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EXNESS official representative

  • #1,321
  • May 11, 2022 7:04am May 11, 2022 7:04am
Hi Ipradzz,

Please check out our Indian website here: https://www.exness.com/hi/. You may also email your concern at [email protected] for further assistance. Thank you.

Best,
The Exness Team
  • #1,322
  • May 11, 2022 12:00pm May 11, 2022 12:00pm
exness not paying
Deposited $100 on 5th of May,2022.withdraw $100 profit but exness wont pay saying "for security reason". i contacted support, after many days i got a mail asking for screenshot of both my crypto and bank statement showing the deposits and have since done that.yet not able to withdraw.The support keeps saying its a regular maintenance done by financial department and don't know when it will be resolved.exness please pay me account :54001365
  • #1,323
  • May 12, 2022 4:17am May 12, 2022 4:17am
Hello Ikdaro123,

Thank you for bringing this to our attention. We're sorry to hear that you're having difficulty with your withdrawal. We've already escalated this with our Finance Team, rest assured that we are going to look into this and work with you closely to make sure that this will be resolved. Please expect your account manager to reach out to you. Thank you and regards, The Exness Team
  • #1,324
  • May 13, 2022 7:22am May 13, 2022 7:22am
Hello Ikardo,
Our colleague has reached out to you directly via email to address your case. If anything is still unresolved and if you have any other queries, please let us know and we will look into it.

Thank you!

Best Regards,

The Exness Team
  • #1,325
  • May 24, 2022 9:10pm May 24, 2022 9:10pm
Quoting Ipradzz
Hello Exness.. Do you have any Office in India or do have any local contact number for traders from India.. The Live support chats have really long Queue..
Hi Ipradzz,

Please check out our Indian website here: https://www.exness.com/hi/. You may also email your concern at [email protected] for further assistance. Thank you.

Best,
The Exness Team
  • #1,326
  • May 27, 2022 8:45am May 27, 2022 8:45am
I set stoploss at 1855.40 but the position wasn't closed there, it's closed at 1853.146! This broker is a scammer!!!
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  • #1,327
  • May 29, 2022 9:03pm May 29, 2022 9:03pm
Quoting cafepips
I set stoploss at 1855.40 but the position wasn't closed there, it's closed at 1853.146! This broker is a scammer!!! {image}
Dear User,
We really appreciate you taking the time to share your trading experience. We'd be happy to assist you in reviewing your trade. If you can provide us with the following information via our (https://www.facebook.com/exness or https://www.instagram.com/exness/), we can escalate this with our team.
Account Number :
Order Number/(s) :
Date and Time price reached:

If there's anything else we can do to help, please let us know.

Regards,
The Exness Team
  • #1,328
  • Jun 16, 2022 8:01am Jun 16, 2022 8:01am
I strongly recommend you to retrain your Chinese team

I've been using EX's account half years and I've always rated him well and would recommend it to my friends.

But everything has changed from this month,without any warning.

My account was blocked, the reason given to me was a routine check, ok, I accept your check, I provided a photo of my hand holding the document, Then I followed up with their team at the same time, can you tell me what other profs needed, I can provide all of them together to avoid wasting our time and the response was an additional email asking for my source of income BLABLABLA, OK, I continued to reply, and then I asked another question, do you need any other documents ,still no response, OK, the next email asks me to continue to provide proof of my deposit, my income Proof, blablabal, OK, I continued to cooperate with you, and at the same time asked, is there anything else missing?

Still no response.

Then today I got another email asking for all my bank statements for 6 months, this time I didn't cooperate, I refused.

I contacted the customer service and got a very unprofessional response, you need to cooperate with us to provide the required documents and don't answer your questions at all, just like a robot; I asked her I don't want to trading with this company anymore, I hope to terminate all contracts , and don't want all profits. (Because it's only $80), I just need to get back my 2,000 deposit and then cancel my account, I don't want to have any more contact with the company;
The answer still is that you need to cooperate with us, and we have no way to deal with other issues.

I really just want to say fuck you.

I know that there should be EX staff on this website. I have no problems with your company during my use. I am very grateful for this, but your Chinese customer service team and chinese background check team absolutely need to be retrained ,they are disgraceful for your company.
  • #1,329
  • Jun 16, 2022 9:44pm Jun 16, 2022 9:44pm
Quoting yang5908960
I strongly recommend you to retrain your Chinese team I've been using EX's account half years and I've always rated him well and would recommend it to my friends. But everything has changed from this month,without any warning. My account was blocked, the reason given to me was a routine check, ok, I accept your check, I provided a photo of my hand holding the document, Then I followed up with their team at the same time, can you tell me what other profs needed, I can provide all of them together to avoid wasting our time and the response was an...

Dear Client,


We apologize for the inconvenience experienced while using our platforms. Please note that we are in the process of investigating the matter after receiving your details. A member of our team will be in touch soon with updated response. We are requesting you to send us your account number and email id via our Facebook/Instagram (Facebook- https://www.facebook.com/exness and Instagram- https://www.instagram.com/exness/) message. We will personally ensure that this is escalated to our team.

