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  • #1,681
  • May 5, 2020 1:07am May 5, 2020 1:07am
Quoting XM
{quote} Dear Lamode, In order for me to be able to fully investigate the issue, please provide me with your account number. Thank you,
48148887

Quoting lamode
@XM I have sent you an email, hopefully you can look into it and improve the overall quality of customer service For the rest, I will share my recent exp with XM. I am in the midst of exploring, and contacted their Support to request for prices of expired Futures CFDs at their expiration date for last 3 months, which are no longer in MT4. To be fair, they are very responsive to emails, but none of them provide any information related my request. Got a feeling it is being attended by different persons and overlooked the email trail. I would say common questions are okay, if you are asking something rare or too technical then you need to be prepared to explain the same things over and over, and pray hard that it would somehow and some day be answered. Escalated this to the so called Personal Client Relations Manager just now, not sure if it would make any difference. Attached the emails. {file}

And to update on the reply from Personal Client Relations Manager, it's basically as good as no reply, he just simply replied the calendar that was already mentioned by Support.
  • #1,682
  • May 11, 2020 3:34am May 11, 2020 3:34am
Quoting lamode
{quote} 48148887 {quote} And to update on the reply from Personal Client Relations Manager, it's basically as good as no reply, he just simply replied the calendar that was already mentioned by Support.
Dear Lamode,

I have investigated the issue and I can confirm that during the timeframe under question, you did not have any open orders related to the mentioned financial instruments.

Notwithstanding the above, I would like to inform you that the CME contracts for the instruments under question, expire two(2) days later from the day we stop offering the option to our clients to trade with the said instruments. Therefore, the prices on MT4/MT5 platforms represent the tradable prices that we offer when the instrument is available for trading.

In view of the latter, we are not in position to have the prices at the actual expiration day, since we do not offer the ability for the instruments to be traded. However, in case you still wish to know the requested prices, you may contact CME directly and they can provide you with the prices prior the expiration.

Thank you,
  • #1,683
  • May 13, 2020 7:54pm May 13, 2020 7:54pm
Quoting XM
{quote} Dear Lamode, I have investigated the issue and I can confirm that during the timeframe under question, you did not have any open orders related to the mentioned financial instruments. Notwithstanding the above, I would like to inform you that the CME contracts for the instruments under question, expire two(2) days later from the day we stop offering the option to our clients to trade with the said instruments. Therefore, the prices on MT4/MT5 platforms represent the tradable prices that we offer when the instrument is available for trading....

I have replied to you in FPA, the question remain unanswered.

Firstly, I have never said I ever had any position, in fact I already mentioned I did not have any position in the attached email in my previous post.

Inserted Code
On Wed, Apr 29, 2020 at 4:50 PM Support Team <[email protected]> wrote:
Dear Valued Client,
We thank you for choosing XM as your trusted broker.
Regarding your concern,
on expiration day the trade is closed automatically.
Should you have any further questions, please do not hesitate to contact us.
Wishing you a great day and successful trading!

On Apr 29, 2020 at 4:50 PM, your Support advice they would be closed automatically, not sure it means the expiration day in XM or in CME, but regardless, you should be able to provide the historical prices that XM would used to close positions in the mentioned instruments.
  • #1,684
  • May 18, 2020 1:22am May 18, 2020 1:22am
Hi,

I am a user of XM for more than 2 years and currently i am in net loss. However, recently i have improved my trading a lot and aim to be in net profit soon. Recently i have seen a user complaining on FPA about closure of his account by XM. His account no.s are 60905603, 60882405, 60905595. The reply by XM representative was very surprising and it goes like this

"Dear Dinu Palattil,

I have investigated the issue raised and I can confirm that our business relationship was correctly terminated due to the fact that you have violated our Terms and Conditions of business.

Particularly, following investigation of your trading account, I can confirm that the trading activity patterns used in your trading account raised serious concerns that you were solely aiming to benefit financially without being genuinely interested in trading in the markets. Please note that the latter constitutes violation of our Terms and Conditions and as such, the business relationship was correctly terminated.

