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OctaFX official representative

  • #501
  • Aug 19, 2019 8:50am Aug 19, 2019 8:50am
Attention, dear traders!

It came to our awareness that our name was used for unauthorised purposes.

Here’s a little reminder for you - those are the only official links for our social media:

https://www.facebook.com/octafx
https://www.facebook.com/octaFX.myn
https://www.facebook.com/octafx.idn
https://www.facebook.com/octafxpartners/
https://www.instagram.com/octafx_official/
https://www.youtube.com/user/octafx
https://twitter.com/octafx
https://twitter.com/OctaFX_Indo
https://blog.octafx.com/

Make sure not to follow any mirror pages of OctaFX on social media, and if you see any, don’t hesitate to report them!

Let’s make our community a safer space together!
Thank you,
OctaFX.Rep
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  • #502
  • Sep 13, 2019 4:12pm Sep 13, 2019 4:12pm
Octafx have any welcome bonus?
  • #503
  • Oct 4, 2019 10:59am Oct 4, 2019 10:59am
Quoting ar72212
Octafx have any welcome bonus?

Dear ar72212,

Unfortunately we do not offer any welcome bonuses, but you can claim up to 50% deposit bonus on each deposit you make.

Kind regards,
OctaFX.Rep
  • #504
  • Oct 4, 2019 1:08pm Oct 4, 2019 1:08pm
Thanks for your update
  • #505
  • Oct 7, 2019 1:59pm Oct 7, 2019 1:59pm
Hi OctaFx,

Why withdrawal process took so long
I am waiting for 12 hours and it's not done yet
I hope OctaFx finance team do their job properly

Thanks
  • #506
  • Oct 10, 2019 8:26am Oct 10, 2019 8:26am
Hello Octafx

One thing that i appreciate much and make me intact to octafx is the local bank deposit and withdrawal in Pakistan. But from September octafx has withdrawn this facility for deposit and withdrawal. Is there any chance that octafx will make this available again for us? If yes, when it will happen?
  • #507
  • Oct 11, 2019 10:55am Oct 11, 2019 10:55am
Quoting Ikigo
Hi OctaFx, Why withdrawal process took so long I am waiting for 12 hours and it's not done yet I hope OctaFx finance team do their job properly Thanks
Dear Ikigo,

If your withdrawal request was placed over the weekend it might take more time for our Finance Department to process it. Keep in mind that we operate Monday to Friday, therefore on Mondays our Finance Department team has to process all the requests placed on Saturday and Sunday. We hope that your withdrawal was processed successfully and if you may have any questions you're welcome to contact us anytime.

Kind regards,
OctaFX.Rep
  • #508
  • Oct 11, 2019 11:00am Oct 11, 2019 11:00am
Quoting Wiiikkks
Hello Octafx One thing that i appreciate much and make me intact to octafx is the local bank deposit and withdrawal in Pakistan. But from September octafx has withdrawn this facility for deposit and withdrawal. Is there any chance that octafx will make this available again for us? If yes, when it will happen?
Dear Wiiikkks,

Regrettably currently we don't have technical support for local bank deposits and withdrawals, but we know how important it is for our traders to have this payment option in place. We aim at making it available as soon as possible, but at the moment we cannot specify the exact date when this might happen. We'd like to ask you for your patience while we're working on it and should you have any questions please, contact us anytime.

Kind regards,
OctaFX.Rep
  • #509
  • Edited 3:27am Oct 14, 2019 2:54am | Edited 3:27am
Quoting OctaFX.Rep
{quote} Dear Wiiikkks, Regrettably currently we don't have technical support for local bank deposits and withdrawals, but we know how important it is for our traders to have this payment option in place. We aim at making it available as soon as possible, but at the moment we cannot specify the exact date when this might happen. We'd like to ask you for your patience while we're working on it and should you have any questions please, contact us anytime. Kind regards, OctaFX.Rep
Hello Octafx
Lots of Pakistani traders joined you because of local deposit option since other payment/withdrawal options are very costly for them... if you would not bring this option back, you may lose many clients from this market...
regards
sell strength in falling markets, and buy weakness in rising markets.
  • #510
  • Oct 18, 2019 3:27am Oct 18, 2019 3:27am
Quoting htcone
{quote} Hello Octafx Lots of Pakistani traders joined you because of local deposit option since other payment/withdrawal options are very costly for them... if you would not bring this option back, you may lose many clients from this market... regards
Dear, Htcone,

We regret the local bank payment option is temporarily unavailable. We’re doing our best bring it back, as we’re aware of how important it is for our Pakistani traders. We’d like to ask you for your patience while we work on resolving the matter.

