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EXNESS official representative

  • #1,061
  • Apr 15, 2019 6:30am Apr 15, 2019 6:30am
Quoting kaleng11
USD/JPY is so weird. The today range is 56168 and you can see this Candlestick in Monthly timeframe. I dunno what happened but I hope some Exness staff could explain to me TY {image}
The pair returned to normal on my chart in daily and 4-hour timeframe, but not lower
Attached Image(s) (click to enlarge)
Click to Enlarge Name: USDJPYmH1.png Size: 21 KB
Click to Enlarge Name: USDJPYmH4.png Size: 28 KB
Click to Enlarge Name: USDJPYmDaily.png Size: 28 KB
  • #1,062
  • Apr 15, 2019 11:21am Apr 15, 2019 11:21am
Quoting pulscorn
{quote} The pair returned to normal on my chart in daily and 4-hour timeframe, but not lower {image} {image} {image}
Here is my Chart with my other Broker. No Spike
Attached Image (click to enlarge)
Click to Enlarge Name: No Spike - Copy.png Size: 109 KB
  • #1,063
  • Apr 15, 2019 11:23am Apr 15, 2019 11:23am
Quoting terminator12
{quote} Still cannot trade Ripple , Its close trade , Dont understand why Exness wont open it for us ,
Don't trade anything with them. They will not pay you when you will try to withdraw.
  • #1,064
  • Apr 15, 2019 12:31pm Apr 15, 2019 12:31pm
I noticed weird price movement/spikes on some Exness platform is back to normal, but I want all the affected traders to please update us on Exness action regarding their fund, if it as been refund.

Also, I believe Exness official representative can see all our complains and comments, which I challenge them to give response to our complains and comments.


Regards!
It's not what you DO, it's HOW you do it.
  • #1,065
  • Apr 15, 2019 6:02pm Apr 15, 2019 6:02pm
Quoting princesammy
I noticed weird price movement/spikes on some Exness platform is back to normal, but I want all the affected traders to please update us on Exness action regarding their fund, if it as been refund. Also, I believe Exness official representative can see all our complains and comments, which I challenge them to give response to our complains and comments. Regards!
my money has been refunded. Thank you Exness.
God always good for us...
Just Small Pips Return Today: na
  • #1,066
  • Apr 16, 2019 12:54am Apr 16, 2019 12:54am
Quoting princesammy
I noticed weird price movement/spikes on some Exness platform is back to normal, but I want all the affected traders to please update us on Exness action regarding their fund, if it as been refund. Also, I believe Exness official representative can see all our complains and comments, which I challenge them to give response to our complains and comments. Regards!
They see everything. They don't reply because the thieves have no answer.
  • #1,067
  • Apr 16, 2019 12:58am Apr 16, 2019 12:58am
Quoting nangkring
{quote} my money has been refunded. Thank you Exness.
Exness just cheated you. They paid you for the loss. But deprived you of your profit. I am sure they didn’t pay you the profit. Look this is a profitable entry, I opened the trade at the same time.
Attached Image (click to enlarge)
Click to Enlarge Name: in profit - Copy.png Size: 120 KB
  • #1,068
  • Apr 16, 2019 1:17am Apr 16, 2019 1:17am
Quoting Magicman1
I have been trading with Exness From 8/2018 EXNESS not accepted withdrawals from my account with an amount of 29893.06USD I do not know what the solution with them has been communicating with them more than once in the last 6 months without a solution so far
I have been trading since last 10 years and know the forex brokers very well. Recently for trying an Expert Advisor, I needed a Cent account and it is provided by few brokers and Exness is one among them. So I asked their “online support” about their withdrawal procedure with SKRILL. He replied “instant”. Last week, to check about their withdrawal system, I made a deposit of US$500. Then withdrew $100 and it was “instant”, so I was happy. Then again tried to withdraw $100 and it was rejected. After that, I tried several times, and every time it was rejected. Ps, find the screenshot as attached.
***I wrote a letter to [email protected] but no reply!! This way they rob the traders!!
Attached Image (click to enlarge)
Click to Enlarge Name: withdrawal history.png Size: 114 KB
  • #1,069
  • Apr 16, 2019 6:51am Apr 16, 2019 6:51am
Quoting salimc
{quote} Exness just cheated you. They paid you for the loss. But deprived you of your profit. I am sure they didn’t pay you the profit. Look this is a profitable entry, I opened the trade at the same time. {image}
In the event spike 15 April 2019 Exness gave my money back for all balance. My balance should be minus with floating trades already open but all my floating trades mostly suffer in lost was not calculated. May be its just kind way to bundle me to stick with Exness. I plan to use VPN with Exness after they played with spike and waiting for another drama to get me in poor. Lets see what they will do.
God always good for us...
Just Small Pips Return Today: na
  • #1,070
  • Apr 16, 2019 9:46pm Apr 16, 2019 9:46pm
Quoting nangkring
{quote} In the event spike 15 April 2019 Exness gave my money back for all balance. My balance should be minus with floating trades already open but all my floating trades mostly suffer in lost was not calculated. May be its just kind way to bundle me to stick with Exness. I plan to use VPN with Exness after they played with spike and waiting for another drama to get me in poor. Lets see what they will do.
Same here , I did get money back from trading alone but balance they wont give me back , I was trading along making money slowly in long term getting on well then all of a sudden make a big spike and i am wiped out , Will be very difficult to star again with very small account , They refuse to refund balance money because they dont read properly , I had ten trading and all making profit slowly , Was going to trade bit more but now very difficult to start again , I cant do it any more ,
  • #1,071
  • Apr 17, 2019 9:46pm Apr 17, 2019 9:46pm
Hi, all

