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EXNESS official representative

  • #101
  • Jul 17, 2013 3:20am Jul 17, 2013 3:20am
Quoting May
{quote} Your withdraw policy is not common policy, hopefully. What about if i loose more Money and want to take it back? Under these conditions, i can not . Your company said " fund one more time to get your money back by this way you can charge more fees from deposits. As i said it is not fairly!!
Dear May,

In three months from the date of deposit by bank card, you can withdraw your funds through wire transfer, if you haven't used other payment systems to replenish your account.

Meanwhile you can make deposits via other payments systems, and withdraw money in proportion equal to sums of these deposits. But note the following: deposits made by bank card must be refunded or it must be more than 3 months since the date of making deposit by card.
  • #102
  • Jul 23, 2013 2:11am Jul 23, 2013 2:11am
Updated Client Agreement

Dear clients and partners!

In order to improve our operations and keep our founding legal documents, which govern the business relationships that arise between us and our clients, in line with the company's growth rate, EXNESS regularly makes changes and additions to the Client Agreement and its appendices which are an integral part thereof.

Updated Client Agreement (public offer) became available for review and acceptance on July 19, 2013.

The main changes and additions had to do with the following paragraphs of the Client Agreement and its appendices:

1. Paragraph 9.7 of Client Agreement — removed information about the restriction on the frequency of requests to execute trades, because said restriction has been lifted;
2. Subparagraph 20.2.b of the General Business Terms, paragraph 7.7 of the Partner Agreement - removed information about share CFDs, because at present the company does not offer trading services for this type of financial instrument;
3. Chapter 5 of the Partner Agreement: added paragraphs g-k — clarified the introducing broker's obligations with respect to advertising related to EXNESS.

You can learn more about these changes and additions to the Client Agreement on the "Legal information" page of our official website.

The updated documents enter into force 15 calendar days from the day of their official publication on the EXNESS website.

Important!

Dear clients and partners! If you do not agree with the terms of the Updated Client Agreement, within 15 days from the publication of this announcement you must send notice that you are closing your account to [email protected] or to the following address: Loft 503, 8 Commerce Street, Cbd, Auckland, 1010, New Zealand. If your notice is not received at either of the above addresses within 15 days from the date of publication of this news, the Updated Client Agreement will automatically be deemed to have your approval.
  • #103
  • Jul 24, 2013 5:13am Jul 24, 2013 5:13am
Now one more problem from Exness;
I have not get my money via CC refund for 8 days !!! What kind of a broker are you? always there is problem for everything. I emailed them and they said it takes "30" days despite on their website they write it takes 3-5 days. Is there anyone get refund after 30 days ???

Please GETAWAY from Exness if you do not want to loose !!!
  • #104
  • Jul 24, 2013 9:47am Jul 24, 2013 9:47am
Quoting May
Now one more problem from Exness; I have not get my money via CC refund for 8 days !!! What kind of a broker are you? always there is problem for everything. I emailed them and they said it takes "30" days despite on their website they write it takes 3-5 days. Is there anyone get refund after 30 days ??? Please GETAWAY from Exness if you do not want to loose !!!
http://50.22.104.143/~forum/babypips.com/clear.gif

Credit card deposits are obviously tricky with Forex because of all the laundering risk... Anyways I dont think i ever deposited more than 100$ by cc.. the fees are just too high, its a no brainer to use e-wallets or even wire...
I have received transfers of 3k$ by exness... i dont think your 100$ is worth saying they are crooks.
If you aim for the stars- but miss, you still get the moon...
  • #105
  • Jul 24, 2013 10:07am Jul 24, 2013 10:07am
Quoting aiming4stars
{quote} Credit card deposits are obviously tricky with Forex because of all the laundering risk... Anyways I dont think i ever deposited more than 100$ by cc.. the fees are just too high, its a no brainer to use e-wallets or even wire... I have received transfers of 3k$ by exness... i dont think your 100$ is worth saying they are crooks.
Realities;
1) I could not get my money !!!
2)Despite they write it takes 3-5 days withdraw now they are saying it can take "30" days. !!!
3)Very rude withdraw policy for make withdraw I made one more deposits !!!
4)I do not care who get his or her money but I couldn't.
Which criteria should you take? Bad one or good one while you are choosing broker ?
  • #106
  • Jul 24, 2013 10:09am Jul 24, 2013 10:09am
Quoting aiming4stars
{quote} Credit card deposits are obviously tricky with Forex because of all the laundering risk... Anyways I dont think i ever deposited more than 100$ by cc.. the fees are just too high, its a no brainer to use e-wallets or even wire... I have received transfers of 3k$ by exness... i dont think your 100$ is worth saying they are crooks.
Also I have never had problem like these one, which I made deposit and withdraw with Pepperstone !!!
  • #107
  • Jul 25, 2013 5:59am Jul 25, 2013 5:59am
Quoting May
Now one more problem from Exness; I have not get my money via CC refund for 8 days !!! What kind of a broker are you? always there is problem for everything. I emailed them and they said it takes "30" days despite on their website they write it takes 3-5 days. Is there anyone get refund after 30 days ??? Please GETAWAY from Exness if you do not want to loose !!!
Dear May,

We are sorry about the inconvenience.

The date of 30 days is the maximum term of the refund, which is established by the VisaMastercard payment systems.

