EXNESS official representative

Dear Dzin4aans,
I have sent you a private message requesting your account number in Exness in order to follow up on your issue and solve it.
Please help me to track your case so I can escalate it to our specialist and assist you further.
Looking forward to hear back from you either here or on [email protected]
Best Regards,
Exness Support

cant drag the buy/sell order line to create stoploss/takeprofit levels. can use mouse to create sl/tp by using right button mode.
other broker mt4 is working well, but exness.

Dear Rajancr,
I have logged in to my account on MT4 and tried to place both SL and TP by dragging the order line of Sell/Buy and it has successfully placed the pending order. If you are still facing issues with placing the pending orders this way, please try to restart your MT4 and then if again the issue still remains, please contact us on [email protected].

it is ok after copying of .dll file from website


thanks

Hello sir,

Can I trade @ rawspread with low commission with 1:1000/1:500 leverage on your ecn account?

please give your specification

and also want to know about transfer deposit from exness to other broker.
one more question...
my deposit is make by excard, now can i transfer it to Neteller and Webmoney accounts?

kindly give reply
thanks

Dear Rajancr,
Kindly be informed that maximum leverage amount on ECN account is 1:200 and commission for trading is 50 USD per 1 million USD trading volume for opening and closing.
Spread on ECN account is dynamic and you can check currency pairs and their trading details from our contract specification using the following link:
https://www.exness.com/forex/specifications/#ecn-market
Regarding your funds, please be informed that for withdrawal you are only able to use the same payment system as you used to deposit with.
For more assistance, kindly contact our support from here:
https://www.exness.com/about_us/contacts/

Please refer our chat with exness online. Your response is requesred pls.





https://v2assets.zopim.io/3pnkORoduv...?1510908907864
Ruhul Quddus
Customer support
Muhammad Ejaz Qureshi
hello.
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Chat started
https://v2assets.zopim.io/3pnkORoduv...?1510908907864
Exness
Hello, Muhammad Ejaz Qureshi! Thank you for contacting Exness. Our specialist will come to you soon, please, wait.
Lilian Eze joined the chat
Lilian Eze left the chat
Hassan Waqas joined the chat
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Hassan Waqas
Hello, My name is Hassan Waqas. Thank you for contacting EXNESS. How may I assist you?
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Would you like to continue in Urdu?
Muhammad Ejaz Qureshi
my account is 10698331. My usdjpy trades are closed @ 111.058.ut in other platforms its not reached ths value. A dummy low of 111.042 is reached in exness?/
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Hassan Waqas
Sir you can not compare the quotes of Exness with any other broker as liquidity providers are different for every broker
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Kindly provide me the order number so that I can check your order details
Muhammad Ejaz Qureshi
But why so different. infact a low of usdjpy is not reached in maret.. it is 111. 11... How my trades can closed at 111.5..
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Hassan Waqas
And also provide me your phone password/secret word.
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Sir because of different liquidity providers prices may vary
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Are you connected here ?
Muhammad Ejaz Qureshi
146278040 146189375 146224974 146191475 and 146191475
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yes. pls send password on my registered phone
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Hassan Waqas
I am sending you the phone password on your registered number kindly check and provide it here.
Muhammad Ejaz Qureshi
1046
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Hassan Waqas
Thank you for the information provided.
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Wait for a while, please.
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Sir as I can see all of your orders are closed with stop out because your equity falls into negative that is why all of your orders are with stop out.
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Your account type is Cent account and in cent account your orders get stop out automatically when your equity reaches to 0 or negative
Muhammad Ejaz Qureshi
but 111.58. in usdjpy was not reached. How it is reached in exness
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Hassan Waqas
Wait for a while, please.
Muhammad Ejaz Qureshi
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pls see comparison of 5min chart
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Hassan Waqas
Wait for a while, please.
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Sir, you are checking the current high and low bid price of USDJPY however when your orders were closed at that time market price was reached at your orders closing price
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And as I have informed you that you can not compare the prices of Exness with other broker or site as liquidity providers are different
Muhammad Ejaz Qureshi
Pls see 5 min chart from forexfactor. The low reached at time of my tade closing is 111.11. But in exness it is 111.58... How
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Hassan Waqas
My shift has just ended. The next available support executive will continue to assist you. Kindly wait for a while.
Hassan Waqas left the chat
Rate This Chat
Ruhul Quddus joined the chat
Muhammad Ejaz Qureshi
ok i am waiting
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pls email me this chat
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https://v2assets.zopim.io/3pnkORoduv...?1510908907864
Ruhul Quddus
Hello, this is Ruhul Quddus. Thank you for contacting Exness.
Muhammad Ejaz Qureshi
hello
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https://v2assets.zopim.io/3pnkORoduv...?1510908907864
Ruhul Quddus
How may I assist you sir?
Muhammad Ejaz Qureshi
pls refer our chat above and clarify
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https://v2assets.zopim.io/3pnkORoduv...?1510908907864
Ruhul Quddus
I saw the screenshots and the chats above and I would highly recommend you not to compare your trading conditions with others.
Muhammad Ejaz Qureshi
But why... we are trading in global forex market.. just compare the lows of exness and others at same time,
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https://v2assets.zopim.io/3pnkORoduv...?1510908907864
Ruhul Quddus
I understand what you are saying sir
Muhammad Ejaz Qureshi
Why exness spike dwn to 111.04 and others to 111.11. my trades were closed at 111.05..
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https://v2assets.zopim.io/3pnkORoduv...?1510908907864
Ruhul Quddus
Please wait for a while
Muhammad Ejaz Qureshi
ok
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https://v2assets.zopim.io/3pnkORoduv...?1510908907864
Ruhul Quddus
Thank you for waiting sir
https://v2assets.zopim.io/3pnkORoduv...?1510908907864
I am really sorry for the inconvenience sir, however, I am going to forward this issue of yours to the respective department
https://v2assets.zopim.io/3pnkORoduv...?1510908907864
You will informed once we reach a fair conclusion
https://v2assets.zopim.io/3pnkORoduv...?1510908907864
be*
https://v2assets.zopim.io/3pnkORoduv...?1510908907864
Would that be fine sir ?
Muhammad Ejaz Qureshi
ok and i am going to forward the case to your representative at forexfactory.
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ls email me this chat
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pls
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https://v2assets.zopim.io/3pnkORoduv...?1510908907864
Ruhul Quddus
Sadly we cannot email you this chat sir
Muhammad Ejaz Qureshi
WHY
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https://v2assets.zopim.io/3pnkORoduv...?1510908907864
Ruhul Quddus
This is not how we operate sir
Muhammad Ejaz Qureshi
ok

