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GoMarkets Discussion

  • #281
  • Apr 23, 2010 10:27am Apr 23, 2010 10:27am
No all back to normal now Chris not sure what happened. I think it returned an hour or so after the problem.
  • #282
  • Apr 23, 2010 9:37pm Apr 23, 2010 9:37pm
Quoting jointhepips
Im trading at the moment so they havent shut. My platform did go weird for a few minutes earlier so maybe that coincided with your error.
Thanks!
  • #283
  • Apr 24, 2010 12:37am Apr 24, 2010 12:37am
Quoting optimuss
Hey guys,

I have a question... i was trying to place a Buy Stop order at 10pm on Friday Australian time, and it came up with an error even tho the Forex market is still very alive in the US etc.

Does the company not allow trades after 5pm Friday Australian time???

Thanks
Sorry to barge in - It happen to me too an error sign came up and I am not able to make any trade - tried numerous time still failed . An hour or 2 later when I came back to check then it is back to normal. Otherwise no other problem with my live account since december 2009
  • #284
  • Apr 24, 2010 12:40am Apr 24, 2010 12:40am
Quoting GoMarkets
Hi Guys,

Positive update for you all:

We have made a fundamental change to the type of connection running to our live trading server this morning in conjunction with our hosting company.

From discussions with our server administrators, MetaQuotes and some clients we believe that the issue of slow execution for some clients should no longer be evident. Whilst we are not counting our chickens before they hatch, we are confident that clients should see an improvement and we would welcome any feedback.

We would also appreciate some clients,...
second half of April is ok compared to other months. I have noticed that execution during London closing and American sessions are the fastest.
  • #285
  • Apr 25, 2010 9:10pm Apr 25, 2010 9:10pm
Quoting forexuz
second half of April is ok compared to other months. I have noticed that execution during London closing and American sessions are the fastest.
that is a worry....I have had more delayed executions in the last week ( during London) or so than before that.

I have been informed by support that an 'upgrade' recently installed might improve things. We'll see.

Id be interested to know how much different other brokers might be....if any other broker has significnatly less execution delay then ultimately that is where my money will go.
All that matters is winning the week
  • #286
  • Apr 25, 2010 9:37pm Apr 25, 2010 9:37pm
Quoting lindsayf
that is a worry....I have had more delayed executions in the last week ( during London) or so than before that.

I have been informed by support that an 'upgrade' recently installed might improve things. We'll see.

Id be interested to know how much different other brokers might be....if any other broker has significnatly less execution delay then ultimately that is where my money will go.
Hi,
The upgrade/fix didnt occur till late last week so you should now notice the difference.
Please however keep us updated.

Cheers

Chris
  • #287
  • Apr 25, 2010 9:56pm Apr 25, 2010 9:56pm
Quoting GoMarkets
Hi,
The upgrade/fix didnt occur till late last week so you should now notice the difference.
Please however keep us updated.

Cheers

Chris

Hi Chris,

Just found this thread - I have been having execution problems for the last month or more ... and I just read an email that you have updated your systems. However, my executions on Friday and today are still very slow - as soon as i click on Buy/Sell, metatrader responds "ORDER IN PROCESS" and screen stays that way for about 4 seconds, before filling me to the MARKET PRICE. Now what else can be done?? It seems though i am still having slow executions.

Thanks.

PS: have tested my connection, etc etc - its all perfect; even with other brokers i have no delay.
  • #288
  • Apr 25, 2010 10:36pm Apr 25, 2010 10:36pm
Quoting topdogg
Hi Chris,

Just found this thread - I have been having execution problems for the last month or more ... and I just read an email that you have updated your systems. However, my executions on Friday and today are still very slow - as soon as i click on Buy/Sell, metatrader responds "ORDER IN PROCESS" and screen stays that way for about 4 seconds, before filling me to the MARKET PRICE. Now what else can be done?? It seems though i am still having slow executions.

Thanks.

PS: have tested my connection, etc etc - its all perfect; even with other...
You should check your build and maybe reinstall as the fix we have done and comments from clients and also comments on this forum has shown that the main problem has been fixed.
The actual problem was that our co-location centre had our main server on half duplex connection not full duplex (whatever that means) but this wasnt the case for the demo server ip address hence the demo was always instant.
We are not leaving it there though as we will also be adding more servers shortly as metaquotes have advised we do this due to our growth in client numbers and to ensure that speed is always good regardless of client numbers.
With reference to your issue can you call in or we call you to test your speed?
  • #289
  • Apr 25, 2010 11:04pm Apr 25, 2010 11:04pm
I never really had a problem with execution, but i have to say it has got quicker for me since i got the email about the upgrade.
  • #290
  • Apr 26, 2010 1:17am Apr 26, 2010 1:17am
I have just done a few trades on live acc. in the last hour without execution delay. If we have fast market and the execution performs like it did now I happily trade with Go Markets again.
  • #291
  • Apr 26, 2010 3:42am Apr 26, 2010 3:42am
Quoting GoMarkets
You should check your build and maybe reinstall as the fix we have done and comments from clients and also comments on this forum has shown that the main problem has been fixed.
The actual problem was that our co-location centre had our main server on half duplex connection not full duplex (whatever that means) but this wasnt the case for the demo server ip address hence the demo was always instant.
We are not leaving it there though as we will also be adding more servers shortly as metaquotes have advised we do this due to our growth in client...

