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  • #1,541
  • Oct 24, 2018 5:06pm Oct 24, 2018 5:06pm
Quoting zagko
I am on the right trend but XM tunes the spreads really really really high for me to stop me making profit. it forced me to quit the trade. generally over 20 and some are over 30 , srsly? I am not kidding, check it again in different time, same, crazy spread. DO NOT DO BUSINESS WITH THIS BROKEN BROKER. {image} {image}
More picture FYI
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  • #1,542
  • Oct 25, 2018 12:58am Oct 25, 2018 12:58am
Quoting zagko
{quote} More picture FYI {image}
Dear zagko,

Spreads displayed on your screenshot are normal and I cannot see any abnormally high spreads.

Please note that XM operates with variable spreads model which means that spreads may vary depending on market conditions.

If you have any specific financial instruments that you believe have spreads that are too wide, please do let me know so we can further discuss it.

Kind regards,
  • #1,543
  • Oct 31, 2018 1:49am Oct 31, 2018 1:49am
Quoting XM
{quote} Dear zagko, Spreads displayed on your screenshot are normal and I cannot see any abnormally high spreads. Please note that XM operates with variable spreads model which means that spreads may vary depending on market conditions. If you have any specific financial instruments that you believe have spreads that are too wide, please do let me know so we can further discuss it. Kind regards,
If my spreads were normal, than I guess you provide different spreads for different customer.
Anyway, I am not using your service anymore, I have to post my experience here and let the others know how you do business.
Think twice before you do business with them.
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  • #1,544
  • Oct 31, 2018 4:29pm Oct 31, 2018 4:29pm
Quoting XM
{quote}. Dear Akramzahir, The reason your account was closed is because you had opposite trades with account 33192030. Your profits have been returned to you but unfortunately your account has been blacklisted due to the opposite trades. Thank you,
When you said "opposite trades", do you mean the same currency pair?

e.g. first trade buy EURUSD, and second trade sell EURUSD?
  • #1,545
  • Nov 2, 2018 12:24pm Nov 2, 2018 12:24pm
Quoting Bjnf
{quote} When you said "opposite trades", do you mean the same currency pair? e.g. first trade buy EURUSD, and second trade sell EURUSD?
XM:
You didnīt answer my question.

Let me explain why my asking it:
Since you allow hedging, opposite trades have the same effect as hedging. Why you ban opposite trades?

As to arbitrage: arbitrage with opposite trades (2 legs arbitrage) is only possible using 2 brokers (one with faster feed, and another slower feed). How can someone do arbitrage with 2 accs within the same broker?

So, is possible that some XM accs have faster feed, and some accs have slower feed?
  • #1,546
  • Nov 3, 2018 9:33pm Nov 3, 2018 9:33pm
Quoting XM
{quote} Dear Akramzahir, As explained in the private messages we have exchanged, Your account 33213940 has been traced by our systems to be opening opposite trades with account 33192030 which is strictly not allowed. This is the reason your account was blacklisted and blocked. As I noted in my previous conversation your balance has been returned back to the source but unfortunately the account will remain blacklisted. Thank you,
Dear XM,

Are you claiming that these 2 accounts were blacklisted because they each open a position which is opposite to the other at the very same time, every time, which is the reason why the accounts were flagged?

Please advise.
  • #1,547
  • Nov 3, 2018 9:36pm Nov 3, 2018 9:36pm
Quoting XM
{quote} Dear reed345, Yes, XM does allow hedging. Thank you,
Dear XM,

When you said hedging is allowed, does that mean that having 2 opened positions of the opposite direction is allowed?

Please advise. Thank you.
  • #1,548
  • Nov 3, 2018 9:40pm Nov 3, 2018 9:40pm
Quoting Bjnf
{quote} XM: You didnīt answer my question. Let me explain why my asking it: Since you allow hedging, opposite trades have the same effect as hedging. Why you ban opposite trades? As to arbitrage: arbitrage with opposite trades (2 legs arbitrage) is only possible using 2 brokers (one with faster feed, and another slower feed). How can someone do arbitrage with 2 accs within the same broker? So, is possible that some XM accs have faster feed, and some accs have slower feed?
My last reply deleted by the moderator, seems like someone doesn't like my comment on this broker.
Just be careful with this broker.
They are not trustworthy to me.
  • #1,549
  • Edited Nov 4, 2018 1:28am Nov 3, 2018 9:47pm | Edited Nov 4, 2018 1:28am
Quoting nidzam
{quote} Dear XM, Are you claiming that these 2 accounts were blacklisted because they each open a position which is opposite to the other at the very same time, every time, which is the reason why the accounts were flagged? Please advise.
I guess those accounts registered in the same country and trade in the same trading session.
thus XM think those two accounts belong to the same person. And that person is making profit by trading two accounts.
as we all know, if you win, who will lose the money to you when trading with mm.
just push this post to let more people know how they do business.
cheers
  • #1,550
  • Nov 4, 2018 1:18am Nov 4, 2018 1:18am
Quoting zagko
{quote} My last reply deleted by the moderator, seems like someone doesn't like my comment on this broker. Just be careful with this broker. They are not trustworthy to me.
Thanks zagko. Moderator deleting a post is definitely not right unless they find your post very offending and not related. But if I may know, what is it that you posted that got deleted?
  • #1,551
  • Nov 4, 2018 1:27am Nov 4, 2018 1:27am
Quoting nidzam
{quote} Thanks zagko. Moderator deleting a post is definitely not right unless they find your post very offending and not related. But if I may know, what is it that you posted that got deleted?
I said I suspect that XM is market maker thus they would try to find some excuses to ban you when you make profit from them and control the spread to hit your SL or prevent from hitting your TP, just like my case and the "opposite trade" case.
And I don't think XM is trustworthy.
Maybe I did not gave any support, therefore the moderator deleted my post.
but it's okay, cause now everyone knows how XM do business.
Cheers
  • #1,552
  • Nov 4, 2018 1:21pm Nov 4, 2018 1:21pm
I had an account with XM
I liked this broker, only one thing i do not like when the server time change to GMT+1,+2 .
If skills could be acquired by watching, every dog would be a butcher. Turk
  • #1,553
  • Nov 5, 2018 5:43am Nov 5, 2018 5:43am
Quoting zagko
{quote} If my spreads were normal, than I guess you provide different spreads for different customer. Anyway, I am not using your service anymore, I have to post my experience here and let the others know how you do business. Think twice before you do business with them. {image} {image}
Dear zagko,