I can also confirm that you were accurately informed of the latter (i.e., termination of business relationship), via email, by the relevant Department of our Company on 04/05/2020.

Now it clearly states:

1. There was not Arbitrage trading.
2. No bonus abuse.
3. No opening of opposite trades in different account.

It looks like the person was making constant profits and XM didn't liked it. So they decided to just throw him out. We all are here to make money in forex and benefit financially, so whats wrong in it ? So XM just like people to be losing money ? It brings about the conspiracy theory that one way or other, every broker throws out successful traders. Please enlighten us on this very important issue.
  • #1,685
  • May 20, 2020 7:56am May 20, 2020 7:56am
Quoting Samirkhan
Hi, I am a user of XM for more than 2 years and currently i am in net loss. However, recently i have improved my trading a lot and aim to be in net profit soon. Recently i have seen a user complaining on FPA about closure of his account by XM. His account no.s are 60905603, 60882405, 60905595. The reply by XM representative was very surprising and it goes like this "Dear Dinu Palattil, I have investigated the issue raised and I can confirm that our business relationship was correctly terminated due to the fact that you have violated our Terms and...
Dear Samirkhan,

Please note that although I am not in position to disclose any information in relation to any third parties, I would like to stress the fact that as XM, we have very favorable trading conditions which help our clients to trade fair and we always have our clients’ best interests as our priority.

Further to the above, as I mentioned in my response to the client under question, the trading activity identified in the client’s trading account raised serious concerns that the client was trading in an unfair manner, solely aiming to benefit financially by abusing our favorable conditions.

Kindly note that the latter constitutes violation of our terms and conditions of business as these conditions are offered to our clients in order for them to have the best possible trading experience.

I would like to assure you that we always abide by the Client - Company agreement which governs our business relationship.

Thank you,
  • #1,686
  • May 20, 2020 10:25am May 20, 2020 10:25am
As a user of xm, that's what I want to know the reason so that me or any other trader may not do that abuse of favorable conditions. Your answer is totally vague and doesn't make sense. I have invested thousands of $ and I don't wanna wake up some day and find that my account is blocked due to some abuse of favorable conditions. Hopefully you have got my point.
  • #1,687
  • May 20, 2020 11:20am May 20, 2020 11:20am
Now it got me interested as well... What abuse was it in particular? Was it abusing the latency/lag or what "trading activity patterns" exactly? I think it would help others to be aware of them in order not to violate them, tnx.
Can you afford to take that chance?
  • #1,688
  • Jun 9, 2020 12:07am Jun 9, 2020 12:07am
So you have no answer XM ? now its clear that you block the accounts of successful traders by using different lame excuses.
  • #1,689
  • Jun 11, 2020 2:06am Jun 11, 2020 2:06am
Quoting auricforecas
Now it got me interested as well... What abuse was it in particular? Was it abusing the latency/lag or what "trading activity patterns" exactly? I think it would help others to be aware of them in order not to violate them, tnx.
Dear Auricforecas,

As I previously informed you, I am not in position to disclose any information in relation to any third parties; however, I can assure you that it is not our wish to trouble our Clients and as such, in case you are trading based on our Terms and Conditions of business, I am confident that no issues will arise.

Kindly note that our Terms and Conditions are publicly available in our official website and they include all relevant information that you need to be aware of (i.e., trading strategies that are considered as violation).

Thank you,
  • #1,690
  • Jun 11, 2020 2:06am Jun 11, 2020 2:06am
Quoting Samirkhan
So you have no answer XM ? now its clear that you block the accounts of successful traders by using different lame excuses.
Dear Samirkhan,

As I previously informed you, I am not in position to disclose any information in relation to any third parties; however, I can assure you that it is not our wish to trouble our Clients and as such, in case you are trading based on our Terms and Conditions of business, I am confident that no issues will arise.

Kindly note that our Terms and Conditions are publicly available in our official website and they include all relevant information that you need to be aware of (i.e., trading strategies that are considered as violation).

Thank you,
  • #1,691
  • Jun 19, 2020 1:48am Jun 19, 2020 1:48am
Hi,

IS it correct that XM demo account does not have news feed? I am using MT5 platform and there is not news feed like other brokers demo account. Is this a technical issue?

