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  • #141
  • Mar 9, 2010 5:47pm Mar 9, 2010 5:47pm
like someone else said a few comments before. ASF is a load of shit, nothing but old winging men that trade stocks and think they know everything there is to know about everything. Probably one of the worst forums around if you ask me.

I really think go markets did a good job to stay there as long as they did with the amount of bs comments they were receiving from the fools on that forum.
  • #142
  • Mar 9, 2010 6:14pm Mar 9, 2010 6:14pm
Quoting GoMarkets
Hi,

Just to address a couple of the points about server location etc...

Firstly the thought that slow execution is derived from the distance between our server and the liquidity provider is not accurate. Firstly, whilst our feed comes from Currenex, they are not our hedging provider. Also, when placing a trade it does not have to wait for the hedging partner to accept it. The procedure is much simpler. The client places a trade on the currenex price and the hedging partners simply draw the data down from our server and then hedge accordingly....
two of our three datacenters are in the heart of financial markets. They are New York City (two blocks off wall st.) and London (with DC patch to financial center). IBFX recently moved their servers to NYC, now 2ms away from our subscribers. I encourage you to pick one of these two prime locations.

As you know, you can run multiple MT4 servers. Placing servers in one of our datacenters will immediately put your server on the same network as what is probably the largest group of hosted forex traders on the Internet, and in the heart of these financial centers at the same time.

We have seen strong growth month after month for the past three years. Now with the new NFA rules, you are no doubt seeing an influx of new subscribers. It's only going to grow... . Hope to hear from you soon. I know our mutual subscribers would be thrilled.


please contact me directly when you are ready to discuss.

thank you
BarrySDCA Commercial Network Services
  • #143
  • Mar 9, 2010 7:43pm Mar 9, 2010 7:43pm
Quoting BarrySDCA
[color=black][font=Verdana]two of our three datacenters are in the heart of financial markets. They are New York City (two blocks off wall st.) and London (with DC patch to financial center). IBFX recently moved their servers to NYC, now 2ms away from our subscribers. I encourage you to pick one of these two prime locations.

[color=black][font=Verdana]As you know, you can run multiple MT4 servers. Placing servers in one of our datacenters will immediately put your server on the same network as what is...
I'd vouch for CNS' service. It is really good for MT4 EA clients.
Their machines are not oversubscribed and you can expect responsive connection to brokers. Nonetheless, this wont solve the "Virtual Dealer Plugin" used by many unscrupulous brokers
  • #144
  • Mar 9, 2010 8:31pm Mar 9, 2010 8:31pm
Quoting Pipo
I am only 80Km from them and have also 3 - 4 Sec delay they used to be instant at the beginning.
I Complained about it 2 weeks ago and was told they haven't heard from any body else so it must be on my side and I should re install the platform. Well all I can say it didn't fix it. My next option now is to pull my money out and find another broker.
You are only 80 Km from them and having the same issue's..


So pipo what did you do?
  • #145
  • Mar 9, 2010 8:56pm Mar 9, 2010 8:56pm
Quoting Pipo
I am only 80Km from them and have also 3 - 4 Sec delay they used to be instant at the beginning.
I Complained about it 2 weeks ago and was told they haven't heard from any body else so it must be on my side and I should re install the platform. Well all I can say it didn't fix it. My next option now is to pull my money out and find another broker.
This is starting to smell a lot like the infamous Virtual-Dealer plugin! - Especially when they deny the problem exists and try to fool you into thinking its you instead of them. Looks like they're fishing for a better price whenever you place an order. Dangit!! I was really starting to like GO. It really sucks that its so HARD to find a honest broker.
  • #146
  • Mar 9, 2010 9:02pm Mar 9, 2010 9:02pm
Quoting Aja
This is starting to smell a lot like the infamous Virtual-Dealer plugin! - Especially when they deny the problem exists and try to fool you into thinking its you instead of them. Looks like they're fishing for a better price whenever you place an order. Dangit!! I was really starting to like GO. It really sucks that its so HARD to find a honest broker.
or you could just run a tracert and see if your connection is a pos at some times. tis what i see at least.
Congratulations ScalaFX for coming out of the closet!
  • #147
  • Mar 9, 2010 9:03pm Mar 9, 2010 9:03pm
Quoting Aja
This is starting to smell a lot like the infamous Virtual-Dealer plugin! - Especially when they deny the problem exists and try to fool you into thinking its you instead of them. Looks like they're fishing for a better price whenever you place an order. Dangit!! I was really starting to like GO. It really sucks that its so HARD to find a honest broker.
Chris from Go has previously stated they do not use a Boston Technologies MT4 server or the VDP.