I am sorry to hear that you are dissatisfied with spreads that XM offers, however, what you are suggesting is completely not true.

All clients receive the exact same spreads that reflect the current market conditions. What you are comparing is spreads between XM Micro or XM Standard Accounts and you are comparing them to XM Zero Accounts. The spreads you will see on your platform depend on the account type you will choose.

Kind regards,
  • #1,554
  • Nov 5, 2018 5:46am Nov 5, 2018 5:46am
Quoting Bjnf
{quote} When you said "opposite trades", do you mean the same currency pair? e.g. first trade buy EURUSD, and second trade sell EURUSD?
Dear Bjnf,

What I am referring to is 2 accounts which are inter-related (they have trading activity from the same device or same IP but belong to 2 different people) taking opposite trades with the final target to abuse a promotion.

I hope this clears out your question.

Thank you,
  • #1,555
  • Nov 5, 2018 5:48am Nov 5, 2018 5:48am
Quoting Bjnf
{quote} XM: You didnīt answer my question. Let me explain why my asking it: Since you allow hedging, opposite trades have the same effect as hedging. Why you ban opposite trades? As to arbitrage: arbitrage with opposite trades (2 legs arbitrage) is only possible using 2 brokers (one with faster feed, and another slower feed). How can someone do arbitrage with 2 accs within the same broker? So, is possible that some XM accs have faster feed, and some accs have slower feed?
As per my above answer on this part of your question.

Quote
What I am referring to is 2 accounts which are inter-related (they have trading activity from the same device or same IP but belong to 2 different people) taking opposite trades with the final target to abuse a promotion.

I hope this clears out your question.
  • #1,556
  • Nov 5, 2018 5:49am Nov 5, 2018 5:49am
Quoting nidzam
{quote} Thanks zagko. Moderator deleting a post is definitely not right unless they find your post very offending and not related. But if I may know, what is it that you posted that got deleted?
Which post are you referring to which was deleted?

Please let me know.

Thank you,
  • #1,557
  • Nov 5, 2018 5:54am Nov 5, 2018 5:54am
Quoting zagko
{quote} I said I suspect that XM is market maker thus they would try to find some excuses to ban you when you make profit from them and control the spread to hit your SL or prevent from hitting your TP, just like my case and the "opposite trade" case. And I don't think XM is trustworthy. Maybe I did not gave any support, therefore the moderator deleted my post. but it's okay, cause now everyone knows how XM do business. Cheers

Dear zagko,

A broker of the caliber of XM has no reason to "control" the spread or do anything of the things you are referring to above.

The question started of what kind of opposite trades are not allowed and as explained above:

When 2 accounts are found to be inter-related, they are both blocked.

When I say inter-related I mean 2 accounts which are opened by 2 different people but are identified to be taking mirroring opposite trades and trading from the same IP or same device with the goal to abuse a promotion.

This is automatically identified by our systems and is not tolerated.

Thank you,
  • #1,558
  • Nov 6, 2018 2:23am Nov 6, 2018 2:23am
Hi XM im currently on your standard demo account, and today I have opened 2 Zero accounts, 1 demo and 1 real(not verified), but I can't see any differences in spread between zero and my standard account??
the real account is connected to XMGlobal Real 28, and demo to XMGlobal Demo 4. (both photo taken from zero accounts)
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  • #1,559
  • Nov 8, 2018 4:19am Nov 8, 2018 4:19am
Quoting mataduitan
Hi XM im currently on your standard demo account, and today I have opened 2 Zero accounts, 1 demo and 1 real(not verified), but I can't see any differences in spread between zero and my standard account?? the real account is connected to XMGlobal Real 28, and demo to XMGlobal Demo 4. (both photo taken from zero accounts) ) {image} {image}
Dear mataduitan,

XM's goal is to keep spreads we are offering our clients as low as possible. However, when the market becomes too volatile, for example during news announcements, spreads may get wider than usual for short periods of time. Spreads also tend to widen during night hours when there is less liquidity in the market.

Average spread on XM Zero accounts is usually lower than 0.0001 but, as I mentioned above, it sometimes can get wider than the average spread offered.

Kind regards,
  • #1,560
  • Nov 8, 2018 5:45am Nov 8, 2018 5:45am
Quoting zagko
I am on the right trend but XM tunes the spreads really really really high for me to stop me making profit. it forced me to quit the trade. generally over 20 and some are over 30 , srsly? I am not kidding, check it again in different time, same, crazy spread. DO NOT DO BUSINESS WITH THIS BROKEN BROKER.
These spreads have one more digit in them! So the spread is not 30 pips but 3 pips !
XM uses one more decimal in its price.

You can see it here when it is quoted in "normal" pips = https://photoshar.in/xm-zero-spreads
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