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  • #1,501
  • Edited 7:03am Aug 23, 2018 6:52am | Edited 7:03am
This is priceaction1 I am the victim of stop hunting tactics of this broker. I trade with them for almost 5 years. you can see my posts for this issue back in this thread
don't predict direction, but dance with flow of water
  • #1,502
  • Aug 23, 2018 11:20am Aug 23, 2018 11:20am
Quoting priceaction1
This is priceaction1 I am the victim of stop hunting tactics of this broker. I trade with them for almost 5 years. you can see my posts for this issue back in this thread
Dear Priceaction1,

Can you elaborate more on your complaint with specific ticket number or screenshots or something which we can investigate and return with a public answer?

Thank you,
  • #1,503
  • Aug 23, 2018 11:50pm Aug 23, 2018 11:50pm
Quoting XM
{quote} Dear Priceaction1, Can you elaborate more on your complaint with specific ticket number or screenshots or something which we can investigate and return with a public answer? Thank you,
ok see these posts in the thread

https://www.forexfactory.com/showthr...9#post10434109
https://www.forexfactory.com/showthr...6#post10434146
https://www.forexfactory.com/showthr...2#post10434302
don't predict direction, but dance with flow of water
  • #1,504
  • Aug 24, 2018 7:14am Aug 24, 2018 7:14am
Quoting priceaction1
{quote} ok see these posts in the thread https://www.forexfactory.com/showthr...9#post10434109 https://www.forexfactory.com/showthr...6#post10434146 https://www.forexfactory.com/showthr...2#post10434302
Dear priceactin1,

I will need your MT4/MT5 ID in order to be able to investigate.

I cannot see it in any of the links you sent.

Thank you,
  • #1,505
  • Aug 24, 2018 9:08am Aug 24, 2018 9:08am
Quoting XM
{quote} Dear priceactin1, I will need your MT4/MT5 ID in order to be able to investigate. I cannot see it in any of the links you sent. Thank you,
66479 mt4
don't predict direction, but dance with flow of water
  • #1,506
  • Aug 27, 2018 4:45am Aug 27, 2018 4:45am
Dear priceaction1,

Thank you for sharing your MT4 ID.

After investigating your case once again, I have noticed that I have replied to you in the past about the same topic specifically on October 27, 2017 regarding your order number 55490227.

Please refer to my previous reply at https://www.forexfactory.com/showthr...8#post10434308

Now although I have noted this in a previous forum a broker of the size and caliber of XM has no benefit in engaging in what you call “Stop Hunting Tactics”. To put it simply the reputational risk of engaging in such actions for XM would be much more serious compared to any monetary benefit that might result from such unethical behavior.

If you have any other questions or concerns about other trades, please do not hesitate to contact me.

Kind regards,
  • #1,507
  • Sep 3, 2018 12:36am Sep 3, 2018 12:36am
Hello XM, is it possible to request to change the server of my account?
  • #1,508
  • Sep 3, 2018 1:21am Sep 3, 2018 1:21am
After a lot of research, i have finally settled to TP. Lets see how it goes , will keep you guys posted.
For existing clients please let me know how the overall withdrawal experience has been.

Thanks
  • #1,509
  • Sep 4, 2018 1:00am Sep 4, 2018 1:00am
Quoting dethkult
Hello XM, is it possible to request to change the server of my account?
Dear dethkult,

You can change the datacenter you are connected to by right-clicking in the right bottom corner of the MetaTrader platform. However, you cannot change the server.

Kind regards,
  • #1,510
  • Sep 11, 2018 5:46am Sep 11, 2018 5:46am
I made a deposit via webmoney so now I want to wd but webmoney not allowed!

I dont like neteller or skrill and bank to!

how can I take out my money plase reply!
  • #1,511
  • Sep 11, 2018 10:24am Sep 11, 2018 10:24am
Quoting dethkult
Hello XM, is it possible to request to change the server of my account?
This was discussed before, you have many different choices in the MetaTrader platform itself:

https://photoshar.in/xm-different-se...rom-metatrader
  • #1,512
  • Sep 12, 2018 2:56am Sep 12, 2018 2:56am
Quoting eurjpower
I made a deposit via webmoney so now I want to wd but webmoney not allowed! I dont like neteller or skrill and bank to! how can I take out my money plase reply!
Dear eurjpower,

Please leave your account number here or send it via PM, so we can check what withdrawal options are available for you.