If you have any other questions or hesitations, we remain at your disposal.

Thank you
The Exness Team
  • #1,330
  • Sep 5, 2022 6:20am Sep 5, 2022 6:20am
My accounts are 19059244 and 19080744 . The first account has $26000 and the second account has $40662 .
I have been working with Exness for a long time and have been very happy , but everything has changed from last week .
On September 1st , I tried to withdraw money from both of my accounts , and the system showed that the withdrawal was refused . The reason was for security reasons .

I contacted customer service and they told me that the account was under regular review and that I needed to provide a photo of my ID and then I was asked to provide relevant documents , but 5 days have passed , and my account has not been reviewed and the withdrawal still has been refused .
If the withdrawal cannot be made , how can Exness ensure the safety of the client's funds ?
I have no objection to the regular account review , but the company should notify the client by Email in advance , instead of refusing the withdrawal when the customer withdraws, and then asking the customer to go to the support service to get the reason , this approach is extremely irresponsible to the customer , and I can guarantee that I have followed the same trading strategy in over the years , and I have never had any improper trading behavior , really have no idea why I can be under the review.
I hope the Exness can speed up the review and guarantee that I can withdraw freely .
Thanks.
Best regards.
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  • #1,331
  • Sep 7, 2022 9:44pm Sep 7, 2022 9:44pm
Quoting sue1107
My accounts are 19059244 and 19080744 . The first account has $26000 and the second account has $40662 . I have been working with Exness for a long time and have been very happy , but everything has changed from last week . On September 1st , I tried to withdraw money from both of my accounts , and the system showed that the withdrawal was refused . The reason was for security reasons . I contacted customer service and they told me that the account was under regular review and that I needed to provide a photo of my ID and then I was asked to provide...
Did you complete the EXNESS certification and upload the information when you registered?Have you made a normal withdrawal before?
  • #1,332
  • Sep 7, 2022 11:39pm Sep 7, 2022 11:39pm
Quoting sue1107
My accounts are 19059244 and 19080744 . The first account has $26000 and the second account has $40662 . I have been working with Exness for a long time and have been very happy , but everything has changed from last week . On September 1st , I tried to withdraw money from both of my accounts , and the system showed that the withdrawal was refused . The reason was for security reasons . I contacted customer service and they told me that the account was under regular review and that I needed to provide a photo of my ID and then I was asked to provide...
Dear sue1107,

We apologize for the inconvenience.
Please note that we are in the process of investigating the matter. A member of our team will be in touch soon with you and your friend with updated response.
If you have any other questions or hesitations, we remain at your disposal.

Thank you
The Exness Team
  • #1,333
  • Sep 8, 2022 8:38am Sep 8, 2022 8:38am
Quoting EXNESS
{quote} Dear sue1107, We apologize for the inconvenience. Please note that we are in the process of investigating the matter. A member of our team will be in touch soon with you and your friend with updated response. If you have any other questions or hesitations, we remain at your disposal. Thank you The Exness Team
No staff contacted me, I have provided all the review materials, the account 19059244 still cannot withdraw funds.
  • #1,334
  • Oct 7, 2022 11:32pm Oct 7, 2022 11:32pm
Has your issue been resolved?

Have you been making regular profits? this is the reason they are reviewing your account ?
Iris
  • #1,335
  • Oct 8, 2022 9:30am Oct 8, 2022 9:30am
Do you guys accept crypto payment?
  • #1,336
  • Oct 9, 2022 8:56pm Oct 9, 2022 8:56pm
Quoting blvckuser
Do you guys accept crypto payment?
Please be informed that we provide many different payment options for depositing money into your trading account, including electronic payment services. You can check the available methods in your country on http://bit.ly/Exness-DepositsandWithdrawals, To know more about payment system in details you can check this article- https://get.exness.help/hc/en-us/art...about-payments

Thank you!
  • #1,337
  • Oct 9, 2022 9:00pm Oct 9, 2022 9:00pm
Quoting irismonster
Has your issue been resolved? Have you been making regular profits? this is the reason they are reviewing your account ?
Hello Iris,
Thank you for sharing your experience with the Exness. But we could not understand the exact problem. You can shoot us a direct message on our social media (@exness), if you could provide your information there, we can check your account and look into this further.
Regards,
The Exness Team
  • #1,338
  • Nov 25, 2022 3:21pm Nov 25, 2022 3:21pm
When will exness be available for Europe users again?
  • #1,339
  • Dec 1, 2022 1:31am Dec 1, 2022 1:31am
You guys are the best. I run a cent account with you and the experience has been awesome.
  • #1,340
  • Dec 3, 2022 7:55pm Dec 3, 2022 7:55pm
Exness is my favorite broker except their 4H candles are different than other broker's charts.
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