In fact, the actual term depends on the bank you use. Usually refunds take up to 5 days to be reflected on the customer account.
  • #108
  • Jul 25, 2013 11:27am Jul 25, 2013 11:27am
Quoting EXNESS
{quote} Dear May, We are sorry about the inconvenience. The date of 30 days is the maximum term of the refund, which is established by the VisaMastercard payment systems. In fact, the actual term depends on the bank you use. Usually refunds take up to 5 days to be reflected on the customer account.
My bank take refund many times before and they have never be more than "3 days". When I called them they said "past refunds there were no problems but this time it is not on us, call your broker !!!". So it is on you not my bank. Pepperstone also use visa and master but they do this as much as 3 days.
Please do something and fix it!!!
  • #109
  • Jul 26, 2013 2:03am Jul 26, 2013 2:03am
Guys, (Exness)

Can we get May sorted out?
bit . ly/fantestimonials
  • #110
  • Jul 26, 2013 4:24am Jul 26, 2013 4:24am
Quoting ForMeFact0ry
Guys, (Exness) Can we get May sorted out?
What do you mean with "sorted out" ? I did not understand !!
  • #111
  • Jul 29, 2013 2:56am Jul 29, 2013 2:56am
Quoting May
{quote} My bank take refund many times before and they have never be more than "3 days". When I called them they said "past refunds there were no problems but this time it is not on us, call your broker !!!". So it is on you not my bank. Pepperstone also use visa and master but they do this as much as 3 days. Please do something and fix it!!!
Dear May,
Our specialists have made the checking of refund`s procedure from your trading account, and revealed the mistake at the stage of the transaction between banks. This mistake was corrected, and your funds will be deposited to your account within 3-5 days.
  • #112
  • Jul 29, 2013 3:28am Jul 29, 2013 3:28am
Quoting EXNESS
{quote} Dear May, Our specialists have made the checking of refund`s procedure from your trading account, and revealed the mistake at the stage of the transaction between banks. This mistake was corrected, and your funds will be deposited to your account within 3-5 days.
I have been waiting !!!!
  • #113
  • Jul 29, 2013 11:42am Jul 29, 2013 11:42am
Quoting ForMeFact0ry
exness, can you please teach other brokers how you manage to do instant withdrawals? Cause that's the only thing keeping me with you.
it seems ..the only good thing that we can expect of this broker..is instant withdrawals

but look what did happen with the user "May"....
  • #114
  • Jul 29, 2013 12:52pm Jul 29, 2013 12:52pm
Quoting Dicetrading
{quote} it seems ..the only good thing that we can expect of this broker..is instant withdrawals but look what did happen with the user "May"....
Thanks alot for your interest Dicetrading. Everybody should be carefull about withdraw while choosing broker, my money is not so much big but what if it had been ?? Just think about this.
  • #115
  • Jul 29, 2013 6:40pm Jul 29, 2013 6:40pm
exness is market maker...

enough said
been there done that, Good Bye
  • #116
  • Jul 29, 2013 9:01pm Jul 29, 2013 9:01pm
Quoting WhiteHorse
exness is market maker... enough said
thats exactly what i am thinking too!
  • #117
  • Jul 29, 2013 10:45pm Jul 29, 2013 10:45pm
Quoting May
{quote} Thanks alot for your interest Dicetrading. Everybody should be carefull about withdraw while choosing broker, my money is not so much big but what if it had been ?? Just think about this.
istant withdrawal is the real advantage of them. however this stuff with CC is quite a common thing among all the brokers (at least the ones I tried). all the withdrawals which are going through the banks takes a lots of time. that's why I use WM or neteller for my funds. actually, only with e-payment sys.s you can make deposits/withdrawal automatically.
  • #118
  • Jul 30, 2013 1:49am Jul 30, 2013 1:49am
anyway may, you can update us with ur case. i hope exness provide you with a solution and an explanation.


anyway... ill write more when i get to a pc.
bit . ly/fantestimonials
  • #119
  • Jul 30, 2013 4:10am Jul 30, 2013 4:10am
Quoting WhiteHorse
exness is market maker... enough said
Since when "market maker" did become a curse?

as I rememeber, always if you don't trade on ECN account, you trade by market maker. of course it influence your execution, cause only by MM you can get the instant one. from the other side on interbank you can't get any requotes. so that's a matter of taste, nothing more. that's why I don't like ecn, and trade on mini account - big leverage, instant and exact execution.
  • #120
  • Jul 30, 2013 6:32am Jul 30, 2013 6:32am
Nine additional client support languages are now available

The EXNESS team is constantly striving to make its services more available and to more quickly resolve trading issues in order to better support its clients. In July 2013, EXNESS adds multilingual support. Now our clients can receive consultation in nine more languages (in addition to English, Russian, Chinese, and Arabic): Vietnamese, Farsi, Hindi, Urdu, Tamil, Thai, Bengali, Indonesian, and Malay.

Expanding the list of languages used by EXNESS client support has allowed many clients to communicate with company employees in their native language, avoiding the difficulty of forming questions in a foreign language and then translating and understanding the answers. This has significantly improved communication between clients and company specialists, and given EXNESS employees time to serve more traders.

Currently, EXNESS technical support is available according to the following schedule:

https://www.exness.com/images/etc/ni..._languages.png

Traders can ask questions through Live Chat, email ([email protected]), or via a telephone hotline: +7 812 4548 812.

We hope you will take advantage of the company's new service! We wish you successful trading!
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