Kind regards,
OctaFX.Rep
  • #511
  • Nov 5, 2019 1:36am Nov 5, 2019 1:36am
Quoting OctaFX.Rep
{quote} Dear, Htcone, We regret the local bank payment option is temporarily unavailable. We’re doing our best bring it back, as we’re aware of how important it is for our Pakistani traders. We’d like to ask you for your patience while we work on resolving the matter. Kind regards, OctaFX.Rep
It is already about two months that service is off and we are told it is temporarily unavailable..
sell strength in falling markets, and buy weakness in rising markets.
  • #512
  • Nov 5, 2019 9:02am Nov 5, 2019 9:02am
Quoting htcone
{quote} It is already about two months that service is off and we are told it is temporarily unavailable..
Dear Htcone,

We understand the inconvenience. While the issue is temporary we cannot specify the exact date on which this payment option will be reintroduced. We’d recommend using alternative payment methods in the meantime. Please accept our sincere apologies for any troubles caused.

Kind regards,
OctaFX.Rep
  • #513
  • Jun 5, 2020 5:20am Jun 5, 2020 5:20am
I used to trade with Octafx.com while ago. I deposited 5000 EUR between October and December 2016, had some good profits during a few months (1451 EUR), and then decided to withdraw all the funds (6451 EUR) between June and September 2017. So far so good, never had an issue with the trades, nor with the withdrawals.
I then decided to trade again with them; unfortunately I did not read all the scam warnings that had been lately posted here.This time I deposited 2985 EUR on May 13, 2020. Started trading with my own expert advisor, which gave me 1208 EUR profits by May 25.I got an email from them on May 29 stating that my account was under investigation because of "suspicious trading activity which consisted of high-frequency orders in a short period of time with big price differences". They made me questions about my trading style, asking things that I am not obliged to disclose. After my reply, yesterday they blocked my account claiming I was using arbitrage. They did not provide direct evidence about any single specific trade I made, but only gave me an explanation of what they intend with arbitrage with a funny meaningless image, and providing just a statistics of order duration and tick difference. Funny thing, this is EXACTLY A COPY-PASTE of a standard reply given to other traders (including images), so it really stinks as they are just trying to steal money from winning traders.
But the most shameful thing is that THEY CANCELED ALL MY PROFITS DATING BACK FROM THE 2016-2017 PERIOD AS WELL! They zeroed my account balance and transferred back to me 1534 EUR, which is the difference between all my deposits and withdraws from 2016 until now, meaning that they canceled 1208 EUR profits from last weeks, and 1451 EUR profits that I made back then. So they claim NOW that they detected suspicious trading in 2016-2017? Do they have any dignity? This is pure theft. I request to have my 2016-2017 profits given back to me immediately. I would strongly like to see a serious analysis of my present trades as well, but it looks like many other traders are being scammed the same way so hopes are not very high.
On the funny side, they conclude telling me "we strongly recommend you to refrain from opening new accounts with the Company". Not only I will never dream of having anything to do with them any more, but I recommend all other traders to close their OctaFX accounts and secure their funds ASAP before they will get robbed.
  • #514
  • Jul 2, 2020 9:06am Jul 2, 2020 9:06am
Quoting gbi
I used to trade with Octafx.com while ago. I deposited 5000 EUR between October and December 2016, had some good profits during a few months (1451 EUR), and then decided to withdraw all the funds (6451 EUR) between June and September 2017. So far so good, never had an issue with the trades, nor with the withdrawals. I then decided to trade again with them; unfortunately I did not read all the scam warnings that had been lately posted here.This time I deposited 2985 EUR on May 13, 2020. Started trading with my own expert advisor, which gave me 1208...
Dear gbi,

As far as we're concerned your complaint has been successfully resolved.

To clarify for the rest of participants to this thread. Your account was under investigation by our Monitoring Team as they detected suspicious trading activity on your trading account. This investigation demonstrated the use of arbitrage.

