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IC Markets Support

  • #41
  • Jul 9, 2022 9:01pm Jul 9, 2022 9:01pm
If your account less than $ 1k it is ok ( I am not sure how much you afford to lose) anything larger, Don’t do it.
They easy refuse to allow me to withdraw my balance. And Good luck with your complain to Seychelle regulatory.

Suspicious money laundering in this firm and no one seems to care.
  • #42
  • Jul 14, 2022 8:40am Jul 14, 2022 8:40am
Hi guys , I want to open a live account with this broker and I m asking you if they have problems with withdraws ?
  • #43
  • Mar 12, 2023 4:57pm Mar 12, 2023 4:57pm
Anybody on Live account having this issue?

No data for NZD pairs, this is on the day of Daylight Savings for USA, wonder if they are still sleeping in NZ?

On the chat now, it would be interesting to see if it kicks in 1-hour late.

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It takes a lot for me to IGNORE you, but you can try.
  • #44
  • Mar 12, 2023 5:04pm Mar 12, 2023 5:04pm
There it is, kicked in 1-hour later than all other pairs

Even Live Chat doesn't understand the issue

What do you see?

Check the time in MarketWatch

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It takes a lot for me to IGNORE you, but you can try.
  • #45
  • Mar 12, 2023 5:27pm Mar 12, 2023 5:27pm
Thread title should be IC Markets NON-Support

Live Chat just treats you like an idiot, they don't or won't even recognize the problem

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I should know better by now, of course it's the SPREAD
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It takes a lot for me to IGNORE you, but you can try.
  • #46
  • Mar 19, 2023 4:32pm Mar 19, 2023 4:32pm
Same problem as last week, no DST to blame today.

Surely, I am not the only trader in Australia with a live IC Markets account that has this issue?

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It takes a lot for me to IGNORE you, but you can try.
  • #47
  • Mar 19, 2023 5:08pm Mar 19, 2023 5:08pm
Same as last week, data for NZD pairs starts 1-hour later than all other pairs

Vertical line is the Monday market open, 5pm New York

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It takes a lot for me to IGNORE you, but you can try.
  • #48
  • Edited 9:12am Mar 20, 2023 3:17am | Edited 9:12am
Quoting Erebus
Same problem as last week, no DST to blame today. Surely, I am not the only trader in Australia with a live IC Markets account that has this issue? {image}
It would be interesting to see IC Support joins here and see what they have to say.
  • #49
  • Mar 20, 2023 3:30am Mar 20, 2023 3:30am
Quoting BataviaTrade
{quote} It would be interesting to see IC Support joins here and see what they have to have to say.
I doubt if they will, getting them to even recognize the issue is proving to be nearly impossible.

I was on Live Chat and email as well today; so far, they are doing a mirror job on it.

Thank you for your email,

Our technical team is currently checking on this NZD pairs data,

We will provide you an update as soon as possible.

Your patience is highly appreciated.

Kind Regards,
It takes a lot for me to IGNORE you, but you can try.
  • #50
  • Mar 20, 2023 9:08pm Mar 20, 2023 9:08pm
Update: by email and they even called me. They say it is fixed but we won't know for sure until next Monday market opening time.

QUOTE:

Our technical team has informed us the issue is fixed on NZD pairs data and we will be monitoring the pairs data on Monday next week to ensure everything is working as it should be.

Please let us know if there are any trades affected under your trading account, and we will check these trades as soon as possible.

On another hand, we would like to apologies for the issue with live chat response, we ensure you that every client's feedback is important, and all issues will be checked accordingly.

We are much appreciated for your understanding,
It takes a lot for me to IGNORE you, but you can try.
  • #51
  • Mar 26, 2023 4:24pm Mar 26, 2023 4:24pm
Looks like they have data this Monday morning opening

They still never acknowledged there was a problem

Case closed

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It takes a lot for me to IGNORE you, but you can try.
  • #52
  • Apr 11, 2023 11:35pm Apr 11, 2023 11:35pm
Are there any Australians trading with non-ASIC ICmarkets entity? and successfully making withdrawls?
  • #53
  • Apr 24, 2023 5:11pm Apr 24, 2023 5:11pm
Another issue, too frustrated to comment, just read the charts

Posting in case they ask me why I left

Am I really the only Aussie having these issues?

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It takes a lot for me to IGNORE you, but you can try.
  • #54
  • Apr 25, 2023 2:16am Apr 25, 2023 2:16am
Hi guys!

Did anyone tried to make a withdrawal from IC markets global this week?
I try to get my money back, the withdrawal requests are being processed for more then 30hrs now.

Support says there is a general problem on their end but i'm afraid i'm being scamed - today morning they said the problem was fixed, few hours later told that it still exists.

I don't trust their support at all and that's why I'm asking if anyone of you were successful with withdrawing funds on 24.04 or 25.04?
  • #55
  • Apr 27, 2023 6:01am Apr 27, 2023 6:01am
Quoting Erebus
{quote} I doubt if they will, getting them to even recognize the issue is proving to be nearly impossible. I was on Live Chat and email as well today; so far, they are doing a mirror job on it. Thank you for your email, Our technical team is currently checking on this NZD pairs data, We will provide you an update as soon as possible. Your patience is highly appreciated. Kind Regards,
What a bummer. I was thinking about signing up with IC Markets but now I have second thoughts.
  • #56
  • Jun 6, 2023 9:45pm Jun 6, 2023 9:45pm
1. Why ic markets candle look nowadays.
2. In normal account current bid ask price when open any order is not same ....
3. When put pending order the before big news it will move your price more then current pending order

study of behavior and mind,conscious and unconscious
  • #57
  • Jun 14, 2023 5:12am Jun 14, 2023 5:12am
Been with ic markets just over year Demo ,over 6 months on live account using ctrader platform.

I usually use on there on line chat for basic queries, but any important issues I'm straight on the phone, during uk trading hours

you normally end up speaking to there Cyprus office. there pretty good asking for the normal screen shots of the issues , to be honest i haven't had many.

Withdrawals to date no problems.
  • #58
  • Jun 15, 2023 4:19pm Jun 15, 2023 4:19pm
Quoting Adi.Adi
Hi guys , I want to open a live account with this broker and I m asking you if they have problems with withdraws ?
i am using same, no issues till now
  • #59
  • Jul 5, 2023 6:18pm Jul 5, 2023 6:18pm
Are certain servers currently down at IC Markets? Can't login!
  • #60
  • Jul 17, 2023 7:00am Jul 17, 2023 7:00am
Received email from ctrader this morning saying spotware has release ctrader Desktop 4.8, as i am with ic markets
we will probably receive the upgrade this week.
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