Thanks
  • #1,692
  • Jul 11, 2020 5:11pm Jul 11, 2020 5:11pm
XM rep, can you point me to opening a 888:1 leverage account. I always seem to get directed to the Cysec 30:1 website. I'm an Italian resident. As long as you offer MT5, hedging account and starting with a demo first.

Thank you.
Practitioner of the cryptic trading arts
  • #1,693
  • Jul 20, 2020 1:53pm Jul 20, 2020 1:53pm
XM, can you please explain to me further this: "XM applies a 3-day rollover charge on Wednesdays"

Does that mean you don’t charge 3 day swap on Fridays but you charge on Wednesdays for my position form last weekend?
EUR/USD
  • #1,694
  • Jul 22, 2020 7:12am Jul 22, 2020 7:12am
Quoting Endoephemera
XM rep, can you point me to opening a 888:1 leverage account. I always seem to get directed to the Cysec 30:1 website. I'm an Italian resident. As long as you offer MT5, hedging account and starting with a demo first. Thank you.
Italy is in European Union now right? Seems self explanatory why you would get directed to Cysex 30:1 site.
  • #1,695
  • Aug 9, 2020 6:44am Aug 9, 2020 6:44am
Hello,
First of all, I write with translation. Sorry for the mistakes. What trading strategies does XM not accept? By opening a ticket, I aim for 20 pips or more.
Realization time will be maybe 10 minutes maybe 1 day. Is this okay?
I write my posts with translation. There may be spelling mistakes.
  • #1,696
  • Aug 10, 2020 7:03am Aug 10, 2020 7:03am
Quoting Endoephemera
XM rep, can you point me to opening a 888:1 leverage account. I always seem to get directed to the Cysec 30:1 website. I'm an Italian resident. As long as you offer MT5, hedging account and starting with a demo first. Thank you.
You mean this kind of leverage? https://photoshar.in/xm_888_leverage ?
  • #1,697
  • Aug 14, 2020 7:56pm Aug 14, 2020 7:56pm
Wanted to open an account but I've been seeing a lot of shitty reviews, particular the ones about being blocked for no reason or due to illegal trading practices according to Xm.

Well I just can't imagine how someone will cheat or trade illegally in the first place,(double accounts not included) so is it the case where the consistent traders are kicked out?

If you've had any unreasonable problems with this broker please say. If they've also been good in your opinion, I'd like to hear it.
Thanks
  • #1,698
  • Aug 15, 2020 2:47am Aug 15, 2020 2:47am
Quoting godlike
Wanted to open an account but I've been seeing a lot of shitty reviews, particular the ones about being blocked for no reason or due to illegal trading practices according to Xm. Well I just can't imagine how someone will cheat or trade illegally in the first place,(double accounts not included) so is it the case where the consistent traders are kicked out? If you've had any unreasonable problems with this broker please say. If they've also been good in your opinion, I'd like to hear it. Thanks
I suggest you don't open account with them, there are many other better brokers to work with. I see many complains about XM that blocking accounts, everytime claiming "you did arbitrage on different accounts". Even one time, I see XM representative says in fpa forum to one customer "you did artbirage with 23 account", wtf?
So, it seems arbitrage condition is the "excuse" for XM to block accounts.
  • #1,699
  • Aug 20, 2020 3:03pm Aug 20, 2020 3:03pm
Quoting Nevals
XM, can you please explain to me further this: "XM applies a 3-day rollover charge on Wednesdays" Does that mean you don’t charge 3 day swap on Fridays but you charge on Wednesdays for my position form last weekend?
Most brokers don't charge swaps for weekends , instead they charge 3x spread on Wednesday ie Saturday , Sunday , Wednesday

And it doesn't matter when u opened the trade. But if u hold on wednesday it is 3x even if u hold for that 1 Wednesday alone
  • #1,700
  • Sep 13, 2020 6:59pm Sep 13, 2020 6:59pm
Xm, I Would like to know why my trading account are blocked
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