Ok mate,

Here is the deal - I have got a spare laptop, so what i have done is formatted the hard drive. I have installed only Windows XP and its essentials and just GOTRADER version 4 Build 266 on this laptop. I've also directly connected it to the router instead of having it on "wireless" mode. I have installed nothing else i.e. no antivirus, firewall, etc.

RESULT:
GoMarkets metatrader is still taking about 3 seconds for a fill. Not instant as it used to be a few weeks/months ago. I live in Sydney. And as i mentioned earlier, ive tested my execution speeds with other brokers (American, British, Swisse and Australian) and they take no more than 0.5 seconds for a fill (3 of them are metatrader platforms).

What now?
  • #292
  • Apr 26, 2010 6:00pm Apr 26, 2010 6:00pm
Hi topdogg,

It is a bit strange that you are still getting a delay on your execution. As you can see from comments above from other clients the execution speed has been improved and we have located and fixed the problem. Have you yet spoken to anyone here directly? It would be useful to get the IP address so we could run a test.

I would appreciate it if you coudl call me directly.

How is everyone else going since the fix?

Thanks,
Chris
  • #293
  • Apr 26, 2010 6:26pm Apr 26, 2010 6:26pm
Been with go markets for about 2 yrs now!. No complaints from me. Their customer service is very professional. Spreads are good. Better off going with these guys rather than getting robbed by FXCM or IG markets!!
  • #294
  • Apr 26, 2010 8:36pm Apr 26, 2010 8:36pm
Just an FYI that GO Markets is no longer opening corporate/partnership accounts for U.S. citizens. They will honor existing accounts, but no new ones. They have not changed the verbiage on their website yet, but have made this move in response to recently enacted anti-money laundering legislation here in the States.
  • #295
  • Edited 9:03pm Apr 26, 2010 8:43pm | Edited 9:03pm
Quoting Chip4Pips
Just an FYI that GO Markets is no longer opening corporate/partnership accounts for U.S. citizens. They will honor existing accounts, but no new ones. They have not changed the verbiage on their website yet, but have made this move in response to recently enacted anti-money laundering legislation here in the States.
Further to this, we are talking to our legal and compliance teams to try and get a work around here, but of course the situation has not changed for US individuals to open accounts with us.
  • #296
  • Apr 26, 2010 8:51pm Apr 26, 2010 8:51pm
Quoting GoMarkets
Further to this, we are talking to our legal and compliance teams to try and get a work around here, but of course the situation has not charged for US individuals to open accounts with us.
A work around would be nice, but the regulatory situation here in the U.S. just continues to worsen. Keep up the good work.
  • #297
  • Apr 26, 2010 9:26pm Apr 26, 2010 9:26pm
I have been with go markets for a over a year. They are a reasonably new broker and had a lot of trouble to begin with, especially the first half of 09, but they have improved dramatically since then.

They are definitely a high quality broker with good spreads. Also the Australian regulation is much better than those of the USA. Their customer service is also excellent.
  • #298
  • Apr 26, 2010 9:36pm Apr 26, 2010 9:36pm
I'm interested to know if there is any benefit in having a GoMarkets australian a/c over a GoMarkets NZ a/c. I'm a New Zealander, I'm assuming GoMarkets nz is a white label company. Has anyone had any problems with the NZ firm.
Cheers
FF journal: Peaks and Troffs
  • #299
  • Edited Apr 27, 2010 1:54am Apr 26, 2010 9:55pm | Edited Apr 27, 2010 1:54am
Quoting bogus
I'm interested to know if there is any benefit in having a GoMarkets australian a/c over a GoMarkets NZ a/c. I'm a New Zealander, I'm assuming GoMarkets nz is a white label company. Has anyone had any problems with the NZ firm.
Cheers

Go Markets NZ is technically an introducer to Go Markets Australia at this stage and is not a branch office, we are planning a branch office in due course.
So in answer to your question there are no actual benefits at this stage and would be wrong to mislead you in anyway.
  • #300
  • Apr 26, 2010 11:31pm Apr 26, 2010 11:31pm
Quoting GoMarkets
Hi topdogg,

It is a bit strange that you are still getting a delay on your execution. As you can see from comments above from other clients the execution speed has been improved and we have located and fixed the problem. Have you yet spoken to anyone here directly? It would be useful to get the IP address so we could run a test.

I would appreciate it if you coudl call me directly.

How is everyone else going since the fix?

Thanks,
Chris
Chris,

I'm enjoying smooth executions over my end at the moment. Hope this continue to improve in the future.

Thank you.
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