Thank you,
  • #1,513
  • Sep 17, 2018 4:57am Sep 17, 2018 4:57am
Saiduzzaman | 12:55
There was a withdrawal request of 10 USD on 11 Sep 2018 , which was rejected due to the withdrawal time period was expired
We have sent an email to you also regarding the issue


How is posible to Expire Iff I made a WD,you dont have to pay $10?
  • #1,514
  • Sep 18, 2018 2:50am Sep 18, 2018 2:50am
Quoting eurjpower
Saiduzzaman | 12:55 There was a withdrawal request of 10 USD on 11 Sep 2018 , which was rejected due to the withdrawal time period was expired We have sent an email to you also regarding the issue How is posible to Expire Iff I made a WD,you dont have to pay $10?
Dear eurjpower,

I have checked the case thoroughly.

First of all sorry for the trouble you are experiencing and I understand that the rules from Credit Card processors and credit card companies are some times too strict.

Your last deposit with XM was on 22/3/2018 and you requested a withdrawal for 8 Euro ($10) on 11/9/2018. However the credit card processing company does not allow us to issue payments to the card you have used. This happens with certain types of cards. (There is no universal rule, it all depends on the credit card type).

Unfortunately every Credit Card Type and every Credit Card processor has its own period within which the transactions made are open for refund.

However you are free to choose any of the other methods available in the Members Area to withdraw your funds.

Sorry once again for the trouble you are experiencing.
  • #1,515
  • Sep 19, 2018 4:27am Sep 19, 2018 4:27am
Quoting XM
{quote} Dear eurjpower, I have checked the case thoroughly. First of all sorry for the trouble you are experiencing and I understand that the rules from Credit Card processors and credit card companies are some times too strict. Your last deposit with XM was on 22/3/2018 and you requested a withdrawal for 8 Euro ($10) on 11/9/2018. However the credit card processing company does not allow us to issue payments to the card you have used. This happens with certain types of cards. (There is no universal rule, it all depends on the credit card type)....
Ok Than plase tell mee how long it take to get my WD money back to my acc? since 11/9/2018 still nothing hapen!
  • #1,516
  • Sep 20, 2018 1:00am Sep 20, 2018 1:00am
Quoting eurjpower
{quote} Ok Than plase tell mee how long it take to get my WD money back to my acc? since 11/9/2018 still nothing hapen!
Dear eurjpower,

I am sorry to hear that you still have not received your funds.

Please note that the funds are usually credited within 2-5 business days. If you have not received them yet, I kindly ask you to contact Backoffice Department and request the ARN number of this withdrawal transaction. Upon receipt of the ARN number you can provide it to your bank and they will be able to track your funds.

Kind regards,
  • #1,517
  • Sep 28, 2018 8:07am Sep 28, 2018 8:07am
hi thank you for been around
i have request a withdrawal from xm of my profit and my deposit some 2092 dollar
i contact the chat service at xm website about my problem and he explain
that this arbitrage activities mean that i use accounts to hegde my position .
i only have 1 account and this first time i know about that . i want xm to pay me my profit

the email received from xm .
Dear Sir/Madame,

We are writing in connection with your Account no. 33213940 (hereinafter “your Account”) with our company.

In that regard, our Anti-fraud Department has brought to our attention that the trading patterns in your Account(s) raise serious concerns that your Account was being used for ‘arbitrage’ activities.

Pursuant to the terms and conditions such activities are being qualified as fraudulent.

Accordingly, we regret to inform you that, in accordance with the terms and conditions, we have decided, with immediate effect to:

- close all of your trading Account(s);
- nullify all trades carried out in your trading Account(s)
- cancel any and all profits or losses garnered in your trading Account;
  • #1,518
  • Oct 1, 2018 4:44am Oct 1, 2018 4:44am
waiting for your reply XM
  • #1,519
  • Oct 1, 2018 7:08am Oct 1, 2018 7:08am
u guys be aware and stay away this scam broker ( especially newbies stay away their slippage hunting your money with easily way !!!!!!!!!!!!!)
  • #1,520
  • Oct 1, 2018 7:15am Oct 1, 2018 7:15am
Quoting samet
u guys be aware and stay away this scam broker ( especially newbies stay away their slippage hunting your money with easily way !!!!!!!!!!!!!)
hi thank you for reply
on 28 spet i request to withdrawal my 2090 dollars
i check my email later i find this mail from xm
We are writing in connection with your Account no. 33213940 (hereinafter “your Account”) with our company.

In that regard, our Anti-fraud Department has brought to our attention that the trading patterns in your Account(s) raise serious concerns that your Account was being used for ‘arbitrage’ activities.

Pursuant to the terms and conditions such activities are being qualified as fraudulent.

Accordingly, we regret to inform you that, in accordance with the terms and conditions, we have decided, with immediate effect to:

- close all of your trading Account(s);
- nullify all trades carried out in your trading Account(s)
- cancel any and all profits or losses garnered in your trading Account;

i check with the chat service on xm website and they say to me that arbitrage activities mean that ihave my other account thta i use to hedge my position
i have only account who that come to happen
im asking xm to give me the number of my other account that he calim i have or pay me my profit i need to solve this problem with xm
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