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- XM replied Jun 11, 2020
Dear Samirkhan, As I previously informed you, I am not in position to disclose any information in relation to any third parties; however, I can assure you that it is not our wish to trouble our Clients and as such, in case you are trading based on ...
- XM replied Jun 11, 2020
Dear Auricforecas, As I previously informed you, I am not in position to disclose any information in relation to any third parties; however, I can assure you that it is not our wish to trouble our Clients and as such, in case you are trading based ...
- XM replied May 20, 2020
Dear Samirkhan, Please note that although I am not in position to disclose any information in relation to any third parties, I would like to stress the fact that as XM, we have very favorable trading conditions which help our clients to trade fair ...
- XM replied May 11, 2020
Dear Lamode, I have investigated the issue and I can confirm that during the timeframe under question, you did not have any open orders related to the mentioned financial instruments. Notwithstanding the above, I would like to inform you that the ...
- XM replied Apr 30, 2020
Dear Lamode, In order for me to be able to fully investigate the issue, please provide me with your account number. Thank you,
- XM replied Apr 22, 2020
Dear Edik2, Thank you for understanding. Unfortunately though, it is our Company’s policy not to allow clients, who have previously violated our terms and conditions of business to open a new trading account. In this respect, I regret to inform you ...
- XM replied Apr 21, 2020
Dear mo.muhiadin, I am not sure which App you have downloaded since XM app (for MT5) is 100% native app. The XM app is this -> url Now something to note: Trading is only available to MT5 accounts. MT4 accounts are directed to the website and have ...
- XM replied Apr 21, 2020
Dear Kavanto, Read your "review" few times cannot understand what you mean. Can you try to explain in more simple English so I can possibly help you? Thanks,
- XM replied Apr 16, 2020
Dear Edik2, I regret to inform you that your trading accounts were terminated due to the fact that you were placing opposite orders with your trading accounts. This cannot be deemed as an acceptable strategy as you create an environment which does ...
- XM replied Apr 14, 2020
Dear Edik2, Can I please have your account number? Thanks,
- XM replied Apr 14, 2020
Dear Ashwani, I would be happy to assist you but I will need you to be more specific with ticket number or trading in which instrument exactly. As a general rule of thumb you should understand that swaps are charged based on the interest rates of ...
- XM replied Mar 31, 2020
Dear Monit0r, XM has stopped offering trading on Cryptocurrency CFD pairs since the 4th of September 2019. A relevant email and notification inside the Members Area was posted back then. Thanks,
- XM replied Mar 31, 2020
Dear Greeeed, There is no specific timing which is not allowed. However scalping during news releases might result in XM the leverage offering of your account being reduced. As long as its sensible, there is no specific restriction or rule. Thanks,
- XM replied Mar 3, 2020
Dear Josephaa, Thank you for your enquiries. I am replying to each and every question one by one so we can keep on track as you have asked many valid questions. Hello XM admin. I am considering to open an account with XM changing from Forex.com. The ...
- XM replied Feb 17, 2020
Dear Wembe, Dusu Pay withdrawals are processed from XM within 24 hours and then it usually takes 2-4 days to arrive in your account. In any case if for any reason you have not received your funds after the 2-4 days window please let me know what ...
- XM replied Feb 5, 2020
Dear J.Forex, Will investigate and raise the issue. If Neteller is not an available funding/withdrawal option in your region it should not be showing there. If you don't mind me asking, may I ask in which country you reside? Thanks,
- XM replied Feb 4, 2020
Dear J.Forex, The available funding and withdrawal methods vary from country to country. Each and every region is offered different options. What applies for your region is the methods you see in your members area. As far this offer you received ...
- XM replied Oct 8, 2019
Hi Halle5388, Can you provide me your account number. I will investigate your case and get back to you. Thanks,
- XM replied Aug 27, 2019
Dear Suran, This was indeed XM's decision to have such limits when it comes to setting Stop Losses. Please note that have such limits is industries standard that have certain logic behind it. Obviously, I cannot speak for the whole financial ...
- XM replied Aug 20, 2019
Dear ochiroo20, I have just replied to your Private Message. Kind regards,