I am not trying to pin anything dodgy on them, just wish they would stop telling everyone who calls in with the same problem that they are the only one with the problem.
  • #148
  • Mar 9, 2010 10:01pm Mar 9, 2010 10:01pm
Hi Sinner,

I had this discussion with Go a while back. I said be brutally honest, if you have a problem tell the truth to the clients and then fix the problem.

In the long term you end up with a better business reputation.

It seems to me that things run along OK and then the wheels fall off with a trader ,they deny it until other traders join in the complaint and then they fix it.

I disagree with the comment about the other forum (ASF), I think that most complaints were valid when they were made. Like most forums you get all types but overall the complaints were genuine and I do think that Go has reacted to the complaints and in the process become a better broker.

I would also suggest that part of the problem with Go is that they are growing perhaps too fast, with the change in regulations in the USA thousands of traders have been forced to go elsewhere to avoid the very puzzling new restrictions. This burst of new business would have placed great pressure on the existing structure of GO.

I still feel the same as before, all we are looking for is a broker who tells it like it is and gives us competitive spreads with prompt execution. We don't need spin or BS just concentrate on the basics and the rest will look after itself IMO
Money grows on the tree of persistence
  • #149
  • Mar 9, 2010 10:42pm Mar 9, 2010 10:42pm
Quoting ozmacca
.
.
.

It seems to me that things run along OK and then the wheels fall off with a trader ,they deny it until other traders join in the complaint and then they fix it.
.
.
.
I don't know about the problems described (I don't see it from this side, I tend to review logs and performance monitors, etc.), but I wanted to add some extra info regarding troubleshooting mass number of users that may shed some light on this.

In my opinion, the best detection of trouble, even above the automated monitoring systems, is through monitoring subscriber feedback and tickets at a higher level. But it takes a few subscriber tickets before noticeable trends that can be dissected to discover a specific problem area. [this is largely why we ask one ticket/one issue] So when a tech tells you they have no issues, it could very well be what they are seeing because the tickets have not been reviewed as a whole yet and/or your ticket is one of the first to report an issue. It does not necessarily mean they are trying to hide something from you.

for example: there was an EA a year or two ago that was using RAM like it was going out of style. We had many out of RAM tickets coming in waves. nothing with the platform, the software running in the VPS's was eating it up fast. subscribers were asking why are they out of RAM? (people tend to blame a vps first and the software they are running second, when it should actually be reversed). anyway...it was not until those tickets were reviewed at a higher level that the common denominator was identified - they were all running the same EA.

