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Experiences with FxPro

  • #1,101
  • Sep 12, 2017 7:37am Sep 12, 2017 7:37am
Quoting jdieieh
Nice moves on GBP pairs after quite good UK CPI/PPI couple minutes ago. Lets see how FxPro was doing for the event. Screenshot of 1 tick chart comparing 3 brokers is attached. {image} First of all we can see a gap on gbpusd was comparable for all 3 brokers. Perhpas we could find some extra orders levels here and there, but that is pretty close. No such a big difference as in case of BoC interest, not surprisingly though, results were expected. Secondly we can see that maximum spread of FxPro during event was 10p. Better then Broker_2 (13.1p), but...
Dear jdieieh,

Please note that this is the last time that we will be responding to your messages in this forum. This is not because we hesitate or are unable to provide answers to any of your questions, but, rather, because you seem to be moving from one topic to another with the purpose of complaining about our services for no apparent reason and without actually being one of our clients.

1. I believe I gave sufficient information to the person concerned regarding last week’s movement on EURCAD. Should that client of ours wish for more clarifications, we advise them to contact their relationship manager who will be more than happy to assist and investigate.

2. Regarding the spreads available at FxPro: Information regarding our minimum and average spreads on all instruments is available to all on our website, including additional information such as commissions (if applicable) and swap fees. We have been and remain as transparent as possible regarding trading costs, and continuously try to provide better pricing and services to our clients, in combination with reliable platforms, CFDs on a wide range of asset classes, useful trading tools, frequent seminars and webinars, and multilingual 24/5 customer support, among other services.

Again, should you be interested in becoming an FxPro client, we remain more than happy to address any of your questions via email, live chat or telephone.

Unfortunately, however, we will no longer be responding to unfounded criticism that you post without reason on a public forum.

Kind Regards,
Lianna
  • #1,102
  • Sep 12, 2017 7:49am Sep 12, 2017 7:49am
Quoting Lianna@FxPro
{quote} Dear jdieieh, Please note that this is the last time that we will be responding to your messages in this forum. This is not because we hesitate or are unable to provide answers to any of your questions, but, rather, because you seem to be moving from one topic to another with the purpose of complaining about our services for no apparent reason and without actually being one of our clients. ... Kind Regards, Lianna
Lilianna@FxPro,

it is very convenient to hide behind wall of silence, ha? Widely use technique by people who dont want answer very simple question and show truth.

I asked numbers of times: show us tick chart of eurcad for BoC interest decision and prove that you have +300p slippage. It is a simple as opening you a support cTrader account, opening the tick chart and posting a screenshot as I did. Why is this simple action such a problem for you and you spend your time on useless talk instead? Let us think... what would be a reason for that?

Talk is cheap. Show us a proof that there was no single order level for +300p on eurcad for BoC interest event. If you choose to remain silent, I will do it for you. For every single major event for next months I will post a screenshot. That will server as honest track of record for your bucket shop firm. And this thread will be refreshed many times per week. And you bet I will do it, I am very persistent.

Good luck. Your choice.
  • #1,103
  • Sep 12, 2017 9:44am Sep 12, 2017 9:44am
Quoting [email
Lianna@FxPro;10280660]...when[/email] using 'Stop' orders, such as pending buy or sell stop, they will always use Market execution...
On cTrader you can use limit orders. wouldn't that solve the slippage problem on pending orders?
The tooltip states "at set price or a better one". So only positive slippage possible.
  • #1,104
  • Sep 12, 2017 1:03pm Sep 12, 2017 1:03pm
Will FX Pro provide you with an MT4 platform where you can install custom indicators?
  • #1,105
  • Sep 13, 2017 1:32am Sep 13, 2017 1:32am
Quoting JeremyV
{quote} On cTrader you can use limit orders. wouldn't that solve the slippage problem on pending orders? The tooltip states "at set price or a better one". So only positive slippage possible.
Hi JeremyV,

Yes this is correct, when using Limit orders such as Buy and Sell limit or take profit, limit execution is used, meaning that you will receive only your requested price, or a better price. Therefore, it is not possible to receive negative slippage on these order types.

Kind regards,
Lianna
  • #1,106
  • Sep 13, 2017 1:34am Sep 13, 2017 1:34am
Quoting bogdy23
Will FX Pro provide you with an MT4 platform where you can install custom indicators?
Hi Bogdy23,

Yes, you can install custom indicators on our MT4 platform, as long as they are MT4 compatible (ie MQL).