here our clients with exness were all paid for the wrong prices, those who win money, can also cashout, how about yours?
Get 90% Rebates Back, No Mark UP--->Check PIPREBATES--.--com
  • #1,072
  • Apr 17, 2019 9:47pm Apr 17, 2019 9:47pm
Quoting terminator12
{quote} Same here , I did get money back from trading alone but balance they wont give me back , I was trading along making money slowly in long term getting on well then all of a sudden make a big spike and i am wiped out , Will be very difficult to star again with very small account , They refuse to refund balance money because they dont read properly , I had ten trading and all making profit slowly , Was going to trade bit more but now very difficult to start again , I cant do it any more ,
you did not get the loses back? contact with the live chat, they will help you
Get 90% Rebates Back, No Mark UP--->Check PIPREBATES--.--com
  • #1,073
  • Apr 17, 2019 10:26pm Apr 17, 2019 10:26pm
Quoting Pip-Tony
{quote} you did not get the loses back? contact with the live chat, they will help you
Pip-Tony , I am using that indicator called Symbol changer profit display , Its so fantastic , Its like u trade all same time into one ,
And when to trade it trade alone , So amazing so when USDJPY spiked all my money and all my trade is wiped out , Pity .
I was compensated for two currency that spiked but not others , I really dont know what to do ,Exness promise not to let it happen again ,
Can happen to any brokers , Nothing is merciful
  • #1,074
  • Apr 18, 2019 1:55am Apr 18, 2019 1:55am
Quoting Magicman1
I have been trading with Exness From 8/2018 EXNESS not accepted withdrawals from my account with an amount of 29893.06USD I do not know what the solution with them has been communicating with them more than once in the last 6 months without a solution so far
Hello, Magicman1!

We terribly apologize for the late reply. I am a new Exness Official Representative here, and I will be happy to help you.
Thank you for your feedback and we are sorry for the inconveniences you had to face.

Please, send us your trading account number and detailed information at my email: [email protected].
If the issue still persists, we will contact you and sort it our shortly.

We hope for your understanding.
Have a great day ahead!
  • #1,075
  • Apr 18, 2019 2:41am Apr 18, 2019 2:41am
Quoting flofri
I have been positive about Exness for years and have traded with them quite harmoniously. But now, due to some regulation change, the Skrill deposit/withdrawal options vanished form their site, just like that. Without warning. Now this is absolutely customer unfriendly. I contacted customerservice through live chat: Ex: I confirm that you will be no longer able to use Skrill and Neteller Me: ah ok, interesting. A notice before the event would have been nice. Now what? Ex: You can use any other electronic payment system in order to withdraw, after...
Hello, flofri!