maybe it's a bad example and "later" does not need to be next week, it can even be the same hour - any time after a few tickets are collected reporting the same issue. It's just that until multiple subscribers report the same issue or troubleshooting points elsewhere, the place to look is usually with the traders configuration and not the platform. the same theory can be applied to any platform supporting many users, most especially any type of online service.
BarrySDCA Commercial Network Services
  • #150
  • Mar 9, 2010 11:37pm Mar 9, 2010 11:37pm
I have noticed when it gets busy that you get a lot of OLD TICK data and occasionally i have had the platform freeze up or crash, i think part of the reason is the latest build of MT4 225 has issues plus the influx of traders from US brokers to brokers such as Go Trader has severely taxed their servers. I lve in New Zealand and the trade execution is very very quick on the Demo i have yet to fund and try the Live account.
Trade what you see not what you hope
  • #151
  • Mar 10, 2010 12:02am Mar 10, 2010 12:02am
I agree about the ASF forum it was a pile of rubbish, it even had multiple users pretending to moan about the same issue with Go until they were kicked off the forum, it lost all credibility so not suprised GO decided to jog it on.
I scalp and haven't had any issues with speed so I don't suspect any Virtual Dealer Plug in otherwise it would be obvious.
I agree that I think they have grown so fast and probably been victims of their own success, good for a homegrown Aussie company to show the others a run for their money and hope that they listen to the forum and make it good for other traders in timbucktoo who are getting delays.
  • #152
  • Edited 12:28am Mar 10, 2010 12:13am | Edited 12:28am
I am a IT professional during the day and I troubleshoot latency issues all of the time. The trace routes below will show that there is virtually no latency difference between the demo and live servers so if the demo is lightning fast then the real account should be at least "almost" as fast. And I mean milliseconds not seconds. Please note the the first 4 hops have been removed for privacy and yes I do live in Chicago.

I personally think that it would be a good idea to spread your server locations around to keep up with your growth and provide redundancy. The company I work for has datacenter locations all over the world just to keep the latency down and good disaster recovery.

Inserted Code
Real Server = 123.100.98.181:443
  5    12 ms    14 ms    13 ms  pos-1-13-0-0-cr01.chicago.il.ibone.comcast.net [68.86.90.49]
  6    34 ms    33 ms    35 ms  pos-2-15-0-0-cr01.atlanta.ga.ibone.comcast.net [68.86.85.166]
  7    63 ms    59 ms    59 ms  pos-1-14-0-0-cr01.dallas.tx.ibone.comcast.net [68.86.85.153]
  8    95 ms    94 ms    95 ms  pos-0-14-0-0-cr01.losangeles.ca.ibone.comcast.net [68.86.85.141]
  9    96 ms    97 ms    97 ms  75.149.228.222
 10    90 ms    90 ms    91 ms  i-11-0-0.wil-core02.bi.reach.com [202.84.251.237]
 11   222 ms   222 ms   234 ms  i-1-0.hptw-core01.bx.reach.com [202.84.142.130]
 12   222 ms   220 ms   220 ms  203.167.233.14
 13   217 ms   218 ms   217 ms  ge-1-0-0-910.icore1.acld.telstraclear.net [203.98.50.5]
 14   217 ms   217 ms   218 ms  203.167.252.86
 15   222 ms   222 ms   224 ms  gi4-22.cr1.alb.maxnet.net.nz [123.100.64.248]
 16   222 ms   222 ms   222 ms  gi0-0-0.bdr1.alb.maxnet.net.nz [123.100.64.242]
 17     *        *        *     Request timed out.
  - Truncated - 
 
Demo Server = 123.100.98.185:443
  5    13 ms    23 ms    14 ms  pos-1-13-0-0-cr01.chicago.il.ibone.comcast.net [68.86.90.49]
  6    35 ms    35 ms    35 ms  pos-2-13-0-0-cr01.atlanta.ga.ibone.comcast.net [68.86.85.58]
  7    62 ms    59 ms    59 ms  pos-1-11-0-0-cr01.dallas.tx.ibone.comcast.net [68.86.85.221]
  8    95 ms    97 ms   105 ms  pos-0-14-0-0-cr01.losangeles.ca.ibone.comcast.net [68.86.85.141]
  9    97 ms    94 ms    95 ms  75.149.228.222
 10    90 ms    90 ms    90 ms  i-0-0-0.wil-core02.bi.reach.com [202.84.251.233]
 11   216 ms   216 ms   219 ms  i-2-2-1.hptw-core01.bx.reach.com [202.84.219.118]
 12   219 ms   220 ms   220 ms  203.167.233.14
 13   216 ms   215 ms   216 ms  ge-1-0-0-910.icore1.acld.telstraclear.net [203.98.50.5]
 14   216 ms   233 ms   217 ms  203.167.252.86
 15   220 ms   222 ms   220 ms  gi4-22.cr1.alb.maxnet.net.nz [123.100.64.248]
 16   221 ms   218 ms   217 ms  gi5-1.hsa2.alb.maxnet.net.nz [123.100.64.133]
 17     *        *        *     Request timed out.
  - Truncated -
  • #153
  • Mar 10, 2010 1:54am Mar 10, 2010 1:54am
Quoting Gamma76
You are only 80 Km from them and having the same issue's..