This is something that we can help you to do if you have any difficulties,

Kind regards,
Lianna
  • #1,107
  • Sep 13, 2017 12:49pm Sep 13, 2017 12:49pm
Quoting Lianna@FxPro
{quote} Hi JeremyV, Yes this is correct, when using Limit orders such as Buy and Sell limit or take profit, limit execution is used, meaning that you will receive only your requested price, or a better price. Therefore, it is not possible to receive negative slippage on these order types. Kind regards, Lianna
Lianna, this screenshot of information from fxpro's website says different unless I'm interpreting it wrong. All pending orders seem to be effected by slippage, whether it's negative or positive.
Attached Image (click to enlarge)
Click to Enlarge Name: fxpro.jpg Size: 180 KB
  • #1,108
  • Sep 15, 2017 1:54am Sep 15, 2017 1:54am
Quoting jsk3010
{quote} Lianna, this screenshot of information from fxpro's website says different unless I'm interpreting it wrong. All pending orders seem to be effected by slippage, whether it's negative or positive. {image}
Hi jsk3010,

The website separates 'Stop' and 'Limit' pending orders. You will notice that under the 'Limit' order headings, the slippage column states Positive next to it. this means that only positive slippage can be received on limit orders.

I hope this makes sense, let me know if you need further clarification.

Kind regards,
Lianna
  • #1,109
  • Sep 15, 2017 4:07am Sep 15, 2017 4:07am
Quoting Lianna@FxPro
{quote} Hi jsk3010, The website separates 'Stop' and 'Limit' pending orders. You will notice that under the 'Limit' order headings, the slippage column states Positive next to it. this means that only positive slippage can be received on limit orders. I hope this makes sense, let me know if you need further clarification. Kind regards, Lianna
Ok thankyou for that Lianna, it's a bit confusing as there is a comma, which to me reads, 'Slippage and positive slippage'.
So to summarize, I take it that the only orders that will be effected by negative slippage on this account would be buy stops and sell stops.

Thankyou
  • #1,110
  • Sep 15, 2017 4:09am Sep 15, 2017 4:09am
Thought I'd add that if your Take profit is a buy stop/sell stop, then would I be correct in saying that negative slippage would give you a better price for your take profit?
  • #1,111
  • Sep 15, 2017 4:47am Sep 15, 2017 4:47am
Quoting jsk3010
Thought I'd add that if your Take profit is a buy stop/sell stop, then would I be correct in saying that negative slippage would give you a better price for your take profit?
Hi jsk3010,

For your previous question, note that also 'Stop loss' can receive negative slippage. All 'Stop' orders can receive the requested price, or positive or negative slippage. We will try to amend the page you referenced to make this a bit clearer.

Regarding your take profit question, I am not sure what you mean exactly. You cannot use a buy/sell stop as a take profit for another order, as it would simply trigger the opening of a new position. On a take profit order, you will receive your requested take profit price, or better (so positive slippage).

If i have misunderstood, please clarify a bit what you mean and I will be happy to answer in more details

Kind regards,
Lianna
  • #1,112
  • Sep 15, 2017 5:17am Sep 15, 2017 5:17am
Quoting Lianna@FxPro
{quote} Hi jsk3010, For your previous question, note that also 'Stop loss' can receive negative slippage. All 'Stop' orders can receive the requested price, or positive or negative slippage. We will try to amend the page you referenced to make this a bit clearer. Regarding your take profit question, I am not sure what you mean exactly. You cannot use a buy/sell stop as a take profit for another order, as it would simply trigger the opening of a new position. On a take profit order, you will receive your requested take profit price, or better (so...
After doing a bit of research I am pretty sure a stop loss can only be a market/instant order or a limit order, seeing as though a stop loss will always be behind price. A take profit therefore can only be either a market/instant order or a stop order
  • #1,113
  • Sep 15, 2017 5:32am Sep 15, 2017 5:32am
Lianna I think I have cleared up what I was missing here, ignore my last post.

Many thanks
  • #1,114
  • Sep 15, 2017 7:58am Sep 15, 2017 7:58am
Lianna, a completely separate topic. Would you be willing to discuss your new platform - FxPro Edge? There is very limited information available on it.

Compared to your other platform options the cost of trading seems too 'cheap'.
I am wondering how you guys will make up for that, slippage, varying spreads?
Also I'd like to know where you get the chart feed from as sometimes it differs to that of your MT4 and ctrader charts.

Thanks in advance
  • #1,115
  • Sep 15, 2017 11:01am Sep 15, 2017 11:01am
Quoting jsk3010
Lianna, a completely separate topic. Would you be willing to discuss your new platform - FxPro Edge? There is very limited information available on it. Compared to your other platform options the cost of trading seems too 'cheap'. I am wondering how you guys will make up for that, slippage, varying spreads? Also I'd like to know where you get the chart feed from as sometimes it differs to that of your MT4 and ctrader charts. Thanks in advance
Hi jsk3010,

Thank you for your comment, I would be more than happy to assist you with your queries in relation to FxPro Edge.