Thank you for your feedback, and we are sorry for the late response.

In order to clarify the situation, I would require your email address or trading account number.
You may email me at [email protected].

I'll check settings of your account and will contact you shortly.
Thank you in advance!
  • #1,076
  • Apr 18, 2019 2:49am Apr 18, 2019 2:49am
Dear all,

As you may already know, we experienced an unexpected technical issue that affected the pricing of certain instruments, including: AUDGBP, EURCAD, EURJPY, EURNZD, EURAUD, USDJPY, EURMXN and CADJPY.

The issue occurred during a period of scheduled maintenance, and resulted in a number of price spikes between the hours of 05:15 GMT+0 and 06:42 GMT+0 on 15 April, 2019.
One of the main testaments to our values of honesty, transparency and fairness is the fact that Exness never cancels client orders, even in situations where the company may be impacted in a negative way.
In line with our values and our commitment to offering the fairest trading service in the industry, we immediately compensated those clients who incurred losses as a direct result of this issue. Those traders who were in the fortunate position to profit from the spikes can, of course, withdraw any gains they made.
Technical issues such as the one we experienced are almost unheard of, and we hope that our prompt action has put your mind at ease.

Please let us assure you that we will work harder than ever to ensure that this never happens again.
You can always contact our Support team, or send an email directly at here: [email protected]
  • #1,077
  • Apr 18, 2019 3:10am Apr 18, 2019 3:10am
Quoting salimc
{quote} I have been trading since last 10 years and know the forex brokers very well. Recently for trying an Expert Advisor, I needed a Cent account and it is provided by few brokers and Exness is one among them. So I asked their “online support” about their withdrawal procedure with SKRILL. He replied “instant”. Last week, to check about their withdrawal system, I made a deposit of US$500. Then withdrew $100 and it was “instant”, so I was happy. Then again tried to withdraw $100 and it was rejected. After that, I tried several times, and every...
Hello, salimc!

We apologize for the inconveniences.

Please, provide your account number or email address, and we will get back to you shortly.
You may send me an email at [email protected].

Thank you, and have a great day!
  • #1,078
  • Apr 18, 2019 3:33am Apr 18, 2019 3:33am
great, new Representative support here.

and, if you all need 36%*spreads EXNESS rebates, you can pm me or just check on our site for more info.

Thanks

Tony
Get 90% Rebates Back, No Mark UP--->Check PIPREBATES--.--com
  • #1,079
  • Apr 18, 2019 4:38am Apr 18, 2019 4:38am
Quoting Pip-Tony
great, new Representative support here. and, if you all need 36%*spreads EXNESS rebates, you can pm me or just check on our site for more info. Thanks Tony
The brokers are robbing the traders. The rebates are the trap to catch the traders like a mouse. You are a nominated agent by them. People are not fools. Only newbies fall in your trap.
  • #1,080
  • Edited 5:49am Apr 18, 2019 5:15am | Edited 5:49am
Quoting EXNESS
{quote} Hello, salimc! We apologize for the inconveniences. Please, provide your account number or email address, and we will get back to you shortly. You may send me an email at [email protected]. Thank you, and have a great day!
Hello,
If you want to settle anything you have to settle everything in this forum, so other traders may know about everything. Here are thousands of traders reading these thread. They should know everything and decide with which brokers they can trade. Now my US$403.20 is at my account no. 773131. I have no trading issues with you. You don't want to pay my money that is the issue.
***At personal levels I wrote your support department several times but there was no response. So better settle everything at Forex Factory which is a platform for Traders not for scam brokers. If you like to know more you can find my letters to your support department ([email protected]).
Ps see the attachments as proof of evidence. Only 1 internal transfer was accepted and every withdrawal request was rejected. If I can make withdrawal of my money, I will post the screenshot here too.

Thanks.
salimc
Attached Image(s) (click to enlarge)
Click to Enlarge Name: Screenshot of my Cabinet.png Size: 95 KB
Click to Enlarge Name: Screenshot of rejection.png Size: 103 KB
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