The following is the response from EXNESS.

Dear Client,
Thank you for choosing Exness. This is to inform you that regarding your query about your order closed by stop out, please also note that according to Exness General business terms (Solutions to disputable situations, clause 2.8 (j)) Any references to the quotes of other companies are not qualified and will not be considered.

We are a market maker and our quotes are different from the other references that your are citing.

Should you need any further information, feel free to contact us again.

Thank you.

Best Regards,

Ruhul Quddus
Exness | Support Team
E-mail: [email protected]
Phone: +357 25 030 959


EXNESS said that EXNESS is a market maker so we can't compare the quotes with other brokers. It means you are saying that you have the right to capture our money because you are a market maker..... you are saying that you have the right to loot us because you are a licensed market maker.... All of my trades cheatedly closed at SL never seen anywhere except exness are now well in profit. Please return my amount along with profits to my trade account.

OR justify the low value of 111.05 reached only in EXNESS. Refer the screenshot below.

https://ssl.gstatic.com/ui/v1/icons/...s/cleardot.gif
Last account activity: 0 minutes ago
Details

who ever used unlimited credit leverahe from this broker?

How to deposit to account bitcoin ?

Dear nangkring, kindly be informed that the process of withdrawal and deposit using bitcoin is done through bitcoin account in your personal area.
At the moment this payment system is only available for few regions and soon it will be available to the rest of the regions.
In case you have bitcoin account in your personal area and the payment system is available for you, in order to make deposit kindly follow this instruction:

1. In the Deposit tab of your Personal area select Bitcoin.
2. Scan the bar code of your bitcoin account address or copy it to your wallet manually.
3. Fill in your Exness bitcoin address, deposit amount and fee in you bitcoin wallet, send the payment.

We remain at your disposal for any further assistance.

Dear Muhammad Ejaz Qureshi,

This is to inform you that in the course of further review of trades #146189375, #146191475, #146224974, and #146265874 from trading account 10698331, we have made the decision to compensate their losses.

We have sent you a detailed explanation earlier about these trades.

The amount has been credited to trading account 10698331. In case you have any further questions, please do not hesitate to contact us.

Hello!
Why you do not provide fixed spread anymore? Why you did not notify your clients about this change?

Hello,

I would like to open an ECN account with Exness, but ECN seems to be not available for european customers (Just Mini and Classi).
Is this corrcet ? If yes, why ???

Thanks for reply

Dear Eagle-Eye,
We would like to inform you that, based on our detailed analysis we have decided to terminate the availability of fixed spread instruments as we have recorded a very low interest in these instruments among our clients and observed that average dynamic spread values are lower than fixed ones.
All of our clients have been informed via email notifications which have been sent to their registered email address with us.
As always we strive to offer most valuable products to our clients and to take the best decisions in regards their needs and demands.
Kindly do not hesitate to contact us for any further assistance.

Dear J.Forex,
We would like to inform you that, ECN account is only available at Exness Limited which operates in the below address:
https://www.exness.com
Kindly do note that based upon company decision, ECN account is not available at Exness CY which operates at:
https://www.exness.eu
We remain at your disposal if you have any further request.

And does Exness.com (or Exness Limited ) accept european customers ? ???
If I try to apply for ECN account at exness.com website, I will always be automatically redirected to Exness.eu /. cy.

Or do I have to 'hide' my location via a vpn / proxy to access exness.com?

Well I did not get any notification.
You should ask your clients about their opinion before you change something. I would like to get fixed spread back. Will I get it or do I have to change broker?

I have an account at exness, can I access VPS from Exness? What requirements do I need to meet in order to access the VPS? Thank you for your answer.

Dear J.Forex,
We would like to inform you that, European clients are not able to open an account in Exness Limited since Exness Limited does not provide services for EU clients.
Kindly do not hesitate to contact us for further assistance.