So pipo what did you do?
I've stopped trading live with them for the time being but I will give it another chance when things have improved. Hopefully to the speed as it was back then when I opened the live account about 15 month ago.
Then there was no problem I actually posted in First Australian Broker post #55 , praising their execution speed.
  • #154
  • Mar 10, 2010 4:49am Mar 10, 2010 4:49am
Quoting GoMarkets
Hi,

Just to address a couple of the points about server location etc...

Firstly the thought that slow execution is derived from the distance between our server and the liquidity provider is not accurate. Firstly, whilst our feed comes from Currenex, they are not our hedging provider. Also, when placing a trade it does not have to wait for the hedging partner to accept it. The procedure is much simpler. The client places a trade on the currenex price and the hedging partners simply draw the data down from our server and then hedge accordingly....
Can you explain why you have decided to switch from the steady price feed you had before to the more volatile currenex price feed whilst hedging with a non currenex liquidity provider? As traders this is what we get from your currenex feed:
- Huge spreads and
- Massive slippage
at volatile and even slightly volatile times with or without your delayed execution.
You are giving us all the disadvantages of a currenex feed without any of the advantages. How does that help your clients?
  • #155
  • Mar 10, 2010 5:31am Mar 10, 2010 5:31am
oh great. so it begins.....
Congratulations ScalaFX for coming out of the closet!
  • #156
  • Mar 10, 2010 6:16am Mar 10, 2010 6:16am
Quoting nubcake
oh great. so it begins.....
Exactly. Bloody hell people are at it again. Why is it people like this trade with a broker they have so much hatred for? Do you reckon he lost $4 on a demo yesterday?

Why not actually contact Go rather than post this kind of crap?
  • #157
  • Mar 10, 2010 7:09am Mar 10, 2010 7:09am
i wouldn't take it worry about it guys, no one ever writes anything nice about brokers.
FXCM and others get just as much crap.
  • #158
  • Mar 10, 2010 7:35am Mar 10, 2010 7:35am
brokers need love too y'know. when is 'give a broker a hug' day again?

i haven't noticed any kiwi's mentioning how they find their connection... or perhaps i just don't know who the kiwi's are who are commenting. i'm still sus on the interwebs connection to the server being the issue somewhere for some of us and not the server itself. just a guess.

pretty freaky watching a trade timeout message disappear and become the acknowledgment of the command finally going through. weird.
Congratulations ScalaFX for coming out of the closet!
  • #159
  • Mar 10, 2010 9:05am Mar 10, 2010 9:05am
Quoting Pipo
I've stopped trading live with them for the time being but I will give it another chance when things have improved. Hopefully to the speed as it was back then when I opened the live account about 15 month ago.
Then there was no problem I actually posted in First Australian Broker post #55 , praising their execution speed.
maybe that is a good strategy..

I will start trading with them again if they maintain the same trading conditions with better execution speed..
  • #160
  • Mar 10, 2010 10:57am Mar 10, 2010 10:57am
Quoting jointhepips
i wouldn't take it worry about it guys, no one ever writes anything nice about brokers.
FXCM and others get just as much crap.
FXCM deserve to get crap IMO, and my personal dealings with them. However, we'll save that for another thread.
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