Regarding your comment, that the platform is too cheap, can you please clarify how you have come to this conclusion? The FxPro Edge platform has an all-inclusive spread which is quite similar to our offering on our CFD platforms.

Also, to address your secondary point, FxPro would never engage in such actions and we always maintain high levels of transparency in relation to our execution statistics with our slippage stats regularly being released to the public.

The chart price feed is coming from our LPs and although there may be slight differences in the charts of different platforms, due to differences in spreads, there should never be a material difference.

Let me know if you have further questions and I will be happy to clarify.

Kind Regards
Lianna
  • #1,116
  • Sep 16, 2017 4:36pm Sep 16, 2017 4:36pm
Quoting Lianna@FxPro
{quote} Hi jsk3010, Thank you for your comment, I would be more than happy to assist you with your queries in relation to FxPro Edge. Regarding your comment, that the platform is too cheap, can you please clarify how you have come to this conclusion? The FxPro Edge platform has an all-inclusive spread which is quite similar to our offering on our CFD platforms. Also, to address your secondary point, FxPro would never engage in such actions and we always maintain high levels of transparency in relation to our execution statistics with our slippage...
The spreads are lower than that of mt4, by at least 1.5x. The spread works out a lot cheaper than that of trading on ctrader with it's spread + commission. Not sure why uk customers would use any other platform for those reasons alone.

A big problem I'm having with edge is that there doesn't seem to be any mobile support!
  • #1,117
  • Sep 18, 2017 2:40am Sep 18, 2017 2:40am
FxPro spread on gbpjpy on cTrader platform versus other brokers. London and Tokyo, both open, very liquid time for the pair.

As you can see FxPro is almost 2x (twice) worse on current spread than the best out of three. The same with max spread for that period. The there is even no comparison on minimum spread, 0.0p vs 0.8 for FxPro...

Attached Image (click to enlarge)
Click to Enlarge Name: fxpro_spread_versus_other_brokers_gbpjpy.jpg Size: 272 KB
  • #1,118
  • Sep 18, 2017 5:06am Sep 18, 2017 5:06am
Quoting jsk3010
{quote} The spreads are lower than that of mt4, by at least 1.5x. The spread works out a lot cheaper than that of trading on ctrader with it's spread + commission. Not sure why uk customers would use any other platform for those reasons alone. A big problem I'm having with edge is that there doesn't seem to be any mobile support!
Hi jsk3010,

Clients from the UK have the option to trade on any of the available platforms. You are correct that the spreads on Edge may be more competitive than our other platforms at times.

We are currently developing our mobile web application for the platform and we would expect this to be rolled out in the coming month. If you would like to send me a DM, I would be happy to have our support staff keep you updated when this is launched.

Kind regards,
Lianna
  • #1,119
  • Sep 18, 2017 5:28am Sep 18, 2017 5:28am
Quoting jsk3010
{quote} The spreads are lower than that of mt4, by at least 1.5x. The spread works out a lot cheaper than that of trading on ctrader with it's spread + commission. Not sure why uk customers would use any other platform for those reasons alone. A big problem I'm having with edge is that there doesn't seem to be any mobile support!
Why do you think MT4 cost (spread+commission) is allowed by a broker to be cheaper?

Is it because they are so generous and love their customers? Or maybe because they are committed to total fairness and want to fix any trader's broken heart?

Or maybe, because with broker plugs for MT4 they can fleece want-to-be speculators from their deposits? And just "accidentally", to do that in cTrader is it much harder, hence higher spread and commissions, to offset lack of 'other revenue channels'?


Does this sentence means anything: "Dealing desk intervention is impossible, guaranteeing you a level trading field that helps you reach your trading goals."

https://www.spotware.com/products/cl...ations/ctrader

Do dots start to connect....?
  • #1,120
  • Sep 18, 2017 7:51am Sep 18, 2017 7:51am
Quoting jdieieh
{quote} Why do you think MT4 cost (spread+commission) is allowed by a broker to be cheaper? Is it because they are so generous and love their customers? Or maybe because they are committed to total fairness and want to fix any trader's broken heart? Or maybe, because with broker plugs for MT4 they can fleece want-to-be speculators from their deposits? And just "accidentally", to do that in cTrader is it much harder, hence higher spread and commissions, to offset lack of 'other revenue channels'? Does this sentence means anything: "Dealing desk intervention...
But they can fleece you with slippage anyway if you're using c-trader so there is no way to win?
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