their end.

My understanding is that every MT4 has a daily restart. It happens at about 11am every day for me on Go. Perhaps different with other brokers. Anyone else know?
  • #325
  • May 3, 2010 4:23pm May 3, 2010 4:23pm
Quoting kesterpogz
i was demoing gomarkets mt4 for almost 2 months with no problems at all....
I agree with you. I also just started to demo their platform, intending to go live with them soon.

Thanks for the heads-up.

But I still don't understand the reason cited for not allowing accounts from the Philippines. Btw, their live chat support is either extremely busy or unattended; I gave up after waiting so long for someone to attend to me.
Amor Fati--F. Nietzsche
  • #326
  • May 3, 2010 6:00pm May 3, 2010 6:00pm
Barry, do you like MBT?

Quoting BarrySDCA
I tend to focus on the server side of things. It is not difficult to tell a junk broker from a good one just by the volume of support tickets coming into our helpdesk. Neither of these brokers have a history of technical issues and both have great customer service. I have high executive contacts at IBFX. I don't at GoMarkets, but I think we are slowly building them.

Probably right now execution would be IBFX, only becuase GoMarkets server is so far away and IBFX is in the process of moving their servers 2ms away from our NYC datacenter. This also...
  • #327
  • May 3, 2010 6:24pm May 3, 2010 6:24pm
Where are you trading now Pipstar?

Quoting PipStar
Most of us have already moved on to another broker. Don't waste any more time with them. It's not worth it.

Some of the good reviews on here about them are just not credible.
  • #328
  • May 3, 2010 6:26pm May 3, 2010 6:26pm
they do not ring a bell as a broker that has many problems, which is a very good sign. You may also want to run the question by more active traders as I tend to work with support related issues.

I have not had any direct personal interaction with them that I know of.
BarrySDCA Commercial Network Services
  • #329
  • May 3, 2010 10:38pm May 3, 2010 10:38pm
Quoting doji
I agree with you. I also just started to demo their platform, intending to go live with them soon.

Thanks for the heads-up.

But I still don't understand the reason cited for not allowing accounts from the Philippines. Btw, their live chat support is either extremely busy or unattended; I gave up after waiting so long for someone to attend to me.
yes.. same here. im not mad with go just disappointed. . and yes. i cannot remember any live chat conversation with them because everytime i want to it is always offline..
  • #330
  • May 4, 2010 12:55am May 4, 2010 12:55am
Quoting Steph
My understanding is that every MT4 has a daily restart. It happens at about 11am every day for me on Go. Perhaps different with other brokers. Anyone else know?
This would make sense as 11am is the time where it freezes for me too.
  • #331
  • May 4, 2010 1:36am May 4, 2010 1:36am
Anybody else having problems with Go today, it may be me BUT I haven't changed a thing.

The help desk suggested I should turn off all anti virus and firewalls if I wish to trade
Money grows on the tree of persistence
  • #332
  • May 4, 2010 2:35am May 4, 2010 2:35am
Hello,

Can you be more specific as to what issues you are seeing?
We havent had anything unusual happen this end but of course a few minor glitches may slip through the net if not reported.

Cheers
  • #333
  • May 4, 2010 2:37am May 4, 2010 2:37am
Quoting GoMarkets
Hello,

Can you be more specific as to what issues you are seeing?
We havent had anything unusual happen this end but of course a few minor glitches may slip through the net if not reported.

Cheers
Quote
last question

why do you not open market hours? you open at 6pm EST which is 1 hr after the market opens?

is this an option in the future>?
Don't chase the market, Let the market come to you
  • #334
  • May 4, 2010 2:45am May 4, 2010 2:45am
Quoting Tmac
is this an option in the future>?
We can certainly look at opening earlier like some other brokers at the start of the week. The main reason we dont is that the prices and spreads tend to be so erratic that for the few clients who would appreciate it we would have many that wouldnt.
We are open to clients suggestions though and if the majority want this then we have no problem in implementing this.
Another point to consider is that it confuses some EA's so they may have to be re-programmed.

Cheers
  • #335
  • May 4, 2010 2:49am May 4, 2010 2:49am
Quoting GoMarkets
We can certainly look at opening earlier like some other brokers at the start of the week. The main reason we dont is that the prices and spreads tend to be so erratic that for the few clients who would appreciate it we would have many that wouldnt.
We are open to clients suggestions though and if the majority want this then we have no problem in implementing this.
Another point to consider is that it confuses some EA's so they may have to be re-programmed.

Cheers
I would think the EA traders are quite small overall and being open market hours has its advantages, the spreads do not stay big for long. If you look at your 6pm open time now the spreads even then when you first open are horrible
Don't chase the market, Let the market come to you
  • #336
  • May 4, 2010 2:55am May 4, 2010 2:55am
spreads..execution and market hours are most seasoned traders top priority.

send an email to your customers and see what you get for response. Then we can enjoy a real broker that gives us ALL the market hours to trade.

Why do you think FxPro was so popular until they dumped the USA market? The above 3 they had for a long time

slowly the execution began to get bad then worse so it was time to go even before they said us Americans had to leave.
Don't chase the market, Let the market come to you
  • #337
  • May 4, 2010 2:55am May 4, 2010 2:55am
Quoting Tmac
I would think the EA traders are quite small overall and being open market hours has its advantages, the spreads do not stay big for long. If you look at your 6pm open time now the spreads even then when you first open are horrible
We are more than happy to look at it , and as i say it really is of no consequence to us, maybe we will contact clients for feedback.
EA traders make up about 50% of our clients so they do also need to be given consideratrion and notice if things were to change.
  • #338
  • May 4, 2010 2:58am May 4, 2010 2:58am
Quoting Tmac
I would think the EA traders are quite small overall and being open market hours has its advantages, the spreads do not stay big for long. If you look at your 6pm open time now the spreads even then when you first open are horrible

Hi Tmac,

GoMarkets are in Australia and are opening at 7am, I wouldn’t want them to open at 6am. I would rather they opened at 8am all year round like they do during daylight saving.
  • #339
  • May 4, 2010 3:00am May 4, 2010 3:00am
Quoting GoMarkets
We are more than happy to look at it , and as i say it really is of no consequence to us, maybe we will contact clients for feedback.
EA traders make up about 50% of our clients so they do also need to be given consideratrion and notice if things were to change.
I look forward to your responses on this matter.

I have a couple private EA's that just do not run well on your platform but do very well on others so I am not among the EA traders you have.
Don't chase the market, Let the market come to you
  • #340
  • Edited 3:15am May 4, 2010 3:02am | Edited 3:15am
Quoting Peter-FX
Hi Tmac,

GoMarkets are in Australia and are opening at 7am, I wouldn’t want them to open at 6am. I would rather they opened at 8am all year round like they do during daylight saving.
I know where they are located..I am talking market hours here not location...

why would you want to lose 2 hours of market time???

that makes no sense at all...right now they are closed for the first hour and you want them to be closed for the first 2????

get your butt up earlier...

this is my job not a hobby
Don't chase the market, Let the market come to you
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