While our traders are free to use any trading strategy, we strictly forbid the use of the arbitrage. And our Customer Agreement does state it very clearly. Moreover, especially while using an EA is where a trader should make sure that their robot doesn't perform arbitrage trading.

The evidence that was provided to you in an email is a new format of statements we send out to traders whose accounts have been detected with the use of arbitrage and it demonstrates how exactly arbitrage was reflected in your trading activity.

You withdrew your profits back in 2017, and since you've used arbitrage in your recent trades, we're following our Customer Agreement by withdrawing you the difference that amounts the total of your initial deposit, i.e. the sum of funds you've deposited with OctaFX.

Kind regards,
OctaFX Rep.
  • #515
  • Jul 2, 2020 11:45am Jul 2, 2020 11:45am
What a nonsense.

The truth is that this broker erases your profits independent of the used strategy if it exceeds a certain threshold. They excuse it with their arbitrage blabla, but there is proof of a bot in this thread alone who simply used small breakout pips and made comparable large gains in a short time and still got blamed for beeing arbitrage.

Do not get fooled by their marketing talks and simply use one of their competitors instead.

https://www.forexpeacearmy.com/forex...-forex-brokers

Simply check the reviews for cases beeing blamed for arbitrage. Ridiculous. Especially as no arbitrage bot on MT4 is working anymore nowadays. But yeah, it still serves them as shady excuse to scam peoples money.

It is a pitty that they still get on with this.
  • #516
  • Jul 2, 2020 4:07pm Jul 2, 2020 4:07pm
OctaFX also denounced me to trade arbitrage and kicked me out.
But I was not trading arbitrage. I was running an EA that was scalping and had a good run for a couple of month.
My experience with them is that they let you trade only if you lose money.
They do not have a good regulation so they can do with your money whatever they want.

If you have the choice, why don´t you better trade with a fully regulated broker?
  • #517
  • Jul 3, 2020 3:39am Jul 3, 2020 3:39am
Quoting OctaFX.Rep
{quote} You withdrew your profits back in 2017, and since you've used arbitrage in your recent trades, we're following our Customer Agreement by withdrawing you the difference that amounts the total of your initial deposit, i.e. the sum of funds you've deposited with OctaFX. Kind regards, OctaFX Rep.
Not really true. You initially used my new deposit and profits to erase all my profits dating back from 2016. Then, after a long discussion by email and on another forum, you agreed to give back the old profits to me. Shameful behavior anyway, was it either a fraud attempt or a mistake. Not to speak about the arbitrage claims. As my fellow traders already mentioned, there are plenty of honest brokers around, so stay away from Octa
  • #518
  • Jul 7, 2020 3:03pm Jul 7, 2020 3:03pm
Quoting gbi
{quote} Not really true. You initially used my new deposit and profits to erase all my profits dating back from 2016. Then, after a long discussion by email and on another forum, you agreed to give back the old profits to me. Shameful behavior anyway, was it either a fraud attempt or a mistake. Not to speak about the arbitrage claims. As my fellow traders already mentioned, there are plenty of honest brokers around, so stay away from Octa
So ridiculous what kind of effort Octa seems to make to cheat for an amount of a bit more than 1000 USD. Would a normal broker that is healthy and wealthy act like that? What could be the reason to risk your reputation for 1000 USD? Only reason I can imagine is if you really need every single Dollar to survive...
  • #519
  • Oct 4, 2020 4:03am Oct 4, 2020 4:03am
Hello, is VPN allowed to login into client area? I use VPN for other purposes but sometimes I may forgot to close it before checking my client area. I haven't login with vpn yet, but it may be in future.
  • #520
  • Feb 9, 2021 9:24am Feb 9, 2021 9:24am
Quoting fuadik88
Hello, is VPN allowed to login into client area? I use VPN for other purposes but sometimes I may forgot to close it before checking my client area. I haven't login with vpn yet, but it may be in future.
Dear fuadik88,

We apologize for the wait in providing our response. Regrettably, we haven't posted here in a while. Please note that we don't limit or restrict VPN apps usage, whether it's your go-to app for everything or the purpose is solely trading at OctaFX. However, we want to inform you that some of the apps could significantly decrease your internet speed, as the encryption process adds several steps that were not present in your connection before.

If you notice that your trading app slowed down and it impacts your trades, please contact our team and provide your network details. We're always here to help and will be happy to look into the matter.

Kind regards,
OctaFX Rep.
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